Frowned upon for feeding our baby formula not breast milk. FYI not your business, your opinion isn't needed. If we wanted to know what you think we'd ask. There just may be sensative issues involved and we don't appreciate staff telling us how to raise our baby. The person was nice enough but please just mind your own business.

Over the counter and need to point out customer service needs adjusting, please tell staff not to slam the medication and rush customer out of store by asking is that all, I'm reluctant to return - young lady who served was nit interested in serving me - very rude

I put in a compounding script at terry white city centre plaza Rockhampton, when I went to collect it a couple of days later, only after paying for it, woman pharmacist pulls out 50 gram jar instead of 100 gram jar, as per the original script, she had split the script into two 50 gram scripts, without my knowledge, and so I was ripped off paying for 100 grams of product but only getting 50 grams, please avoid that pharmacy, I will never go to any terry white chemmart pharmacy ever again.

The only reason I went to Terry White last time is because it's near my home, bought a pack of amoxicillin (20 capsules) for $10.90 and waited and waited. I bought the same thing for $5.40 at the Chemist Warehouse a few weeks ago and they gave me a buzzer while I was waiting so I can still look around without being miss called. First time and will be the last time.

Went in to Cranebrook terry white to purchase a multi vitamin for my teenage son
The lady who helped me was so caring and knowledgeable
Will never go to anyone else for advice

June 11th 2018 Update: So helpful

Went into cranebrook terry white for advice on a supplement for my arthritis
The assistant knew so much and recommended a product from their Eagle range
It has brought me so much relief. Will definitely be going back for all my supplements
Very friendly and helpful indeed

I purchased Difflam from the terry white at kawana shopping world on the second of March. After purchasing them and taking two i noticed on the box they were made in 2015 and had already expired at the start of March 2018.
Disgusting. I will never shop there ever again.

I went in to buy vitamins and the lady who helped me was super friendly and helpful. Lots of good information provided and no pressure to buy.

My complaint is a little different. In the South Melbourne store as soon as you walk in a staff member attaches themselves to you & gives you the hard sell. Maybe I just want to browse without someone waffling on at me about crap I'm not interested in. Tired of it & won't be going back.

Asked for prices on 2 different Omron blood pressure monitors, I get 20% discount with Health Partners card. Quoted me $20 over Omron Australia retail price. Is this even legal?
.

Made significant price purchases yesterday only to be told their loyalty card program has been terminated and our accumulated points null and void. Replacement scheme has been launched. No notice - no points - no loyalty.

Every time I go to get medication, I leave the script, wait for 10minutes to only be told it's out of stock!! Surprise surprise!! They are Always out of stock!! Won't go there again just a waste of my time..
They are so overpriced too!!

My mum put her scripts in at your store in Cairns (next to Spotlight) and pharmacist on duty ([name removed]) had my scripts cancelled. One was for my 97 year old grandfather and one was for herself. Without any warning, consultation or explanation from my mother she called her doctor and had her script cancelled quite abruptly. We spend a lot of money with Terry White however now we will never step foot in one again. The service was humiliating and my mum was made to feel like a drug addict. She has arterial ulcers which prevent her from sleeping, her pain is severe.

Purchased my PBS listed medication and found that their surcharge has gone way up (even higher than other chemists I know) so I went back to enquire (within hours of purchase). I was met by the same arrogant staff who coldly said, you can't return any medication that has come out of their store. I won't be shopping here again, customer service is non-existent.

Customer service is horrible. Why have testers if you get won't let people test products? The staff personnel was hovering and was rude when I tried the tester for Natio. Won't be buying anything from there ever. Brands should refrain from associating or stocking with the likes of TW!!!
Will NEVER GO there again.

The workers were judging us because of our age as we were testing makeup at a younger age. We heard them talking asking people to watch us as we were testing makeup products on our hands.

We entered the store to ask for a witness if a signature, there were four staff members standing around chatting. Was met with a disdainful reception, told we would have to wait on cue for the pharmacist. I explained that it just had to be anyone over 18, we had been advised to go in there by the Post office staff. The staff were rude and unhelpful, we waited for 10min, ( with a new born) and then told that they couldn't help. I will NEVER use another Terry White pharmacy for anything at all. Unbelievable the level of poor customer service.

Bad customer service, staff wouldn't ring to get a CRN number. Then wouldn't price match, a heart medication. Bad on so many levels.