Brand new today....this is our 5th machine for work & home. Very hard to get it right, the instructions with regard to the tamping etc are not very good/accurate. Used fine ground to the top & was too much to close the group handle....too little & it poured out? Turned the water dial on & the hot water was pumped out the group head? Is this a normal fault or have I done something wrong?
Our new Breville Barista Express makes better coffee & you do not have to be 'spot on' with the tamping, amount of coffee or size of grind. Similar price in NZ....best to wait until they are on special!

We brought this machine only to find it leaked. Sunbeam replaced with a brand new one, had that for a week and had to return that as well. This time it was the coffee pressure pump. We spent more time returning the machine than making coffee! On the up side Sunbeam were fantastic as were The Good Guys who were more than happy to refund our money.

I bought this machine 2 years ago. I make about 4 double shot espresso every day. This machine is great. It took me some time to find the right beans but it was worth it. After 2 years it still makes excellent espresso with beautiful rich creama. Highly recommended if you like nothing but cafe quality espresso. Although cannot comment on quality of milk texurising as I never make milk coffees.

Why do I love my EM7000? It makes the same cup of hot, full flavoured coffee time after time! Why? The coffee pressure gauge ensures the correct pressure; the temperature gauge ensures the correct temperature. It is easy to maintain, but clean it regularly and clean your coffee grinder regularly too otherwise problems with the grind can develop. And heat the milk to 70 degrees as there is a lag between gauge and actual temperature. I had been continually disappointed by home made brewed coffee until I tasted coffee from this machine.

Well after 12 months I can say it is even worse than I originally thought. The 'stainless steel' has rust spots everywhere. And the despite de-scaling when recommended, the alloy parts in the coffee outlet have all gummed up inside. Dismantled the unit again, cleaned and re-assembled and using demineralised water now. I should have gone back to Kitchen Aid. Never a problem in 15 years. The Sunbeam is probably the worst purchases I have made in many years

Nothing but breakdowns, excuses and angst. Sunbeam Service sucks never buuy another product of theirs again. Cafe series equipment is overpriced and substandard.

I really liked this machine when I bought it about a year and a half ago and it cost a small fortune but the steamer arm stopped working just after the end of warranty . It now sits in the cupboard taking space because many dont want to fix coffee machines. I did do the maintenance thing and the flushing thing but the steamer arm just pumps out cold water now . For the price i paid (around $800) I definitely expected it to last more than one year

I rang Sunbeam about the thermo block not working (the water was cold). The machine was 16 months old.
The woman was not helpful at all and told me she could do nothing.

I took the Machine to a local appliance man and he confirmed the thermo block was gone.
I rang Sunbeam again, this time "parts" and the guy there asked me why I was fixing it myself and the guy said that was no good and he would fix it under warranty even though it was out of warranty.

Moto is don't rely on the help desk, try to go higher.
All fixed now but I did have to pay my guy something thanks to the very unhelpful girl on the help line.
Alls well that end well I suppose.

No leaking from my unit. Pressure is up. I'm smiling. Make one each day in my pyjamas. I love this thing. Thanks sunny beam.

I recently purchased my EM 7000. My first few attempts were frustrating, but the problem was me as my grind and tamping were off. Day 2, and hey! fantastic results. I am very impressed with this machine. I also purchased a Sunbeam grinder a perfect couple. My last machine was a Krups please do not waste your money, buying one.
Very user friendly, easy to fill with large reservoir, which is yet another bonus, good froth can be achieved.
I've not had my machine long enough to encounter any 'cons' however I can't sees this happening.

Had trouble in the beginning since this was new for me, after several attempts can finally make a great expresso. Had a Nespresso machine before purchasing this and I can say it was worth it. Coffee is great, steamer works great what more can I say!! I would definitely recommend this machine to anyone looking for a new coffeemaker.

I've had EM700 and the EM0480 grinder for some months now and absolutely love them. The machine hasn't missed a beat and is very easy to use and clean. I had an old Saeco machine prior to purchasing the EM700 and would never go back to a fully automatic machine.
Easy to use, makes a great coffee, customer service when needed were great. (wasn't a problem with the machine it was me)
Perhaps the steam wand being on the LHS however you get used to it.