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Reviews

3.2

56 reviews
5
(27)
4
(4)
3
(2)
2
(1)
1
(22)
  • Product Quality
    4.6 (23)
  • Return Claim MadeYes (1) · No (23)
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Lori W.

Lori W.Sydney, NSW

Excellent service

published

David from the Hornsby Westfield branch, was absolutely fantastic. Very professional, knowledgeable and really pleasure to deal with. He made the whole experience very easy. Thanks for all your help David.

Product Quality
Return Claim MadeNo

Mary is Awesome. She recommend my 2 pairs of glasses and they're my favourites now. Thank you!

published

The store layout is nice, clean and easy to browse through.
Mary is friendly and helpful. Actually, all the staff were friendly.
The brand that Mary recommended suited my needs. I wanted a frame that is light.
Thank you Mary for your patience.

Product Quality
Return Claim MadeNo

Eye Testing and selection of new glasses.

published

Had eye checked before ordering new glasses. The service was friendly, efficient and very helpful.
They were very professional in their testing procedure and wouldn't hesitate to recommend them to others.
They have a large selection of frames ranging from standard to high fashion with a price range to suit everyone.

Product Quality
Return Claim MadeNo
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Anuja U.

Anuja U.Sydney, NSW

Very Good experience with Hornsby Westfield 1001 optical

published

I was satisfied with 1001 optical & the customer executive showed us good sunglasses and also offered us some budget friendly pair of sunglasses. Excellent shop to buy the Rayban Sunglasses



Return Claim MadeNo

Excellent shop in Hornsby

published

The staff Joon is excellent, really helpful warm welcome to the customers and good service provided, wide range of products to choose from, special discount available, and recommended the store to our local friends.

Alex G.

Alex G.Sydney, NSW

Great customer service and products!

published

Great service from Sam. She was so helpful teaching me how to put in contact lenses and she provided the perfect script for me. It’s so nice to see clearly again!

Product Quality
Return Claim MadeNo

Stay Well Away

published
Product Quality
Return Claim MadeNo
Phil

PhilSydney, NSW

1001 optical Penrith saved me

published

My 3 year old had scratched the lenses of my glasses, I made an appointment with Specsavers in Blacktown and they kept me waiting for over an hour just sitting there so I looked online found 1001 optical, in Penrith booked an appointment went straight there had eyes tested picked new frames and was out the door in less time than I sat waiting at Specsavers so this is my new store!

Product Quality
Return Claim MadeNo
Michael H.

Michael H.Sydney, NSW

2020 product and service

published

Been visiting Chatswood Chase store for many years, the team has been fantastic from purchase to after sales, especially Ray who always managed to get me the glasses that I need.

Product Quality
Return Claim MadeNo
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Belinda E.

Belinda E.Sydney, NSW

Professional service

published

Very happy with my new coach glasses, second time I have purchased my prescription glasses from this shop A1 quality and service, highly recommend, well priced, excellent quality, and staff are knowledgeable

Product Quality
Return Claim MadeNo
Noah D.

Noah D.Sydney, NSW

Excellent Professionally Exceptional Customer Service @1001 Optical Mt. Druitt

published

Staffs were so kind, helpful, always smiling, especially Gen, they wil nt only gve u wat u wnt, but wil helpd u w/ wat ur eyes really needs. Hghly recommended!

Product Quality

Fantastic glasses and optometrist

published

Thinned my lenses due to my high script with a very reasonable price. I was very satisfied with the testing and the range of frames offered. Samantha was patient throughout the whole process

Product Quality
Jojo

JojoSydney, NSW

What a joke

published
Product Quality
Return Claim MadeNo
Hallisa

HallisaSydney, NSW

Excellent customer service

published

I had lost my prescription glasses the day before and I was in dire need for a new pair which suited my very particular tastes, luckily David who guided me about helped me find a pair which were originally sunglasses with a very unorthodox lense. Though complicated to configure to such a lense, June managed to craft one within a day and thanks to them I can go about my day! Amazing service, would recommend.

Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

Great service! Professional and good range of glasses

published

I have been their customer for over 7 or 8years and I always go back to them. Their service is great especially the manager Joon, he care about customer and always very professional. I would recommend my friends to go to him.

Product Quality
Return Claim MadeYes
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Samantha at Macquarie 1001 optical - exceptional & professional!

published

I visited Macquarie 1001 Optical and saw Samantha. Wow! She was so thorough & professional! She also picked which glasses would suit me first pick!! Definitely going back each year for my eye check!

Product Quality
Return Claim MadeNo

My 1001 Optical Experience @ Westfield Eastgardens

published

I am privileged to be a very loyal customer with 1001 Optical for the last 5 years, because, the team at 1001 Optical is very caring, highly efficient and provide quality customer service.

Product Quality
Return Claim MadeNo

Wonderful Team

published

I visited 1001 optical @ Hornsby to have an eye test, Kelly was amazing and was very kind & understanding.
My new glasses are perfect and they did a rush on them for me as I needed them quickly, I had them in 4 days.
Wonderful service and a wonderful team.

Product Quality
Return Claim MadeNo
wong

wongSydney, NSW

  • Verified customer

Excellent Professional Service

published

I together with my wife visited 1001 Optical in Chatswood Chase in late September and Early October 2022. We both were served by the same optometrist Ms. Annie Yu. We experienced the service was professional, patient, understand the need of the client and willing to do some more extra for the benefit of the client. The service was very much impressed and appreciated.

Product Quality
Return Claim MadeNo
Janine

JanineSydney, NSW

Excellent service from 1001 Optical in Chatswood Chase

published

I took my 93 year old father to 1001 Optical Chatswood Chase for an eye test. The optometrist (Francis Chen) was very professional and patient with my father who is hard of hearing. Francis diagnosed advanced macular degeneration in one eye which a previous optometrist (from another company) did not detect over the last several years. He was professionally negligent.
I highly recommend Francis for his thorough examination of my father's eye sight.

Return Claim MadeNo
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Questions & Answers

Paula B.

Paula B.asked

I’m after a Gucci pair of sunnies and you sell them half price. Just wondering if they are original

No answers
Jun

Junasked

How can I enter my feedback for top ryde 1001 optical shop good service?

No answers
Carmen

Carmenasked

I got my prescription glasses some months ago, but I think I got the wrong color, I ordered a green one but got an orange one, know I should have taken it back the first few days, but I just want to know if they can change this eyeglasses?

No answers

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