Our phone and internet was out from January 26th, eventually fixed 14th March. This took many many frustrating phone calls. Despite promise to have bill credited this has no happened

So on the current covid19 crisis Telstra have NO support for people who are struggling with their bills, they say they offer help but dont, already today I have received 3 phone calls regarding an over due bill which I have explained to them I will sort it when some form of money arrives into my account.

No NBN. 11 hours on the phone and one technician later he told us we were over our monthly quota. We’re understanding with what’s happening but where’s the communication Telstra?

Now for one mount and three day i calling telstra every 24 hours to give me back our landline phone number. All consultant admit that nothing wrong with my request and say issue reported to responsible department and be done in 24 hours. That is why every 24 hours for more than a month I call to remind them but still no hope. I only blame managers and top management that created a system that not working. Subsystems not related to the whole system and... Nothing is on its place or interested do something.

You would think a telecommunications provider would be able to offer a call back service when they have 'long waiting periods due to usual demand' which seems to be most of the time. They directed me to their website to resolve an issue using online chat. When I got to the online chat facility they advised it was not available.

Pre ordered Samsung S20+. Wasn’t delivered to the Telstra shop due to an incorrect manual address entry. Mistakes happen. BUT - I have had to chase around to get my order and after nearly 2 weeks it is back at their warehouse waiting to be ‘actioned’. It’s been there 4 days and still nothing. If. It wasn’t for the Samsung pre order offer now expired, I would cancel my service and try another telco.

I chose Telstra for a business account because I wrongly thought they had greater control over the infrastructure (ADSL)
I have HUGE regrets, its been an absolute nightmare. I've never hated a service so much.
Dealing with customer service is a major PAIN
They are rude and arrogant

I was thinking of switching my mobile to Telstra but there is NO WAY I am doing that now

I have a 91 year old mother who lives by herself in a regional area and her home line is out or down every three months or so......including now. I’ve checked on Telstra incident map and it says that there isn’t a problem. I’m now trying navigate their help service system and waited 27 minutes on hold before hanging up and trying their ‘priority/ urgent’ number but guess where ended up?.....back at the general waiting que that now states that the wait is in excess of 20 minutes.
They are hopeless and then advertise telling the ‘great unwashed’ how good they are but then treat us with contempt or like sheep.
I can’t wait to put this to A Current Affair....and thank goodness no one else in our extended family has to use this mob
PJ

Very unhappy with Telstra at the moment. They give terrible service, terrible customer service, long wait times and they don't care. What more can I say? Stay away and avoid if possible.

Once again phoned customer service because the nbn was too slow
The morons did a speed test and found that there were problems with our line
Made an appointment for the next day for someone to come and investigate and hopefully fix the problem
The window they gave me was between 1pm and 6pm
Waited and waited and surprise surprise no one arrived
No phone call no nothing
You are pathetic Telstra and can’t understand how you are still in business

After years of Telstra land line I call 4 times to disconnect it. 3 call backs dont occur, then I get a very helpful call centre operator who says they will arrange to disconnect. I am currently at 55 minutes on the phone and it still hasnt been actioned. This company is an absolute disgrace, the staff keep apologising that the system is running slow. They will take your money and connect you, but wait all week to get someone to answer in their call centre and over an hour to disconnect and still waiting.

was a customer for over 5 years. they refused to upgrade or repair the copper, and calling customer support was a nightmare. people reading from a script who clearly had no idea about telephone technology issues, and they didn't seem to care if you have a problem or if it gets resolved!

will never be a customer with them ever again, and I tell everyone to avoid telstra if at all possible.

Telstra patches bits of its old cabling as it breaks, but only some time after you call. These outages are no good for business or recording TV. And no refund.

When you have a complaint for bad service, errors etc.etc. their overseas call centre never resolve the problem they pass you and keep on passing you to all of their friends and NEVER resolve anything time to get rid of them . Choose wisely but never any provider such as Telstra who will rip you off on service and does not fix anything.