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Sydney Tools Online Store Questions & Answers
10 questions from our users
Hi . Trying to purchase with a gift card that says invalid code . Any advice on how to fix this. Regards Kelly.
I'm in Western Australia all your contact numbers I ring are not working I want to ask a question and place an order my number 0421191518 thanks
Hi Tommy,
Thank you for taking your time in reaching out. ...
Read more I have escalated this onto our sales team and a team member will be in contact with you shortly. If you require further assistance, please let us know and we will be happy to assist you. Kind regards, Wendy
Order #ST472560 can you tell abt this order dated on29/06/2020.
When I can expect..??????
I can't wait anmore it's point less.Please organize my refund please..
regards
Ruwan
I ordered the daytona 426 pc tool set with the 7 drawer cart.....when can i expect this item...i did some research on your business...i must say there was a lot of negative feed back on your status...i sincerely hope this wasnt a scam...im looking forward to your product ...i think it is good...but i wont tolerate being scammed...hope to hear from you regarding this matter...i have print out of money being taken from my account from your company...so please respond? thanks
Why not simply ask them directly rather than ask this Review site?
Did you receive this product.??
Home generators for electricity.
Maybe 10 kva
i had bought a CPI laser measure, how can i change the measuring unit?
i orderd on line still have not got email
Keep your records of the order, there should be some sort of trail on your browser history. Open up those histories and if possible take screen shots of them or save them, even write down the details ...
Read moreof the order, ie: what was ordered, the time and date the order was placed and payment methods. Ring head office, ask for accounts and start the process of your inquiry. Give them the details of your purchase.
Why don’t you reply to customer emails? I’m a business and I reply to my customers, especially ones who have paid upfront for something.
Seeing as they habitually lie through their teeth when you call them, I strongly suspect they never respond to emails as it's a record that could possibly be used against them when you inevitably have...
Read more to go through official channels to get any sort of satisfaction?
Hi there, I placed order in store pick up one month ago but didn't receive any notification for picking up. Order no ST304551. Could you please track it?
Why is Sydney tools customer service so poor, they are misleading claiming to have sent items purchased at a particular time when its blatantly obvious they have not. It should not take just on 2weeks to receive your in stock item, that's appalling, what's more who wants to be told it has been sent more than once when clearly it has not, and why does it take a phone call 5 days post purchase to remind you to send the item in the first place. It's pathetic! I buy on the net regularly 3 days from Sydney if it's sent promptly not 11 or 12.
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