Sunglass Hut (page 3 of 5)

Bought a pair of sunglasses based on the policy that if they broke I could get a second pair half price. They will not honour this until their stores open but there is date when this will happen. Surely a global business like this would have the ability to do this type of transition remotely.

Now I have to buy a pair full price which defeats the whole reason for buying through them.

I gave 2 starts because the shipping was fast. I order my sunglasses because they advertise that it comes with 1 year insurance, that if anything happened to my sunglasses, I would be able to buy a second pair for half price.
My sunglass got damage and when I tried to find on their website how to buy an second pair, it was so confusing that I ended up getting in contact with their customer service, which did not help me at all. So I went to sunglass Hut store and the lady only told me that they did not have the same sunglasses and left me there to look after a customer that enter the store after me.
So I need a new pair of sunglasses and this time I bought from vision directed. Never going back to Sunglass Hut

IBullish Management, slow response to return query. Deceitful Sales Assistant. I would rather have my EYES BURN and FALL OUT than to buy from these adolescents. Do not go near!

I had a pair of sunglasses adjusted as part of their aftercare service. Unfortunately the sales assistant ruined the arms by bending them out of shape. I was angry at the time and made a complaint. To their credit, they looked to resolve the issue for me and eventually found a replacement pair for me that was delivered to my store or choice. Whilst I wouldn’t recommend a store adjustment (try an optician instead), My glasses are beautiful and the customer service was great

Thanks Guys, came super quick.

Just couldn't help but comment on the fact they came in a case, which came in a box, inside a box, inside another box, which was inside a bag.

Spent nearly 300dollars on some Raybans. I look after them well, but within 4-5 months the paint started to come off the frame and they are now unwearable as look ridiculous. Tried to take back but refused. Very disappointed.

Took 4 weeks to send my order. Order arrived after they incorrectly labelled the box and it got delivered to people down the end of my street. Found they had only shipped one pair of sunglasses out of the two, but had charged for the two pairs. Phone support rep was nice but wasn’t able to do much besides raise a case. Haven’t heard 2 weeks later. Lost $200.

My package arrived with Persol glasses "hand made in Italy", the only problem is I have done frequent trips to china. Visited the markets many times and seen the factories fake goods are made. These goods were not only shipped from China (dodgy in itself) but look identical to the goods I have that are fake from China. The whole thing stinks, and does not feel like hand made in Italy quality. Contacting the ACC and will go from there. Very very disappointed. Do not buy these fakes!!!!

need a best customer service...! see these guys.
Really professional and concerned about customer satisfaction. 5 stars for you guys.

A spring hinge failed and an arm fell off my very well looked after RayBan 3542_63_002s. At the store I was accused of wearing them on my head and stretching the arms (none of which are true). They refused to honour the warranty and when I called the Customer 'care' line I was advised that damage assessment can only be done in-store, therefore I am left with no other avenue. I will never purchase another RayBan/SunglassHut product again.

I was at Parramatta Westfield sunglass hut store yesterday just browsing sunglasses and one of the staff was very very unfriendly.I did like one sunglasses but I will buy it from different store coz of her unfriendliness. I went to castle towers sunglass hut once .Castle towers Staff and customer service is excellent. The lady at castle towers store is so friendly and helpful.

I bought my son a pair or Rayban sunglasses for Xmas and was unsure of the correct size. I was assured that if they were the wrong size I could exchange them. When my son took them back to Chermside store, he was charged an additional $55 by Ben to exchange a large for a medium. I just called and spoke to Ben who told me that because they were purchased on a sale which was no longer running, they needed to charge the difference between the sale and current price. What a joke! I will never purchase rom Sunglass Hut and will be returning the glasses for a full refund and will purchases elsewhere. I will also be reporting this to fair trade and Acc. Very disappointed!

Best costumer service team at myers sunglass hut Robina, Gabriel the manager is my favourite, she will let you to try on and think twice, not pushy at all, and super helpful won’t recommend else where to be honest

Store was very easy to get around
Good range of products and knowledge
Very helpful staff at DFO Perth
Lifetime warranty awesome.

Very rude manager not helpful at all, gave me terrible attitude and customer service.
Ive been buying sunglasses there for years very big mistake, never again

Purchased a pair of Oakley sunnies for my husband, The SA was nice enough but not very informative! When I chose a pair she put them in a silk pouch and continued to put them in a paper bag, until I asked if they had a case for them, after 5 minutes of looking they found one (obviously used or thrown about ! No cleaning cloth or paperwork! I have never had any issues with sunglasses hut in the past who always aim to please, but these two did not give a dam, very shoddy awful experience

The lady serving me at the Glenelg SA store was quite rude on the 17th of October. Such a shame after having a wonderful day. She was very passive aggressive

Great
It was okay no problems
Wouldn’t purchase from here again
No issues at all and would recommend to any one that wants to buy their first pair of sun glasses thanks

Bought a set of Oakleys on their website. Waiting a couple of weeks, called and emailed several times.

Out of the blue ... received email that they had cancelled my order. However, no refund!!!! I’m hundreds of dollars out of pocket - fraudsters!

Called to ask if the store price matches sunglass hut website. Rude staff member said no and hung up. Called back and and was told she can't match that price on identical sunglasses. Completely misleading and against policy.

I have spent hundreds and hundreds of dollars at Sunglasses Hut over the years, but after the service today I will never, ever be back. The lady at the counter at Galleria acted like I was wasting her time. The experience talking to her was like one giant eye-roll. She acted as though I was trying to rip her off, suggesting if I was nearing the end of a 2-year warranty period she would not honour the replacement agreement (does it have a 2-year warranty or not?!). When we left the counter she was audibly bitching about us to her colleague. Overall an awful experience. This woman should not be in customer service. I will never spend another cent at Sunglasses Hut.

Ordered on Saturday, delivered by Wednesday, fab site & fast delivery, also used my 25% off blue light card with no problems. Definitely use sunglass hut again, Ray bans were spot on.

Ordered and then they cancelled and increased the price, Paid for it through paypal and then order got cancelled no one called and no one advised. Worst customer service and worst place to buy from.

Sunglasses were "lost" by DHL courier. Sunglasses Hut offered no support in this matter. Customer service haven't replied to my email and their call centre representative wasn't interested at all.

Purchased some Armani sunglasses from sunglass hut for my husband’s birthday, the sales assistant was very informative about what style would suit his face shape and was more concerned with the customer being happy than making a quick buck, would go there again when I need sunglasses.

Bought some Oakley OO9239 Crankshaft super cheap 50% off, ordered on a Tuesday got them Saturday, yes Saturday via DHL from China, that's quicker than I can get stuff local and postage was free.
Now the issue was the glasses were too tight so I had to return them. A simple phone call to their Sydney call center fixed this easy, I had to simply box them back up and print out the return shipping label and present to the post office (fyi shipping is free and you get a tracking number as proof).
It was an easy and regrettable process as I really liked the glasses. I have already purchased 2 other pair from them before which I love, just different larger sizings.

If you know what you want, try online, they have some great bargains.

With a price of 680 and believing the had a lifetime warranty, the lady at sunglass hut told me it was only a 2 year warranty and I bought them 26 months ago. The frame fell apart when polishing the lenses but Sunglass Hut does not care after the sale.

Courtney working at Sunglass hut at Galleria, Morley is very rude and she talks in a way she is wasting her time.
Apparently she doesn’t like talking to people who makes mistakes in English.
Isn’t it one of the first things they should know to treat customers in a same way?