NickPorongurup
Bad Design (2018 Model Supreme Territory Offroad)
I collected my Supreme Territory on Friday the 11th Jan 2022 and immediately drove it about 400km on sealed roads to home. Faults / problems so far are:
1) During the drive one of the LED reading lamps fell apart and was dangling on the wall on arrival.
2) I went to open the left hand top cupboard in the shower area and it opened onto the window frame, so I only had about two inches of opening and the cupboard was unusable.
3) I went to open the front left outside storage area (being metal box on the front of the Territory) and it woul...Read more
d not open as it is hinged and hits the stone guard immediately (the stone guard has to be removed completely every time you go to use that storage area, very inconventient). 4) The foam section provided to convert the dining table into a third bed is not secured in any way and amost immediatelty falls off the table as soon as you move leaving a massive hole in your "bed".
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Mary LMid North Coast, NSW
- 2 reviews
- 1 like
Van is good Service and Warranty are pathetic
Our Territory was one of the last built in 2015, I reckon they finished it in a hurry, Christmas break was getting too close. On hand over lots of things contracted were not done and it was not detailed. We have had some minor issues which have turned out to be like extracting teeth, monetary value under $800. It seems that most in the caravan industry hate to honor warranty repairs and after sales service is a dirty word. The van itself is good, tows well, although the dining seats are too low for the table (we need to sit on pillows) and the ...Read more
table is too long and wide (hard to get in and out). Lost our good water when the drain tap snapped off, it was suppose to be covered but wasn't. Sorry we didn't get diesel hot water along with the wonderful diesel heater. The shower and toilet are easy to use. The special ordered Weber BBQ box wasn't big enough, we have been compensated for it. Doona covers were made of curtain material, so ugly. Would have been nice to know that the window size changed because we asked for single beds. The suspension cut out one tyre, not aligned correctly before leaving factory, our fault apparently. We have travelled about 7,000km since getting the van in Jan 2016, been fun except for the lack of customer service.Similar opinion? Write a review on ieatwords.com.au!
wombatQLD, 4217
- 21 reviews
- 1 like
The best Van we have owned but the next one will have a unsuit
We bought our Pop Top Territory with the heavy simplicity suspension new in 2010 with the lift up bunk bed which we use as a huge Cub lounge area now our 3 adult children are not going with us much we have found it a great Van we can not comment on after sales service because it has been faultless it is heavy but very strong we would trade it on another territory but this time with a unsuit.
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MikePhillipisland
Could not be happier except for a few things
Love the finish,still new no trouble,great to use, bigger or deeper cupboard would have been better, tows well.Overall the the sales team were terrific,very helpful.The only issue I had was I wanted to change my mind on the size of the washing machine,from a 5kilo to a 2.5 kilo and was told it would cost me an extra $700 as I had already signed the contract a week earlier as it took 3 months to build I thought that war a bit ruff and an extra 2 draws which did cost me an extra $220 on a 94k van not right
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Extremely bad after sales service
We purchased our van 4 years ago for $120,00.00 very expensive van back then, we have had many problems, some fixed by supreme (after they would have the van sitting in their yard for months), or us, one ongoing problem with a leaking shower that they have tried unsuccessfully to fix since we picked the van up, has now resulted in a rotted floor, we have been trying to get someone to speak to us since Christmas, no return calls, no communication at all! Finally today my partner demanded to speak to someone, no not interested in your problem, ou...Read more
t of warranty, not our problem, won't even look at the van! They are too busy selling vans, there are not and never have been interested in after sales service, be warned your warranty lasts 1 year, so if you want any back up service or help after that, don't purchase supreme, even Jayco,at half the price has much better service, Haylen vans, much better service, there are so many new and exciting caravan producers out there now, look around get advice, ask people with older Supreme vans, bet you don't get many good reviews.Similar opinion? Write a review on ieatwords.com.au!
After sales service rubbish
I bought a supreme territory two years old. The first problem was the rubbers on the slide out, tried to talk to supreme no one wanted to know about it. The van is now four years old and the leather upholstery in the cafe lounge is falling to bits, not exposed to sun. After talking to upholsterer find out this is common, not really what you expect from a van that cost over 100 grand. Buyer beware Supreme use cheap materials and for the money there are better options out there.
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terrible service
Purchased a second hand Supreme Territory slider three years old direct from supremes sales yard. Then discovered lots of water problems, wet cupboards wet bed front boot completely rotted out, hot water service steaming under the bed, they did fix some items but you must have the patients of a saint there after sales service is appalling to say the least. Great van worth a lot of money, fairly simple problems to fix, should have been done when the van was new. All i can think is some one else suffered the disappointment with the initial purchase and couldn't deal with the after sales service. Be warned or be handy yourself !
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Jonathan LTullibigeal
- 2 reviews
2008 model is GREAT!!!
We upgraded from a 2003 Jayco Hawk Outback camper to a 2008 18' Supreme Territory Pop Top Caravan in February 2015. It has a few extras such as fold down bunk beds in the front, 220lt compressor fridge, heavy duty rear bar with extra spare and extended drawbar with toolbox fitted. It also has the 'simplicity' bogie independant suspension. It was one owner and has been well used but well cared for.
Basically, after a few weekends and one longer trip, all up maybe 5000 kms in 3 months, so far I cannot fault it. Tows exceptionally well, apart f...Read more
rom the extra weight it feels like towing the camper trailer, no sway or bounce (we have a WDH fitted, so that may help). Fit and finish throughout is faultless, and miles ahead of the crap Jayco product we had. The whole van appears to be very, very well made in comparison to the Jayco we owned, and also the various Windsor, Coromal etc...vans that we were comparing it with. No leaks or water damage are evident at all. Really love this van. I did visit Supreme's factory in Melbourne earlier this year, and am not sure if the new vans are quite to the the same build quality of the 2008 model we have. The only drawback is it quite heavy for an 18' van with no ensuite (approx. 2000kg tare), but when you look at the construction underneath and internally I feel this is worth it for the strength of the van. In summary, very, very happy and looking forward to years of happy caravanning.Similar opinion? Write a review on ieatwords.com.au!
2002 was a good year for supreme territoriy`s
I own one, no problems, nothing falls apart, no leaks, tows great with a simplicity suspension so far done abt. 100,000k`s was thinking of upgrading but after reading this & other forums it seems they all have major problems so will be sticking with the one I have. Pity they let their standards drop.
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Van ok follow up service pathetic
We took delivery of a new Territory supposedly built too our specifications in January 2015. We took the van despite several of the specifications not being adhered too and some superficial scratches on one of the bench tops. During the demonstration of the appliances they managed to burn out the HWS element,4 months later we are still trying get it fixed. Supremes warranty department is a joke with their main purpose appearing to be fob off, delay or ignore requests for warranty claims. We have only towed our van about 2000k's and are hoping t...Read more
hat no further faults appear as the trouble we have gone to in an attempt to get this minor fault rectified is ridiculous. I also have reservations about the accuracy of the weights stamped on the compliance plate as the claimed tow ball weight of 185kgs has climbed to 275kgs with no changes to the van as it was delivered other than full water tanks. The van looks good and is well appointed but if you can get a comparable van from another manufacturer I'd give Supreme Caravans a wide berth.Similar opinion? Write a review on ieatwords.com.au!
George.s
- 2 reviews
Will never buy another Supreme Caravan
We bought our caravan in Perth, 2006 brand new from the Victoria factory. At a first glance it looked impressive and we were happy when we drove out from the dealers yard. At that stage we were disappointed with the dealer, they explained very little and the handover took about 5 minutes. From this point on everything went down hill. Too many small issues to list, but all causing inconvenience and were annoying. We did buy the Supreme because the dealer told us it was the top of the range where caravans were concerned. We also live 2hrs drive f...Read more
rom the dealer which made it inconvenient to take it back all the time to get it repaired. Now, for the major issues, Shower doors continually falling off, damaging the walls and shower base. Shower waste outlet not sealed, caused water damage to the walls. Shower walls not sealed to the shower base, wall panels delaminating. The panel, covering the shower plumbing, was not fixed properly, causing the silicon sealing to break loose. Water pipes behind the panel were leaking, only found out when the wall panels went mouldy. The slide out pantry collapsed due to the poor track supports. The fridge doors continually came open when travelling, on sealed roads. The kitchen cupboards were a disaster, badly fitted, big gaps at the back, wall laminate over the bench tops came unstuck. I think they used an axe to cut the hole in the back of the cupboard for the hot water unit. I finished up spending a day to seal all the gaps and stop the dust from betting in. The air-conditioning unit was so noisy, rattling, it was impossible to use it. The roof was leaking around the air con unit and also above the bed cupboards, wet clothes. The power point next to the bed came away from the wall. The Smart Charger failed after 1 year. The wheel alignment scrubbed out the tyres after 25000km. No jack supplied. Needless to say, our initial joy quickly turned to dismay every time we used the Supreme caravan. If this is the top of the range as caravans go, god help all the others. Anyway, we will never buy another Supreme caravan.2 comments
Walkabout, you are obviously associated with Supreme caravans as is evident by your typical unconcerned attitude with customers and their problems with Supreme caravans.
Poor George is trying to tell ... Read more
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We had very good service
We brought our supreme classic van in 2012 and we were very happy with our hand over .We had our van modified to our needs and we were very happy with the van and extremely happy with the staff and the service that we had .The only problem that i have with supreme caravans is that some one must have liked it more than us as it was stolen, . As all our papers were in our van witch we needed for insurance, the staff at supreme could not do enough to help us,with getting all the papers we needed.We would not think twice about buying a supreme caravan from the craigeburn show rooms
The caravan suited our needs
There was nothing wrong with it
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Peter GrowieBusselton
Supreme gone from dissapointment to elation
Ok to all you people with gripes about supreme, we also had a few problems with our 5 year old van door frame splits leaking shower,WA agent not interested,on a recent trip to Victoria we decicded to take our van with its problems back to the factory.after contacting the people at the factory we called in they had quick look at the issues and after agreeing to leave the van there that day they had started on it before we even left. Two days later they called said it was ready, not only did they fix the problems there was no charge, they even replaced the led clearance lights,great people, thank you!
1 comment
Exactly as I have always found the staff ([names removed]) at the Melbourne service centre too Peter. Whenever I have taken back either of the 2 ea Supreme vans that I have now owned back to them for ... Read more
basic maintenance servicing, warranty repairs and some storm damage insurance work, they have been nothing but helpful and polite.......each time I go there, I learn something new about my, and caravans, in general......these guys really know their stuff!!Similar opinion? Write a review on ieatwords.com.au!
CarlAU
Nice van
Bought ours in Dec 2010 in WA and immediately headed for Brisbane, We have had no real issues at all except for a few minor things like the shower door falls off on rough roads (bitumen),The kitchen draws falloff there tracks every trip.(Poor quallity runners). And the sealer used on the roof has gone all mouldy in Brisbane weather. The bed could be better quality for the money. But overall we have had no other problems so can't say Im unhappy with it. Is very well set up for independent use with solar etc.
Tows well,is well equipped, everything works as it should,
1 comment
Brought a new Supreme 1800 executive 2010
Tows real good behind my Colorado and economical
only small problems with the van but they were repaired
... Read more
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Very disappointed looks great but leaks like a sieve and after sale servicewas terrible.
We poured our savings into this van so that we could take our young family on a trip around Australia. We took it on a ten day trial run and after three days the "smart charger" failed and we couldn't get any power into the van. We rang the service department and they couldn't help. Took it to the nearest service centre they didn't know what to do so we had to come home and lose our money on the holiday. At home we left it with the dealer to fix. They let it sit in their workshop for a month and finally returned it to us after we made numerous ...Read more
phone calls. They told us they had replaced it with a new improved model but turned out to be a second hand previously repaired one that died on our next trip.(all this while under warranty) As if this is not bad enough. When we got our first decent rain after buying the van we discovered that it leaks like a sieve!! Our cupboard and storage compartment at one end of the van filled with water and ruined our clothing and blankets. Further leaking above the bed at the other end soaked the wall making it black and mouldy and a danger to the asthmatics in our family. Unfortunately it was now just out of warranty and after much buck passing Supreme informed us that if we drove it to Melbourne (we live in NSW) they would see what they could do but it would all be at our own expense !! This is not even a financially feasible option for us. Supreme!! I think not. Product and service are all supremely inferior. We are devastated and wish we'd never "traded up" from our 1986 Millard that never gave us a moments trouble. Tows well and looks great. Bad warranty service, leaks4 comments
Had the same problem with our "Smart Charger" piece of junk. Replaced at 9 months with another which also only lasted another 9 months then of course it is out of warranty isn't it? Even though both o... Read more
nly lasted 9 months the warranty is from the original purchase date, not from the replacement date. What a crock of poo. I replaced it with a C-Tek M300 and have had no problems with it now for near three years. When are these manufacturers going to realize that they will get a fantastic reputation by putting in decent equipment for a bit more money and having fewer warranty claims and dis-satisfied customers writing this kind of report in forums for everyone else to see? Wake up and spend a thousand bucks more to get a decent product all around and have less angst.Yes, John & Linda, "C-Tek" battery chargers are the best available on the market and come with a 5 year warranty. They are used in many commercial applications and are known for their reliability. The... Read more
re are alot of cheap Chinese battery chargers out there being sold that are not up to the task. I personally have owned a "C-Tek" charger, that is rated to charge batteries from the size of small motor bike batteries, right up to large deep cycle batteries used in caravans, boats, farm equipment etc. and it has never let me down and do strongly recommend the brand.So the manufacturer did not repair your caravan for you, free of charge ? Honest answer please.
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Bad
Problems 3 months after buying van: windows kept opening (latches not fitted correctly) fixed but at cost. Battery smart charger burnt out (fixed but at cost) screws in vanity cupboards screwed through fibreglass shower recess(fixed but at cost) water filter screwed to ply panel,ripped out(fixed at cost) water leaked into tunnel boot due to improperly fixed doors and seals(fixed at cost) battery smart charger burnt out again( unit replaced by manufacturer-freight costs) 3way fridge defrosts on 12v whilst travelling. Elec element in hws not w...Read more
orking. Aircon. Drips water into van whilst running. Hole worn in caravan roof by folded down winguard tv antenna. Panelling split by insertion of self tapping screws in elec. Switches(no backing to support them) and we can go on and on and it is mostly caused by quality control (there isnt any) many of these things have been fixed by manuf. But still at cost to us,(eg. 300km trip to have smart charger replaced)110km trip to have screws from vanity removed out of shower recess) for a van of (supposed)quality we say no!!!! As this van was only purchased in august 2007. We will be taking our concerns to higher levels as we think the money invested on a quality product of this nature should not have these concerns, supreme (we dont think so) Towing is excellent, looks nice from exterior After warranty expired 21 days tried to have things fixed( sorry your warranty has expired) this was the after sales service we got.Similar opinion? Write a review on ieatwords.com.au!
klacka
- 2 reviews
- 1 like
Excellent
In the first 8 months of ownership I took this van via Tibbaburra, Innaminka, Birdsvill, Mount Isa, down the Giib River Road then the Tanami Track. I did not take things too easy so it was a real work out and because of this there was some consequential damage:
1/ Fridge stopped working the last day on the Tanami replaced in Alice springs via warranty when the fridge was removed the guts all feel out on the floor due to vibration from road corrugations
2/ Door on pantry was damaged due to vibration replaced under warranty in Melbourne
3/ S...Read more
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Excellent
We have recently bought a 2002 Supreme Territory and we are thrilled to bits with it. We have travelled 8000kms in it and we can't fault it. We have taken it offroad with no problems.
Great appearance, spacious interior, very sturdy and comfortable. Very easy to tow. Very helpful staff at service centre Melbourne.
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Terrible
Go with a different brand, after visiting the factory and seeing not one person with skill making these vans i would run
Looks nice from the outside
As soon as you step inside the problems begin. It still looks nice but almost everything in it has been poorly put together, poorly tested, and plumbing works all round are cheap and nasty
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Terrible
very poorly put together, have traded for more money over quality. Workers under pressure to put vans out, Even if there not right. Not one person with skill working on these vans
looks nice
Poorly put together, After visiting the site, no builders, plumbers, or sparkies in site, falls apart
2 comments
No builders, plumbers or electricians on site? How are their vans built then, by automated robots on an assembly line?........didn't know that this was possible in the building of caravans in Austral... Read more
ia, as my understanding is that they are hand built.I think they mean that there are no qualified tradespeople working in the factory, just unskilled workers doing what they are told, mostly without any knowledge of what meets or does not meet regulati... Read more
ons. Example in our Supreme Executive was that they installed a double power point directly behind the sink tap. Apart from being illegal and highly dangerous it was also physically impossible to plug anything into it due to lack of space between the tap and outlets. How dumb was the dude who did that?Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Hillyasked
A lot of these poor reviews are several years old. Have things improved or not? These reviews are giving me serious misgivings over my intended purchase.
6 answers
Hi Hilly. I have the Supreme Territory sitting right outside my Window and have been using it for a while now. So here is my considered opinion.
Cons:
1) Do not be deceived by its "off-road" title, "off-road" only means you can take it down dirt roads that have no corrugations. I was told off by the dealer for taking it "off-road".
2) After sales support very bad. The caravan as delivered has a cupboard door in the bathroom that cannot open as it hits the window frame and the left hand outside front storage area (as you face the front of the caravan), the one that has a slide inside for your genset / BBQ / whatever, does not open at all as it immediately hits the stone guard which you then have to remove every time you open it to actually use it which is bloody annoying as it is large. heavy and getting the pins off and on every time is skin removing on your knuckles. Also, the reversing camera was wired upside-down. None of these issues have ever been fixed even though I have sent multiple letters, emails, phone calls etc. Warranty runs out in two months, so I had better try again I suppose. Anyway...
3) Quality of the internal finish is low. The trim on the cupboard door edges is horrible (I was told by the sales guy that it tends to come off for this caravan and to bring some glue with me on trips just in case, although this had not happened yet). The LED spot-light fittings are not very strong, one completely fell apart when I was driving it from the dealer to home on sealed roads.
4) The hatches are a bit small for some items. You cannot fit a Webber Q baby through them (even though the sales guy said you could), so you will need to source a BBQ that does fit if you want one.
5) When you drop the dining table down to form a second sleeping area, the bit of foam that they include to go over the table and form the complete mattress area is not secured in any way and immediately falls off onto the floor as soon as someone tries sleeping on it.
Pros:
1) The chassis that the caravan sits on is very strong.
2) They use a DO35 hitch (https://www.couplemate.com.au/couplings-off-road/do35/) which I really like (just be aware that you will need to fit this to your car, and the old round towball will go... I would recommend getting a second hitch plate and have both).
3) The outside / external shower, water tap, gas BBQ bayonet fitting and extra anderson style plug connected straight to the deep cycle batteries (this allows you to connect extra solar panels or an inverter) are great.
4) The fridge is awesome. You have heaps of freezer space and fridge space.
5) Great storage. Heaps and heaps of places to put things. The front storage hatch area is really long and wide and holds lots of useful things like chairs, tables, etc.
Hope this helps you make your decision.
Hilly. Nick hits the nail on the head re after sales service - like most things you get no where.
We are well out of warranty but have found helpful people in our area who have given us good advise.
Tyres were a big problem they were inferior didn't last very long before bits came off. We now have good ones the same as the tow vehicle. Yes the van is "semi off road" (they said it was off road - Ha!) but my hubby says where ever his 1997 Toyota goes the van goes and that's mostly dirt. Biggest advice - weight - get it right and legal, it's not worth the fine or a life to be extremely over weight. Our van is suitable, although I will always say it was built in a hurry!! The finish is unprofessional and there are far too many LED lights, it gives you a headache! We are sorry we upgraded from our lovely Jayco Penguin, should have refurbished to suit our needs. Good luck with what ever you decide. Our travels have taken us over 70,000 kms and still so much more to see. Have not found a van that is perfect, would love to know who has! Bye.
Thanks for that, Mary. It sounds like you still have the Territory. Have you found that the care is needed to prevent towball heavy or light? Does the van tow well on corrugations? Apparently in WA, the selling dealership have taken over warranty work and they deal with Supreme to be reimbursed so if that is the case I may still be swayed. Is your overall time in the van pleasant or are your travels just constant bad events with the van?
Wombieasked
Can someone please tell me what is the size the white sunraysia wheels are for a 2007 Supreme Territory off road caravan. I am currently 200km away from the van and need to pick up a spare wheel. Stud pattern would also be appreciated. Thanks in advance.
1 answer
Husband says probably Toyota Landcruiser, thats what fits our 2015 Territory. (6 stud). Then again there is 8 years between so could be different. Good Luck. Cheers
Terryasked
Hi I am looking at a2015 Territory and wondering are they any good? I want to go off road a lot and free camp.
1 answer
Hi Terry, We have had no "serious" problems with our Territory. We purchased a new van so our probs were with the after service relating to warranty coverage, gave up trying to recover costs in that department (was like extracting teeth!!!) We have done some serious dirt roads in 2 Jayco Penguins we have had previously and now the full Territory van. Our previous experiences helped us with the way this van was built for us. Eventhough we had pipes and lines and taps covered underneath things still broke (lost our water twice from broken taps). If you are familiar with dirt road travel you will know what can happen. Our last trip (we are on the mid north coast) was to Trilby Station on the Darling River NSW, dirt from Cobar to Trilby then down to Tilpa, Menindee, Ivanhoe ..... 90% dirt, great trip and no dust in the van. The van works for us, bit big, but age has been the reason for a full van. AND yes we free camp as much as possible. We have 3 solar panels, 3 batteries and 80 extra litres of drinking water and the best thing of all ... a diesel heater. Hope this is helpful and you find what you are looking for. Always willing to share info. Happy travels ..... we will be on the road again soon. Cheers. ML
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Walkabout
Wow......caravan purchased in 2006.....now 8 years latter, you decide to "vent" Please advise me of a caravan (or a product of any nature) that is covered by warranty after 8 years and I will be the ... Read more
first one to rush out and purchase it........please George, be reasonable!!