Tempur Cloud Collection Questions & Answers

Hi I don't actually know the answer. However the flex allowance they talk about is about 50% less than a traditional mattress. We have had our bed for about 3 months and its like medicine. We go to bed broken and wake up like brand new. Both my wife and I look forward to going to bed. Amazing to say the least. Its super expensive but we think its the best investment we have ever made.

Cancel!! Get your money back! Get a sleeping duck mattress which has full money back guarantee and 100 nights to trial your mattress. Tempur is a waste of money.

Thanks Kelly, unfortunately it arrives on Wednesday, I am concerned but I have spoken to their hierarchy in Melbourne and hopefully I am going to be happy with the product it is very costly if it doesn't suit. I have pain in pressure points and a side sleeper and needed to change and whilst the shop encourages you to try for 5 minutes it will never be enough.

Hi, I hear you. I was in the same predicament. I have neck pain all the time (radiculopathy). I persuaded my self to buy the whole setup. After $7,000 I realised I am genuinely not very satisfied with my purchase. I mean yes it feels luxurious and comfortable but support wise it’s just not there unless you are using the lift options on the bed via the remote to help you get out. I purchased mine from Domayne at Melbourne Central. I am not a heavy person and fall within the healthy range of my BMI.

After two years I noticed the mattress has a dip. I called the customer service and was advised it has to be a 2 cm for them to replace it as per their t&c’s.

The massage option is not a real massage option but rather a vibrating effect . Honestly all in all I would not purchase another Tempur mattress again. I would rather get a premium quality mattress with a nice pillow top. I say this because my brother and I got our mattress at the same time and mind you he is beyond the healthy BMI range and his mattress is still in shape and yet soft.

A cheat way I found that works is using a super plush pillow topper on a good quality mattress and boom you have a super premium mattress.

I also got the cloud deluxe version.

We bought a Tempur Nova Elite Cloud Soft King mattress from Harvey Norman because we had tried a memory foam topper on our old mattress & loved the feel but didn't like the fact it kept moving. I have two prolapsed discs in my neck & issues with my shoulders but a side sleeper & find the new mattress brilliant with my memory foam shaped pillow as well. I just wished we'd bought a deeper one (ours is only 25cms) as it is difficult to buy sheets for it.

thank you

Don't is the mattresses from hell

If you go to the Tempur website https://au.tempur.com/mattresses/cloud-collection/, click on any of the mattresses and navigate to the description of the product, it tells you how thick the Tempur support and comfort layers are. My guess is the thicker the layers the softer the mattress. Maybe. You wont find the cloud 21 there because its discontinued but the comfort layer is 6 cm and the support layer is 5 cm. The price goes up for thicker layers as well.

I believe there are some sort of 'cooling' gels that some manufacturers offer, which could be used on top like a mattress protector. I don't know if Tempur offer these.. I've also heard reports that bamboo/cotton sheets are 'cooler' feeling than other synthetic materials.

I believe there are some sort of 'cooling' gels that some manufacturers offer, which could be used on top like a mattress protector. I don't know if Tempur offer these.. I've also heard reports that bamboo/cotton sheets are 'cooler' feeling than other synthetic materials.

Our experience has been that the mattress is now too soft to sleep comfortably on back on side as we sink too far into the mattress without it providing adequate support. We often now wake up with back pain and are looking to replace mattress when we can afford to. Please also be aware that these kind of mattresses do generate a lot of heat. If you live in a hot area (as we do Perth, WA) I would not recommend it.

I am sorry I cannot answer that as I don't have a Tempur base. Ask if you can trial their mattress. I also have a Cloud mattress and it only now(after approx 2 months) feels comfortable. My mattress was very uncomfortable in the beginning

Hi, First of all I should say do not trust the seller specially if it is H.N. as they will do their best to sell the product. It is what they payed for. They will ask you what kind of base do you have and will reply yes that is fine. because if they say no you need to change your base and spend more money you may change your mind and they will loose the deal. As simple as that. I used my Tempur mattress on my slate base bed. My mattress failed after 4-5 months and Tempur company sent someone to have a look at it. He said your base is fine. As he was from Tempur mattress I can trust what he said. So yes you should be able to use your slat base bed. But be aware that this mattress is heavy so you may need to add extra support for the slats if they are not strong enough :-)
My last suggestion: As my mattress failed after a short time and even the replacement failed I suggest to leave this mattress in the store and try something else. I can`t suggest any specific type of mattress as it is related to your preference. I bought a firm spring mattress from a local factory for 30% of the Tempur price and I feel better now.

I have an adjustable base for my Tempur 27 cm cloud (very soft mattress). I know that Tempur mattresses need to sit on a flat surface therefore I would have a chat to sellers of Tempur and ask them the question. Just had a thought, I think that the Tempur will definitely have to sit on a well supported flat surface as any ridges or gaps between slats may damage the underside of the mattress. You do have to rotate your mattress about every 8 weeks I think as per Tempur advice and this is most important.

Hi Claudia,
Tempur is a unique patented material but is from the Visco-Elastic Memory Foam family. All foams are man made and all have chemical content, and you will find 99% of mattresses will have some type of foam in them.
Tempur has gone through strict protocol and testing to make sure these are not harmful. It does have a characteristic smell like that of a new pillow, couch, mattress and car for some examples. If you contact the team at head office in Melbourne and request the documents and certificates regarding this they can forward this by email to you.
The materials are made by Danfoam in Denmark which is where the mattresses are all imported from.
All Tempur mattresses have a high density foam base layer, a Tempur support layer and a Tempur comfort layer, but it depends on the model as to how much of each of these and the other layers that are added.
I can assure you that there is no scam - Tempur is the biggest global mattress brand (owning Sealy and Sealy Posturepedic worldwide whom work independently here in Australia), and adheres to international safety standards including our own.
Hope this provides some clarification.

I really don't know...I find that the Tempur mattress cradles you and it naturally keeps you warm so much so that I have never thought of getting an electric blanket. To get the answer for that, would be the people that sell Tempur.

We use an electric blanket because it get extremely cold here in winter. We only use it to warm the bed up, you would not need it on all night because the mattress seems to hold the warm from your body.

Yes, you can use an electric blanket with a Tempur mattress. However, a Tempur mattress is designed to reduce pressure points and promote blood flow throughout your body by using your body heat, so by heating the entire surface with an electric blanket these pressure relieving properties will no longer work as they should.
Make sure your electric blanket is no more than 5 years old.

Yes there is. The Balance is designed to provide you with ease of movement, eg. easier to get in and out of bed, and also roll over in bed.

Hi Em67
I cant speak to how the adjustable base will go as we have only had it a couple of months. We did have one of the original "Original" mattresses for 10 years and it had a slight dip in it but nothing that bothered our sleeping. The original is harder than the cloud if you prefer a firmer mattress....but oh so good :)

Thank you Queen Bee! We have purchased the Split King Breeze Air Firm on the adjustable base and will post back here when we decide how we like it. Trying to wrap my head around finding linen now :/

I have had the Cloud 22 for almost 4 years now and overall it is the best mattress i have had. There is no pressure when you sleep on your side however if you are a tummy sleeper sometimes you body may sink a little lower which curves the spine a bit more (depending on your weight). I was very worried about the heat issue as I run warm in general however I have not had a problem and am genuinely surprised at that.

I have a wool quilt and a blanket over for this Melbourne winter! If you do decide to purchase make sure you get the waterproof mattress protector thrown in for the price as you have to have one for warranty purposes. It comes with a zip around cover bu that is not a protector for spills etc.

You definitely have to flip & turn the mattress also even if they say you don't have to or not often as you will feel your side get a little softer but not sag. Also try get pillows and pillow protectors out of them as I'm sure they can do it they can just be tough about it.

Paying cash also brings down the price a lot. In hindsight I probably would have gotten a slightly firmer model just because it does give to your body so well that it can be a little too soft sometimes but that said I do like a soft mattress its just the material of it means I could have gotten away with a firmer model.

The number relates to the depth of the mattress

Hi, according to the Tempur website the Tempur Cloud 22 is still available.http://au.tempur.com/mattresses/cloud-collection/
I believe the number e.g. '22' relates to the thickness of the mattress. Hope this helps.

Hello, you will have to find out from Tempur, what retailer is selling this mattress. 21 is hight of the mattress in cm. 1520 is how wide is mattress and 2030 is the length of it. I hope it will help ☺️

I think it will, i love my bed my only nightmare is i cant get fitted sheets to fit unless i have them made at 109.99$

You should definitely know after one week, what a great offer!

1 week is not long enough. It takes 4-5 weeks to adjust to a new mattress. Beware, the mattress they are giving you will be second hand.

We sold our Tempur just 3 months after buying for a huge loss... my bad back got worse after sleeping on the tempur terrible!

I chose the same model and love mine! Helped relieve my neck/shoulder pain considerably. It only takes going on holiday or staying at a friend's or in the spare room ($5000 mattress in there!) and I remember why I love my bed so much!

Hope this reassures you, but definitely give it some time when you receive it - it took me 6 weeks to get used to it but now I wouldn't trade it for anything.

I put a woollen underlay blanket on top and it did reduce the heat. very happy now.

We were always told not to put any topper on the Tempur mattresses as it is your body heat that softens the mattress which allows you to sink in.

A topper will not reduce the heat - it is a layer designed to soften the mattress. This just ''cuddles'' you more and may actually make you feel warmer because you have more contact with your skin/body. I would suggest a good tencel/wicking technology mattress protector (thin as a sheet and waterproof) to help wick away sweat and heat and also prevent moisture entering the mattress.