Sunbeam Pizza Bake and Grill Oven 19L BT5350 Questions & Answers

I've no idea I'm sorry but from experience a new product is often more realistic. We paid $95 for our oven. Sunbeam are helpful and would be able to assist.

Thanks Trish, thank you for your reply. I realise they are cheap to purchase. To throw away an element is ok, to throw away a whole unit because the upper element doesn't work seems bad to my minimalist soul. I will contact Sunbeam as per your suggestion, thank you.

Contact Sunbeam directly - it shouldn't be an issue in the first place, in my opinion. No problem with mine but it is new.

Both top and bottom elements should be orange for bake. My top 2 elements stopped working after just 12 months use. Very disappointed in this product.

My top elements have stopped working too.
Very disappointed.

Page 6 point number 5 in the instructions says to rotate fully then return to the time you require.

It says it for toast but doesn’t for any other type of cooking. I was doing bake at the time.

I have never done this. I just put the timer onto the time I think I need to cook the food. Usually it's around the 30 minute mark, sometimes a bit more but it just counts down until it's finished, no problem.

Thank you for your reply. I have returned it to the store and got a new one. This one does it every 10-12 seconds throughout cooking when on bake but I guess it's normal.

Thanks for your quick response and your reassurance. I really do hope this model is as reliable as my last one which I used everyday for 5 years without fault - cakes, slices, pizza, crumbed baked chicken, whatever - all perfectly cooked. It's demise was when it started tripping our electricity, and on reading the reviews on this site, found the problem to be warping of the top elements - one of which was tightly resting on the top of the (metal inside) of the oven. The bottom elements were not warped at all. Now hoping that the bottom elements in the new oven, because they now have a metal covering, will not meet the same fate in due course as the top ones in the old oven, and it'll be just as reliable as the old one, for another 5 years. :-)

Hi to toast top and bottom use the pizza setting in the wire rack, the Grill setting is just top element, won't cook bottom and Reheat is just like an oven bottom element only. Bake is top and bottom but doesn't get as hot as pizza. Just play around with settings when you've worked out what you use its simple.

We have the same problem with ours.. despite it being set on toast setting and on the hottest.

Thanks for the reply ended up taking it back and got another one to replace it working now

Thank you for your reply. Nevertheless, I am dissatisfied with the blatant disregard with which the issue has been dismissed. The problem is obviously the result of faulty manufacturing that will render a perfectly working oven totally useless. I am disappointed with the attitude of Sunbeam in this instance and will have second thoughts when purchasing Sunbeam products in the future.

You can download a digital copy of the handbook here. Not sure if links are allowed on ieatwords.com, but here you go. Two versions are available.

https://www.sunbeam.com.au/Root/Specifications/InstructionBooklet/BT5350_17EM2.pdf
https://www.winningappliances.com.au/manuals/bt5350/bt5350_operatinginstructions.pdf

Most electronics you buy should usually include a operating guide. Probably a human error if they didn't include one.

After a few minutes from cold start. When finished it will ring but if left unattended, let's say you fall asleep while watching TV, moisture condenses on glass door.

It's just a simple thermostat that you find in most home ovens. At a certain temp, it switches off the power (LED goes off) and the heating stops, and assuming the timer is still ticking, the oven will power back (LED is ON) on to reach the desired cooking temperature.