28 questions from our users
Hi, I’m wondering what the cost of a replacement heating element is for the Sunbeam Bake & Grill please?
I've no idea I'm sorry but from experience a new product is often more realistic. We paid $95 for our oven. Sunbeam are helpful and would be able to assist.
Is there a recipe for making a loaf of bread in my sunbeam pizza bake and grill BT5350, please?
Hi just unpacked new Sunbeam BT5350 bench top oven and noticed gap on left hand side of the door i.e. door doesn't close snugly. This will result in significant heat loss. Is this a fault in manufacturing and should I return unit to the store?
Hi there, purchased the oven today and I'm just trying it out on Bake... the heat light is flickering on and off every 10 seconds and it has been doing for twenty minutes now, seems odd? Also, should the bottom elements on Bake be glowing like the top, as there is currently no orange glow at the bottom of the oven? Thanks.
Both top and bottom elements should be orange for bake. My top 2 elements stopped working after just 12 months use. Very disappointed in this product.
Hi Bridget P,
Thank you for contacting Sunbeam. The light should only come on and off when the thermostat drops temperature and reaches it again. Not usually every 10 seconds. Best to return this unit to the store of purchase for a replacement. Kind Regards, Sunbeam
after one year use the top two elements don't work, just out of warranty, can they be replaced or do I just bin it as it only heats without top elements.
used my pizza bake & grill oven for pizza & toast for one year, just out of warranty when top 2 elements stopped working can they be replaced?
Hi Lorraine M,
the elements can be purchased as a part. You can go to www.sunbeam.com.au and go to service & support to find or give us a call on 1300 881 861 for assistance
About the timer. I thought I’d read somewhere that it had to be fully rotated then brought back to required time. Can’t find where I read it. I didn’t do that tonight and set timer at 30 mins and that’s where it stayed.
Could you provide the dimensions please especially depth front to back? I plan to replace my original which has been great but now has a warped element at the top.
Thank you for contacting Sunbeam,
Dimensions are as follows:
H x W x D
350 x 406 x 499
Hi, I have just bought one today and when the temperature is reached, the heating light keeps going on and off every 2-3 seconds. Is it normal? Thank you
Hi Luisa G,
The light would go on and off to keep the desired temperature but it shouldn't happen continually throughout cooking every 2 seconds. If it keeps up, please return to store...
I've just replaced my old Sunbeam Pizza Bake & Grill with a new one, and notice that the wattage is now 1400 instead of the old 1600, and also the bottom elements are now covered. I used my other one where possible instead of using the big oven, so need to know if the lower wattage and the covered elements will give me the same performance as the old one. The store assured me I wouldn't notice the lower wattage - I'm not so sure, especially with the now covered lower elements. Could you please advise. Thanks
Thank you for your question. The bottom element covering is a safety shield and will not affect the heating or operation of your oven. The 1400 w still ensures fast heat up.
Thanks for your quick response and your reassurance. I really do hope this model is as reliable as my last one which I used everyday for 5 years without fault - cakes, slices, pizza, crumbed baked chicken, whatever - all perfectly cooked. It's demise was when it started tripping our electricity, and on reading the reviews on this site, found the problem to be warping of the top elements - one of which was tightly resting on the top of the (metal inside) of the oven. The bottom elements were not warped at all. Now hoping that the bottom elements in the new oven, because they now have a metal covering, will not meet the same fate in due course as the top ones in the old oven, and it'll be just as reliable as the old one, for another 5 years. :-)
Can this defrost frozen items?
what does reheat imply? can it defrost?
Thanks for your question. The BT5350 does not have a defrost setting so best not to put frozen foods in it. However our BT7100 does have a defrost setting
What is the oven material? Is it 100% stainless steel?
Hi Amy J,
Thank you for your question. The oven inside is not stainless steel. It is a coated metal designed for easy cleaning.
I recently became a widower and I am in the process of learning many new things, especially cooking. Can the Pizza Bake & Grill cook a roast? I need to buy a new one but don't want to buy the wrong product.
Hi Lefty. Yes, you can cook a roast in this unit. Just be mindful of the 19L capacity when buying your chose cut of meat/chicken.
I have just purchased Pizza Bake and Grill BT5350. When I follow the instructions on toast the top is good but the bottom is underdone. It seems the heat is not distributed evenly?
Hi to toast top and bottom use the pizza setting in the wire rack, the Grill setting is just top element, won't cook bottom and Reheat is just like an oven bottom element only. Bake is top and bottom but doesn't get as hot as pizza. Just play around with settings when you've worked out what you use its simple.
Hi PCW. When using the toast option make sure the wire rack is in the centre shelf and is in the 'sunken' position. If it is not sunken, the bread will be closer to the top element and will toast quicker.
Bought one of these ovens when you put it on bake to preheat the heat light keeps going off and on every 5 to 10 seconds but stays on all the other menus when preheating
Is this how it works or there is a fault with it?
Hi Darryl, the pre heat light should stay on until the temp is reached, are you able to PM your contact number and we can give you a quick call after the New Year break to assist further.
The handle on my Sunbeam Pizza Bake & Grill oven BT5350 is getting loose. I cannot tighten the holding screws from the inside because the screws are behind the glass of the door. Any ideas?
Hi George L, Unfortunately this is not a part that can be repaired on the oven. Of course if the oven is under warranty you can return for a replacement.
Thank you for your reply. Nevertheless, I am dissatisfied with the blatant disregard with which the issue has been dismissed. The problem is obviously the result of faulty manufacturing that will render a perfectly working oven totally useless. I am disappointed with the attitude of Sunbeam in this instance and will have second thoughts when purchasing Sunbeam products in the future.
I purchased a Sunbeam Pizza Bake and Grill Oven today from Harvey Norman, Blenheim, New Zealand. When unwrapped, I found there is no hand book in the box. Does this model not have a book? I have purchased two earlier models over a number of years and am sure a book came with them.
You can download a digital copy of the handbook here. Not sure if links are allowed on ieatwords.com, but here you go. Two versions are available.
Most electronics you buy should usually include a operating guide. Probably a human error if they didn't include one.
Does the heating light keep going on and off when you when you want it to heat to 180.C? I just don't know when it has reached the temperature.
After a few minutes from cold start. When finished it will ring but if left unattended, let's say you fall asleep while watching TV, moisture condenses on glass door.
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