Sunglass Hut (page 2 of 7)

Went onto a Sunglass Hut shop site offering huge discount on Mauri Jim sunglasses. Looked like a genuine site so ordered 2 pairs at the end of November. They have arrived today and are both very cheap glasses worth $10 each, and nothing like I ordered but in Mauri Jim boxes. Be warned this site is a SCAM......

Been waiting 2 months for sunglasses. Was told they would arrive 10th of Dec. When questioned where they were on the 5th of Jan they said they would contact us back.
Emails and phone calls have been made with no reply.
Christmas present never recieved.

I ordered on sale 50%off Prada sunglasses. The delivery took a bit long because it was going from China . When it arrived the box and sunglasses had strong smell of cheap plastic. I was very disappointed because it doesn’t look like authentic. Prada logo on the box was scratched and red colour looks different then in Parada store . I don’t recommend to buy here. I was able to do return in store . But I would never buy again in Sunglasses hut!

No sunglasses in package when it turned up. No customer service, phone or email. No response. Please be aware of of this mob.

Typical Chinese con artist.. sunglasses hut have a licence to manufacture Prada or whatever product they have.. and they make it in China.. not saying they are doing something illegal.. but the product quality is not the same as an original which is made in Italy for real..

Like others on here I got no confirmation email purchasing online. No one answers emails or calls. They have taken the money from my account in November and I still have no glasses and can’t get in contact with anyone. They are supposed to be a Christmas present. This place has no customer service values and have basically taken my money and disappeared.

I purchased 2 pairs of sunglasses 6 weeks ago (in store). I collected 1 pair (Rayban's) in store successfully, but had to order the 2nd pair through their in-store online portal (Oakley's). The staff in store were actually really great, no issues there!
The issue is when they send me a notification (about a week after) that the online order has been processed & is shipping, providing me with shipping details from UPS which are INCORRECT (I cannot track properly).
I patiently wait a few days / weeks for the package to arrive, but it never does. ...

Bought two different styles of Oakley sunglasses at the same time. Just after a year, one sets lenses started to deteriorate really badly. Now, I am super fussy and pedantic with how I look after my glasses. Staff member basically accused me of miss treating them. (Over a year of owning them, no marks, on scratches of any kind for both sets but still she says I neglected them). Plus completely refused to warrant them even though when I bought them I was clearly told how amazing sunglasse hut’s “24 month” warranty was. Never shopping there again.

They sold me sunglasses that were on 50% sale with 30% discount and when I returned them, they charged me again instead of refunding! I have been leaving the store manager request to call me back but got nothing, called the general customer service with no response, no response to my emails! and they have basically stolen $585 from me. the in store service was horrific too. just take your money elsewhere not to their shops

Out of all the online and in store purchasing I have done in my life the Sunglass Hut would have to have the worst after customer care I have ever come across. I have never done a review in my life but the service is so bad that I feel compelled. I will be telling ever single person I know about what happened to me and advising them to avoid going to the Sunglass Hut at all costs!!!!!!!!!!!!!!!!!!!

I ordered a sunglasses online which I got 20% discount to picked up in store (Bourke Street). It says on the website notified that store pickup is ready in 3 hours that I should receive an email. I didn't get an email until 3 hours. They also said I will be notified when the item is ready..I didn't get one so I called to confirm and they ask if I received a text ..I said no..they said it's probably technical issue. Fine! I went to the store to pick up the item happy...left and came back because they've give me the wrong sunglasses. I ordered t...

Purchased a pair of sunglasses online. Used the online camera to ensure they fit. Arrived quickly but we're so small they fit my 3 year old (They were for my husband). Returned to store at Woodgrove. I had to chase up my refund for weeks. Head office kept advising it would be paid but they never processed it. Thankfully the manager Julia at Woodgrove chased everything up and had the refund paid. She went above and beyond to resolve the matter. She followed up as she said she would. I didn't need to chase her at all. Her service is second to none. I'll return and only purchase from her in future. I've only rated this highly because of her otherwise I would want to give a 0.

Absolute worst customer care! Rang 5 times. Each time was on hold for 30 mins and then phone would cut out. Then went through this another 4 times. Sent an email also but nobody responds to this also. Think twice before you buy because if you have an issues they are impossible to speak to.

I purchased my Prada sunglasses from Bondi Junction and the glasses come with two years warranty.

A screw went missing in the glasses but glasses are in perfect shape as I haven't been able to wear them since I need to replace the screw.

The store confirmed that my glasses are under warranty but said they couldn't do anything to assist me.

Instead they asked me to contact Prada directly, through another store like OPSM. I purchased my glasses from Sunglass Hut and expect them to resolve it themselves.

Northland store inside Myer's spent about 1/2 an hour trying on sunglasses 3 team members standing around talking. After picking a pair I liked, couldn't buy them because they had a scratch. So angry and disappointed. Instead of the team talking why are they not checking and taking the damage stock off show. So customers are not wasting time finding something they really like and then can't buy it. So disappointed.

I purchased a pair of on sale glasses on the website. It stated same day click and collect. I paid in full and went in two days later on a Friday as I needed them for the weekend.
When I got to the high point store I was met with an extremely rude assistant, who told me I didn’t read the email and they were in transit from China. I said I only wanted them if I could get them this weekend.
I asked if I could get them from in store, he explained they didn’t have that style. (Which I saw they in fact did)
He had no sympathy for the situation of ...

I've bought so many times from SGH in the past and I've never had problem with the orders. I did once exchange a piece in store and although it took some time, at the end it wasnt a hassle. A month ago I returned a Persol I bought online for refund because of the size. I haven't received any form of communication from the then apart from the return label. Tried reaching them by email no replies in over two weeks. Calls, dont even bother. I waited 10 mins on three separate occassions only to be sent to voicemail which I obliged and recorded a message. No replies yet. Its really disappointing to see such a lack of professional demeanor from such a good company otherwise.

I bought sunglasses in September and returned the sunglasses on oct 5th as they have sent wrong colour. The return status online is showing as IN PROGRESS for 5 weeks. Tried calling customer service almost a week, left voice message and sent email no response. Don’t know how to get my refund back.

Ordered a pair of oakleys yesterday didnt recieve a order confirmation email. Seen another pair i like this morning purchased them aswell but recieved a order confirmation email and order number. Have tried calling customer care but no luck. Would just like to know if my 1st order went through. Thanks

Bought sunglasses, DHL shipping says they are delivered but I haven't received them. Tried to reach the customer service over a week on phone and emails. They don't even bother to respond to emails and voice messages.

You do not really need to read this review. A rating of 2.1 should be enough to inform you that this will not be a good experience.

When you order these sunglasses you think you are on an Australian site and that they will come from stock in Australia. I only found out when DHL sent me tracking from overseas. I received no reply from customercare@sunglasshut and the 1800 number operates 4 hours a day.

Most of the bad reviews below could all be avoided if there was an indication that these won't ship from in the country. If they did this, I w...

Well, experience was pretty goodn't: I've ordered delivery, got tracking number, parcel was shipped via DHL from china and after 8 days of waiting it landed apparently in Sunglass Hut Melton store.

I'm not against fine people in Melton store, it's just Melton with its store is about 80km from me and that's like extra 3h and 50$ in fuel. At the very best due to some semi-possible miracle I'll get my stuff exactly 11 days after. Somehow I feel there won't be any miracle.

I wrote a message to customer service, and so far it's silence. Maybe wi...

Purchased a pair of Oakley sunglasses and assumed they would of been shipped from Australia. To my surprise they were sent from China. Shocking quality totally ripped off. Sunglass hut sell fakes. Absolutely disgusted.

I ordered a pair of BV7034 Diagono sunglasses on Oct 20th online from Sunglasshut.com, I got their conformation email on the same day, then, I paid the full price. Not receiving themafter 7 days, I followed my parcel through DHL, but then I found out that they are not sent to the DHL. It was then that I talked to the customer support and they apologized and told me that my package was lost. However, they admitted that they will refund my money, and as a gesture of good will, they offered me a %40 percent off for my next order.
The thing is I...

Luxottica Retail Australia (Sunglass Hut/Oakley) use Toll for their logistics. Toll currently rank last in Customer Service and Delivery expectations.
Thats a good match for Luxottica, as their Customer Service was almost non existent.

I ordered a product on Tuesday 28th Sept 2021. Emails and the parcel label indicate it was Dispatched on the Thursday the 30th, with the shipment being created on the Friday and picked up on the Monday the 4th. That was the last it was seen for a month. It was labelled "Overnight" and the suggested delivery dat...