??!

Reviews

3.1

21 reviews
5
(6)
4
(4)
3
(3)
2
(3)
1
(5)
    Previous
    Next
    Nick

    NickPorongurup

    Bad Design (2018 Model Supreme Territory Offroad)

    published
    Floor Plan1560 with two single beds
    Mary L

    Mary LMid North Coast, NSW

    • 2 reviews
    • 1 like

    Van is good Service and Warranty are pathetic

    published
    Floor PlanSupreme Territory 1800
    wombat

    wombatQLD, 4217

    • 21 reviews
    • 1 like

    The best Van we have owned but the next one will have a unsuit

    published

    We bought our Pop Top Territory with the heavy simplicity suspension new in 2010 with the lift up bunk bed which we use as a huge Cub lounge area now our 3 adult children are not going with us much we have found it a great Van we can not comment on after sales service because it has been faultless it is heavy but very strong we would trade it on another territory but this time with a unsuit.



    Caravans

    Find out how Supreme Territory compares to other Caravans

    Know better, choose better.

    Compare all
    Mike

    MikePhillipisland

    Could not be happier except for a few things

    published

    Love the finish,still new no trouble,great to use, bigger or deeper cupboard would have been better, tows well.Overall the the sales team were terrific,very helpful.The only issue I had was I wanted to change my mind on the size of the washing machine,from a 5kilo to a 2.5 kilo and was told it would cost me an extra $700 as I had already signed the contract a week earlier as it took 3 months to build I thought that war a bit ruff and an extra 2 draws which did cost me an extra $220 on a 94k van not right

    Extremely bad after sales service

    published

    After sales service rubbish

    published

    I bought a supreme territory two years old. The first problem was the rubbers on the slide out, tried to talk to supreme no one wanted to know about it. The van is now four years old and the leather upholstery in the cafe lounge is falling to bits, not exposed to sun. After talking to upholsterer find out this is common, not really what you expect from a van that cost over 100 grand. Buyer beware Supreme use cheap materials and for the money there are better options out there.

    terrible service

    published

    Purchased a second hand Supreme Territory slider three years old direct from supremes sales yard. Then discovered lots of water problems, wet cupboards wet bed front boot completely rotted out, hot water service steaming under the bed, they did fix some items but you must have the patients of a saint there after sales service is appalling to say the least. Great van worth a lot of money, fairly simple problems to fix, should have been done when the van was new. All i can think is some one else suffered the disappointment with the initial purchase and couldn't deal with the after sales service. Be warned or be handy yourself !

    Jonathan L

    Jonathan LTullibigeal

    • 2 reviews

    2008 model is GREAT!!!

    published

    2002 was a good year for supreme territoriy`s

    published

    I own one, no problems, nothing falls apart, no leaks, tows great with a simplicity suspension so far done abt. 100,000k`s was thinking of upgrading but after reading this & other forums it seems they all have major problems so will be sticking with the one I have. Pity they let their standards drop.

    Caravans

    Find out how Supreme Territory compares to other Caravans

    Know better, choose better.

    Compare all

    Van ok follow up service pathetic

    published
    George.s

    George.s

    • 2 reviews

    Will never buy another Supreme Caravan

    published
    2 comments
    Walkabout
    Walkabout
    John and Linda
    John and Linda

    We had very good service

    published

    We brought our supreme classic van in 2012 and we were very happy with our hand over .We had our van modified to our needs and we were very happy with the van and extremely happy with the staff and the service that we had .The only problem that i have with supreme caravans is that some one must have liked it more than us as it was stolen, . As all our papers were in our van witch we needed for insurance, the staff at supreme could not do enough to help us,with getting all the papers we needed.We would not think twice about buying a supreme caravan from the craigeburn show rooms
    The caravan suited our needs
    There was nothing wrong with it

    Peter Growie

    Peter GrowieBusselton

    Supreme gone from dissapointment to elation

    published

    Ok to all you people with gripes about supreme, we also had a few problems with our 5 year old van door frame splits leaking shower,WA agent not interested,on a recent trip to Victoria we decicded to take our van with its problems back to the factory.after contacting the people at the factory we called in they had quick look at the issues and after agreeing to leave the van there that day they had started on it before we even left. Two days later they called said it was ready, not only did they fix the problems there was no charge, they even replaced the led clearance lights,great people, thank you!

    1 comment
    Walkabout
    Walkabout

    Nice van

    published

    Bought ours in Dec 2010 in WA and immediately headed for Brisbane, We have had no real issues at all except for a few minor things like the shower door falls off on rough roads (bitumen),The kitchen draws falloff there tracks every trip.(Poor quallity runners). And the sealer used on the roof has gone all mouldy in Brisbane weather. The bed could be better quality for the money. But overall we have had no other problems so can't say Im unhappy with it. Is very well set up for independent use with solar etc.
    Tows well,is well equipped, everything works as it should,

    1 comment
    earlofvegas
    earlofvegas

    Very disappointed looks great but leaks like a sieve and after sale servicewas terrible.

    published
    4 comments
    John and Linda
    John and Linda
    Walkabout
    Walkabout
    Walkabout
    Walkabout

    So the manufacturer did not repair your caravan for you, free of charge ? Honest answer please.

    Caravans

    Find out how Supreme Territory compares to other Caravans

    Know better, choose better.

    Compare all

    Bad

    published
    klacka

    klacka

    • 2 reviews
    • 1 like

    Excellent

    published

    Excellent

    published

    We have recently bought a 2002 Supreme Territory and we are thrilled to bits with it. We have travelled 8000kms in it and we can't fault it. We have taken it offroad with no problems.
    Great appearance, spacious interior, very sturdy and comfortable. Very easy to tow. Very helpful staff at service centre Melbourne.

    Terrible

    published

    Go with a different brand, after visiting the factory and seeing not one person with skill making these vans i would run
    Looks nice from the outside
    As soon as you step inside the problems begin. It still looks nice but almost everything in it has been poorly put together, poorly tested, and plumbing works all round are cheap and nasty

    Terrible

    published

    very poorly put together, have traded for more money over quality. Workers under pressure to put vans out, Even if there not right. Not one person with skill working on these vans
    looks nice
    Poorly put together, After visiting the site, no builders, plumbers, or sparkies in site, falls apart

    2 comments
    Walkabout
    Walkabout
    John and Linda
    John and Linda
    Page 1 of 2

    Questions & Answers

    Hilly

    Hillyasked

    Supreme Territory

    A lot of these poor reviews are several years old. Have things improved or not? These reviews are giving me serious misgivings over my intended purchase.

    6 answers
    Nick
    Nick

    Hi Hilly. I have the Supreme Territory sitting right outside my Window and have been using it for a while now. So here is my considered opinion.

    Cons:
    1) Do not be deceived by its "off-road" title, "off-road" only means you can take it down dirt roads that have no corrugations. I was told off by the dealer for taking it "off-road".

    2) After sales support very bad. The caravan as delivered has a cupboard door in the bathroom that cannot open as it hits the window frame and the left hand outside front storage area (as you face the front of the caravan), the one that has a slide inside for your genset / BBQ / whatever, does not open at all as it immediately hits the stone guard which you then have to remove every time you open it to actually use it which is bloody annoying as it is large. heavy and getting the pins off and on every time is skin removing on your knuckles. Also, the reversing camera was wired upside-down. None of these issues have ever been fixed even though I have sent multiple letters, emails, phone calls etc. Warranty runs out in two months, so I had better try again I suppose. Anyway...

    3) Quality of the internal finish is low. The trim on the cupboard door edges is horrible (I was told by the sales guy that it tends to come off for this caravan and to bring some glue with me on trips just in case, although this had not happened yet). The LED spot-light fittings are not very strong, one completely fell apart when I was driving it from the dealer to home on sealed roads.

    4) The hatches are a bit small for some items. You cannot fit a Webber Q baby through them (even though the sales guy said you could), so you will need to source a BBQ that does fit if you want one.

    5) When you drop the dining table down to form a second sleeping area, the bit of foam that they include to go over the table and form the complete mattress area is not secured in any way and immediately falls off onto the floor as soon as someone tries sleeping on it.

    Pros:

    1) The chassis that the caravan sits on is very strong.

    2) They use a DO35 hitch (https://www.couplemate.com.au/couplings-off-road/do35/) which I really like (just be aware that you will need to fit this to your car, and the old round towball will go... I would recommend getting a second hitch plate and have both).

    3) The outside / external shower, water tap, gas BBQ bayonet fitting and extra anderson style plug connected straight to the deep cycle batteries (this allows you to connect extra solar panels or an inverter) are great.

    4) The fridge is awesome. You have heaps of freezer space and fridge space.

    5) Great storage. Heaps and heaps of places to put things. The front storage hatch area is really long and wide and holds lots of useful things like chairs, tables, etc.

    Hope this helps you make your decision.

    Mary L
    Mary L

    Hilly. Nick hits the nail on the head re after sales service - like most things you get no where.
    We are well out of warranty but have found helpful people in our area who have given us good advise.
    Tyres were a big problem they were inferior didn't last very long before bits came off. We now have good ones the same as the tow vehicle. Yes the van is "semi off road" (they said it was off road - Ha!) but my hubby says where ever his 1997 Toyota goes the van goes and that's mostly dirt. Biggest advice - weight - get it right and legal, it's not worth the fine or a life to be extremely over weight. Our van is suitable, although I will always say it was built in a hurry!! The finish is unprofessional and there are far too many LED lights, it gives you a headache! We are sorry we upgraded from our lovely Jayco Penguin, should have refurbished to suit our needs. Good luck with what ever you decide. Our travels have taken us over 70,000 kms and still so much more to see. Have not found a van that is perfect, would love to know who has! Bye.

    Hilly
    Hilly

    Thanks for that, Mary. It sounds like you still have the Territory. Have you found that the care is needed to prevent towball heavy or light? Does the van tow well on corrugations? Apparently in WA, the selling dealership have taken over warranty work and they deal with Supreme to be reimbursed so if that is the case I may still be swayed. Is your overall time in the van pleasant or are your travels just constant bad events with the van?

    Wombie

    Wombieasked

    Supreme Territory

    Can someone please tell me what is the size the white sunraysia wheels are for a 2007 Supreme Territory off road caravan. I am currently 200km away from the van and need to pick up a spare wheel. Stud pattern would also be appreciated. Thanks in advance.

    1 answer
    Mary L
    Mary L

    Husband says probably Toyota Landcruiser, thats what fits our 2015 Territory. (6 stud). Then again there is 8 years between so could be different. Good Luck. Cheers

    Terry

    Terryasked

    Supreme Territory

    Hi I am looking at a2015 Territory and wondering are they any good? I want to go off road a lot and free camp.

    1 answer
    Mary L
    Mary L

    Hi Terry, We have had no "serious" problems with our Territory. We purchased a new van so our probs were with the after service relating to warranty coverage, gave up trying to recover costs in that department (was like extracting teeth!!!) We have done some serious dirt roads in 2 Jayco Penguins we have had previously and now the full Territory van. Our previous experiences helped us with the way this van was built for us. Eventhough we had pipes and lines and taps covered underneath things still broke (lost our water twice from broken taps). If you are familiar with dirt road travel you will know what can happen. Our last trip (we are on the mid north coast) was to Trilby Station on the Darling River NSW, dirt from Cobar to Trilby then down to Tilpa, Menindee, Ivanhoe ..... 90% dirt, great trip and no dust in the van. The van works for us, bit big, but age has been the reason for a full van. AND yes we free camp as much as possible. We have 3 solar panels, 3 batteries and 80 extra litres of drinking water and the best thing of all ... a diesel heater. Hope this is helpful and you find what you are looking for. Always willing to share info. Happy travels ..... we will be on the road again soon. Cheers. ML

    Get an answer from our members and Supreme Caravans representatives

    ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.