TAXIBOX Questions & Answers

Hi Kash,

We can certainly help with arranging a direct move of your TAXIBOX from one property to another - trust that we've got a solution for every need!

We'd love to run through the finer details with you if you could reach out to our team on 1300 87 60 87, or you can visit our website at https://www.taxibox.com.au/booking/ for a customized quote.

Kind Regards,
TAXIBOX Team.

Hi L Roch,

Sounds like you have some fun renovating coming up! Great news is that the choice is yours! You can have your TAXIBOX packed and returned to our facility OR, if you’d like to keep your TAXIBOX on site, we’ve recently introduced our brand-spanking-new on-site steel TAXIBOX that is designed to stay at your place ‘till the job is done. The benefit of the on-site TAXIBOX is that you can have your TAXIBOX right outside your front door which clearly means that you can wake up at the crack of dawn and give it a bit of TLC if you feel the need! Alternatively, you can store your TAXIBOX at our facility. Either way, the choice is yours.

For further info, please call our TAXIBOX team members on 1300 87-60-87 or if you’d like an instant quote or ready to book check out www.taxibox.com.au/booking.

Kind Regards,
TAXIBOX Team

Hi Caz,

Excellent question. We're only on the Eastern Seaboard (for now), so wouldn't be able to get out to Perth. Apologies if our illustrations led you up the garden path!

Best of luck with your relocation, we hope you enjoy WA!

Kind regards,
TAXIBOX Team

Hi Nicola,

Excellent question! Our trucks leave Melbourne on a weekly basis, so the number of days it takes can vary depending on the day you book us in. What might be best is if we start with the day you would need your items to arrive at your door in Brisbane and we can work back from there.

If you could give us a call on 1300 87-60-87 or email [email protected] with the day you need things to arrive by, we can then work from there.

Kind regards,
TAXIBOX Team

Hello,

Precisely what Carmel said (thanks Carmel!) - you simply head to taxibox.com.au/access/ to request access, at least 24 hours beforehand. If you did need longer than 2 hours, that's fine too, provided it's still within our opening hours.

The best part? It's completely free to access your TAXIBOX!

Kind regards,
TAXIBOX Team

Hi Jo-Ann,
Fantastic question - the cost of storage for one TAXIBOX can depend on how long you intend to store for and where we'll be delivering out to. For an instant quote, head to www.taxibox.com.au/booking/ and you can see precisely how much your TAXIBOX would cost.
Kind regards,
TAXIBOX Team

Hi Peterlyn,

Firstly, big shout out to Sophie for helping – she’s right on the money with her reply. Thanks Sophie!

Each TAXIBOX can fit a room to a room and a half’s worth of belongings, so if your remaining items can fit into one room, one TAXIBOX should be fine.

A week’s notice shouldn’t be an issue – we’ll always try our hardest to make your preferred dates work.

Kind regards,
TAXIBOX Team

Chris, you hero! We love when TAXIBOXERS help other TAXIBOXERS. Much appreciated!

Liza, we may be coming in too late for this one, based on your cracking review (thanks a million!) but we’ve this handy tool which might help - https://www.taxibox.com.au/faq/storage-calculator/

We had a play ourselves and it looks like two TAXIBOXES might have been what you needed. Chris also gets bonus points for his dimension estimation, as each TAXIBOX is 2.4m long, 1.5m wide and 2.2m high externally or 2.32m long, 1.46m wide and 1.98m high internally.

Kind regards,
TAXIBOX Team

Hi Rach,
Excellent question!
The boring answer: They can typically fit between a room to a room and half's worth of belongings.
The fun answer: Try it for yourself! Use our fancy, new Storage Calculator and see precisely how much storage you need - www.taxibox.com.au/faq/storage-calculator/

We can deliver to Mornington 6 days a week (Monday - Saturday), but we only have some many slots on so many trucks. If you're looking to get things going ASAP, we'd recommend giving us a call on 1300 87-60-87 so that we can reserve a spot for you.

Kind regards,
TAXIBOX Team

Hi Emma,
Our forklifts are usually pretty good at handling a sloped driveway, but if you’re concerned it’s a good idea to take a few photos and email through to [email protected]. You could also give us a buzz on 1300 87-60-87 and we’ll check out the property on Google Street View.
Hope that helps, let us know if you have any other questions.

Kind regards,
TAXIBOX Team

Hi Kidon,
Thanks so much for reaching out. Perth is a little beyond our remit at the moment, as we operate purely within Melbourne, Sydney and Brisbane. As we continue to grow, Perth may become a possibility, but we imagine you're probably looking for something a little more immediate.

Jax - Thanks for responding as well, we really appreciate you helping out.

Kind regards,
TAXIBOX Team

Hi Julie,
We can offer this service.
For 1 TAXIBOX this would involve $129 for the TAXIBOX for the month. The first delivery out to Balmain will be free of charge, The delivery to Lilyfield will then be $99 and then there would be a final delivery fee of an additional $99 to get the TAXIBOX delivered back to Balmain from Lilyfield.
We currently have very limited spots available before christmas, please call us on 1300 87-60-87 and we can book you in for the closest available date.
Thanks!

Hi Chel,

Thanks for your enquiry.

We generally ask for at least 14 days notice for interstate deliveries, although we're normally pretty good at bringing these timeframes a bit earlier if need be! Please let us know if we can clarify further. If you'd like to proceed with a quote/booking, please visit our booking page at www.taxibox.com.au/booking or call 1300 87-60-87.

Kind regards,

TAXIBOX Team.

Hi BIllyzane,

Our unique delivery method means that as long as the access to your property meets some really basic requirements we should be able to place your TAXIBOX in the perfect spot for you! If access to your property is an issue, we also have the ability to deliver TAXIBOXES into on-street parking and options available for apartment buildings and those tricky inner suburbs! You can check out the full details on our website at https://www.taxibox.com.au/delivery/.

Hope this helps!

Kind regards,

TAXIBOX Team.

Hi Sandra,

Some great questions you’ve raised! *rubbing hands together*, let’s give it a go.

1. The TAXIBOXES are made from a breathable wood composite that allows the contents inside to breath while safely indoors at our facility and avoids mould and mildew.
2. They certainly are! TAXIBOXES are delivered with a weatherproof cover which protects them from the elements, including rain. In fact, we have some TAXIBOXES that are left on-site for many months at a time.
3. If delivered into a private space (driveway, garage, front yard etc), you can have as long as you like to load your TAXIBOX! Under some circumstances (ie deliveries on the street or tricky inner city locations) there may be restrictions on times – see www.taxibox.com.au/delivery for further info.
4. 6+ month discounts are automatically applied whether a prepayment takes place or not. These discounts apply to waiving or reducing the final re-delivery fees. If storing for 12+ months and prepaying, we can look to apply even more discounts to the monthly storage rates.
5. You most certainly can access your TAXIBOX at our facility once in storage. This is free of charge. All that’s required for access is to provide us with at least 24 hours notice.
6. Each TAXIBOX can hold up to 1000kg of weight. This is normally far in excess of what most household items would weigh.
7. The vast majority of household items can be stored in a TAXIBOX. For a list of prohibited items, please see question 18 on our FAQ page at www.taxibox.com.au/faq.
8. You can provide your own lock, although most customers simply purchase our TAXIBOX locks at a cost of $10.90. This is completely optional.
9. Delivery of your TAXIBOX is free.
10. For mobile self-storage, there is no pick-up fee. If storing your TAXIBOX at your place, a pick-up fee may apply depending on the length of storage. See www.taxibox.com.au/booking for an instant quote.
11. Re-delivery fees at the end of the storage term are dependent on the suburb we are re-delivering to and the length of storage. See www.taxibox.com.au/booking for an instant quote where you can experiment with different suburbs and time frames.

Hope the above helps! Feel free to call us on 1300 87-60-87 to find out more or you can also respond here. Finally – you can also view our FAQ page which has plenty of information – www.taxibox.com.au/faq.

Kind regards,

TAXIBOX Team

Hi Cindy,

Thanks very much for your question! There are a few factors that can influence your pricing with TAXIBOX such as whether you're moving home or storing, the number of TAXIBOXES you require, and the travel locations. It can be tricky to give you the lowest possible price without this basic info.

That being said, we like to be really upfront and transparent about our pricing so please feel free to visit www.taxibox.com.au/booking for an instant online quote, tailored to your needs, or give us a call on 1300 87-60-67!

Wow - we're terribly sorry for the delay in answering this! We've only recently seen these reviews on ieatwords.com.au and only came across this question now. I trust it's been sorted by now? If not, can you please give us a call on 1300 87-60-87, asking to speak with Kate? Please mention this website when calling. Kind regards - TAXIBOX Team.