Mattresses Buying Guide
Our buying guide will explain which type of mattress would suit you most, how much you can expect to pay for one, and which features are worth looking out for.
Rose WSydney, NSW
Reviews don’t lie- worst bad pain, got worse over time
We thought this was the best mattress ever when we bought it 6 or so years ago. Over time it has continued to soften and provide less and less support. The past six months my husband and I have been waking with terrible lower back pain and only in the last couple of months put it down to our Tempur mattress. Reading the reviews here confirm how bad these mattresses get over time. All the customers with good reviews only bought theirs in late 2017 or 2018. Good luck in a year or two!!
Purchased in December 2021 at Domayne.
1 comment
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An expensive mistake
Have been waking up with acute lower back pain since sleeping on this mattress. Mattress has become very soft and unsupportive and it’s been difficult to get a good nights sleep. I’m spending $ on continued chiro and physio treatments. I am trying a mattress topper to see if that helps. I’m not surprised mattress has been discontinued. I’m bitterly disappointed with this expensive purchase.
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Chloe
- 2 reviews
- 1 like
Very Comfortable! Worth the price tag.
My husband and I did a lot of research before buying our tempur mattress. At first it was firm, but after time we were waking up with extremely sore bodies!! I thought we had wasted our money and contacted the sales rep to complain. She put me in contact with the Tempur team who explained about the 'cells ' amd that we needed to persist with the mattress. Boy was she right after about 4 months we didn't have any problems, and sleeping is extremely comfortable! Never wake up achey painy. I am so happy with this mattress and encourage everyone to persist.
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Find out how Tempur Cloud 25 compares to other Mattresses
Know better, choose better.
Ineke48South East Queensland, QLD
- 24 reviews
- 17 likes
Tempur Cloud 25 King Single Mattress - very uncomfortable
The Tempur Cloud 25 is an absolutely awful mattress. I bought it only 10 days ago and nobody mentioned this mattress had been discontinued. It is very uncomfortable. I can only sleep soundly when I take a sleeping tablet. If you lie on the mattress it initially feels soft and then you sink into it. However, once you have sunk into the mattress you start to feel all sorts of bumps, ridges and creases created by the mattress protector, your sheet, your pjs or nighty.
I contacted Tempur who wrote "Tempur is what we call an open cell stru...Read more
ctured product which means when you first receive the mattress, the cells will be closed and with time and use the cells start to open and make the mattress feel more like the one you would have tried in the retail store. I recommend to take the mattress off the base and walk over it and that will help speed the process of the cells opening". I must say that helped a bit. How often do I have to do that??? With regard to the bumps, ridges and creases they recommended: "pulling your sheets tight under your mattress and this will help them to stop moving a little bit". " Tempur also thinks I should have noticed what the mattress felt like in the store saying "The mattress after all this treatment should feel like the one you would have tried in the retail store" but that mattress did not have a mattress protector or sheet on it so in no way could I have imagined that it would end up sleeping on creases, ridges and other bumps despite pulling it as tight as I can. Once you sink through the initial soft part of the mattress, the mattress becomes quite firm. It is horrible that such an expensive mattress is so uncomfortable. I would not recommend anyone to buy this mattress if they are still selling it. I am very unhappy with this mattress. It is no surprise they have discontinued it.3 comments
Lewis C.Tempur
Hi, Ms Hartman.
I've familiarised myself with your correspondence with Customer Service and the discussions you've had regarding your experience with your TEMPUR product. ... Read more
Unfortunately, I can't really provide much more of a solution than customer service has already given you. You mention that you purchased the mattress only 10 days ago (at the time of submitting your first review), due to TEMPUR having such a huge improvement in support & comfort from what the vast majority of what our customers have slept on previously, we recommend that our new customers sleep on their mattress for at least 6-8 weeks in order to get used to the improved feeling and support from their TEMPUR mattress. This learning curve may seem counterintuitive, however, once this has occurred the vast majority of customers never want to sleep on any other mattress. TEMPUR provides support and comfort regardless of how you choose to sleep, hence, "all you feel is weightless." If your discomfort is still the case after this period, I can nearly guarantee you are sleeping on the wrong TEMPUR mattress. At best guess and with limited knowledge of the situation, in your personal scenario, I would guess that the Cloud mattress is too soft for you, this being due to the way you describe how you feel on the mattress. In regards to how your mattress protector is providing discomfort, the best advice I can give is what customer service has suggested, which is to pull the sheet tight on your mattress. Further, for all intents and purposes, this is not the fault of the mattress, more the fault of the specific protector on your mattress. You previously mentioned to customer service that you suffer from insomnia, this may also play a part in your difficulties with falling asleep. Customer service is also correct in that, TEMPUR is an open cell structure and kneeling on the mattress will make it feel more like the one you tried in the retail store. You'll only have to do this once. When the cells have been opened up they don't close again. As mentioned in an email with CS, you said this made the mattress feel better. In terms of the best course of action, I would recommend going into the store of purchase and submitting a customer service claim. As mentioned by customer service, we can't replace the mattress for you unless there is a manufacturing fault in the mattress, however, our award winning customer service team will work to get the best result for you, and if there is a warranty claim available, we are more than happy to replace the mattress for you. We have strong faith in our product with our 10-year full replacement guarantee, whereby we will replace the mattress no questions asked if the mattress dips by any more than 2cm during this 10-year period, as many other industry exceeding standards covered under our warranty. In regards to the discontinuation of the Cloud range, this is not the case, we still offer the Cloud range to all retail stores, the only difference in the TEMPUR range is a change of design and the look of the mattress itself. I'm looking to get in touch with my contact from ieatwords and some point today to discuss why this has occurred for you. I'm also unsure where you found the page which outlines the Cloud mattress as a 'soft and firm' mattress, this is not the case. The cloud collection is the softest mattress collection we offer. If you could, please send a link to the relevant page from the au.tempur.com website to [email protected], if this is the case, as if so it needs to be altered. Apologies I couldn't provide any additional information. At the very least I hope this clarifies some issues you may have had. - LewisDear Lewis
Thank you for your lengthy response. Sorry I only just saw your email as I have not written many reviews after this one. You mentioned in one of your emails that the Tempur mattress, that... Read more
As stated above I have had the Tempur Cloud mattress for 2 years now. I still think it is an absolutely horrible mattress. It is just like coconut oil. It gets hard in winter and very soft in summe... Read more
r. It is absolutely detrimental for my insomnia. Last week my daughter sat on my mattress. I told her she could not to sit on it. She said "what an awful mattress. How can you sleep on it?" It totally squashes on one side if you sit on it. In summer my sheets bunch up in the middle because it dips soo much in the middle. I am 65 kilos so not a heavy weight spread over 175 cm height. I hate to think how deep it dips if you are a heavy weight. I would definitely never waste my money buying a Tempur mattress. The advice I received in the shop was non-existent.Similar opinion? Write a review on ieatwords.com.au!
$4000 down the drain
Any reviews that say this mattress is good is probably working for tempur.
I think when you're trying out all of the mattresses in the shop these stands out but once you get one home it's nightmares every night, I dread going to bed, every morning my muscles feel soarer and soarer, once you buy it you can't go back no refund.
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MickiSouth East Queensland, QLD
- 8 reviews
Cloud 9
This mattress would have to be the most comfortable mattress ever, it literally cradles you whilst you sleep. It doesn't matter what weigh ratio you or you partner are, you can be lighter and he heavier and you would not feel any movement if they were turning over in the bed. Durability plus.
Purchased in January 2021 for A$2,395.00.
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MaryBrisbane
- 5 reviews
- 10 likes
- Cloud 25
- Verified purchase
Warning: do not buy a tempur mattress!! Read this for an honest review.
I purchased the Tempur Cloud King mattress from Domayne in Fortitude Valley, QLD. We looked at a number of different mattresses and thought that the Tempur being as expensive as it was with Nasa space technology etc, it MUST be worth its weight in gold. How wrong were we! We received the mattress in December 2016 and the first night sleeping on the mattress, we were surprised at how hot and uncomfortable it was. My partner and I could not stop overheating and kept writhing around trying to find relief. The mattress itself was so uncomfortable a...Read more
nd we both woke up with sore shoulders and backs. At this stage, we were quite worried, but thought we would give our bodies some time to get accustomed to the new mattress. So on we went, sleeping on it for about 6 weeks and still feeling hot and uncomfortable, waking up with sore backs and shoulders. I decided to give Tempur a call to see if they were able to assist us. When I called up, the operator advised that it takes months to get accustomed to the mattress and that we ought to stomp all over the mattress to 'open up the cells'. They also said that the overheating was the mattress' way of providing 'blood circulation' benefits. I was dismayed at this. For $5,000 you wouldn't expect to have to stomp all over the mattress and overheat. One of the contributors of a good night's sleep is for it to be cool not hot!! Another couple of weeks passed and I contacted Tempur again, and this time, the operator basically said there was nothing they could do for us and we were stuck with it. For such an expensive product, Tempur do not offer any satisfaction guarantees. This should have been a warning sign! A company that does not back it's product or provide any assistance to the customer post purchase should raise alarm bells. We are now basically stuck with a lemon and there's no recourse. I now sleep in our guest bedroom where we have a pocket spring mattress. Please, if you're considering purchasing a Tempur mattress, just don't. You will regret it!! Such a waste of money and Tempur are the WORST company to deal with.Similar opinion? Write a review on ieatwords.com.au!
Don't buy GIMMICK!!! We bought another one at a fraction of the cost
When we got it at first we loved it but after 3-4 weeks the mattress is just too soft. We kept sinking in to Oran's it just wasn't practical. I wouldn't purchase this again, we were having the 60 night trial so we were able to return it free of charge minus delivery which was fab. But would not recommend. We bought a better mattress at a fraction of the cost. Not sure why these are so expensive because after 4 weeks I started to get backache's and pains.
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leafrustNorthern Region, NSW
- 14 reviews
- 2 likes
Best bed we have had
My husband and I have had terrible luck with purchasing mattresses having spend around $7000 on 3 different innerspring beds that we haven't ended up liking. In the end I chose the tempur cloud on a bit of a whim and it has been the best mattress we have ever had. It is one of the softer of the tempur mattresses and in summer I sometimes find it a little too soft but in the cooler months it is just wonderful. My husband loves it any season. He is 40 kg heavier than I am so it is wonderful to have a mattress that limits partner disturbance and I finally feel like I am not sleep up a hill.
If you don't like soft mattresses, I would suggest something else in the Tempur lineup but would definitely recommend the product.
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Find out how Tempur Cloud 25 compares to other Mattresses
Know better, choose better.
Amazing
This mattress was so uncomfortable at first but within a week or so I got used to it. Now it is the best purchase I have ever made. Persist with it and it will work wonders! It is unlike anything I've had before so my muscles had to adjust and now I sleep amazing!
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ednaSydney Surrounds, NSW
- 5 reviews
Wrecked my back
I purchased this mattress as it was one of their new releases. Within few years I have wrecked my back and have just baught a firm mattress. This may be suitable for side sleepers as the shoulders are not pressed. But provides no support. My advise stay away.
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NicoleAustralia
- 4 reviews
- 3 likes
Best purchase!
My husband and I had our eyes on this mattress for months. Ended up ordering it when it was 30% off RRP. A few days after ordering I decided to read the reviews on here- which scared me! A lot of negative reviews didn't give me positive hope that we'd made to correct decision. However we couldn't be happier with our purchase. We love our mattress. We turn it (head/toe) every 6-8 weeks as per instructed by the HN salesmen. The mattress wasn't hard to start with like people have complained about. I think people just like to complain and a majority of the time those who leave a review are doing just that. We highly recommend this mattress! We think it's worth its weight in gold!
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Best decision I've made with a purchase.
I had pain from whiplash and a shoulder injury for over 3 years. Wish I'd bought this mattress sooner. I don't have to take pain killers before sleep and I don't have to get up in the night for more. It is worth every last penny! Cannot sleep without it. If you have any sort of pressure pain on your body, don't hesitate. Buy it!!!
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Kampua
- 12 reviews
- 16 likes
- Cloud 25
- Verified purchase
Do not buy, it is a disaster
I never have back pain before, after sleeping on it for 1 night I have back pain. This is an expensive mistake at $3899, what a disaster. Way too soft. Felt good in the store because only a short time but does not work for real sleep.
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Questions & Answers
Sorry, there are no questions about Tempur Cloud 25 but you can read 18 questions about Tempur Cloud Collection.
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Lewis C.Tempur
Hi, Rose.
I'm sorry your experience with TEMPUR hasn't been what you expected.... Read more
In this case, please contact our customer service team, if you haven't already, as they are the best people to discuss your mattress with. You can reach them on 1300 306 062 or via [email protected]. Please let me know if you have any further questions. - LC