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Reviewer Photos & Videos
Denise O.Greater Melbourne (Outer), VIC
Great
Really happy with the service and how easy it all was. However, the awnings make lots of rattling noises in the wind, sounds like someone's knocking on the door and awaken us from our sleep. But they do help keep the heat and glare out perfectly.
1 comment
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IanGreater Melbourne (Inner), VIC
Good job completed before Xmas
Two screen doors fitted before Xmas which was the main request. A second visit to confirm measurements was not mentioned at first and there was some reservation about meeting the Xmas deadline but it was met with about 3 weeks to spare.
1 comment
Alina M.The Blind Factory
Thanks for the feedback Ian!
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ljanAU
- 2 reviews
Very professional.
Just had my blinds fitted and very happy with the results. From the start - they turned up on time and rang when approaching, which was a "breath of fresh air" after trying other companies to come out. One company even had the hid to say if it was just for 1 window "don't waste my time".
Shane who came out to quote was delightful, to the fitter, James - they were professional, friendly and easy to talk too. I highly recommend them. Thanks, Lisa
1 comment
Alina M.The Blind Factory
Hi Lisa, thanks for the feedback and choosing The Blind Factory!
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Never use Coles
- 2 reviews
Gave me a quote, took my deposit then refused to do the job.
These guys gave me a quote, took my large deposit then refused to do the job. That's very unprofessional. I won't deal with them again and suggest you don't either.
1 comment
Alina M.The Blind Factory
Hi Greg, your job was accepted but subject to the Installer doing a follow up check measure and site visit before we proceeded.
Upon the site inspection, the Installer felt the job was unsafe to fit. ... Read more
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Wayne.Greater Melbourne (Outer), VIC
Amazing service
Had a problem with a blind, called the showroom late on a Friday and they had a service technician out at 7pm that night.
Now thats service. Highly recommended
Thanks
Wayne.
1 comment
Alina M.The Blind Factory
Hi Wayne, thanks for the feedback.
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BronteSydney, NSW
Prompt and friendly service
Both Shane and James offered a professional and friendly service. They were informative, patient, prompt and professional. Very happy with the final product - could not fault the service - thank you!
1 comment
Alina M.The Blind Factory
Great, thanks Bronte, we appreciate you letting us know!
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Impressed with Product & Service
My first company contact with Sales Rep Mathew was terrific, (friendly & knowledgeable) as was his fast follow up to any queries I had prior to confirming my order. Later, after an initial installation hiccup, Chris & Josh both stepped in & provided one of the friendliest tradie visits I've experienced. Really appreciated the fast turnaround as well as their respectful manner. They both went beyond my expectations delivering outstanding service & made sure I was happy with every detail. I would highly recommend this company & the employees I've mentioned without hesitation. Thank you guys!
1 comment
Alina M.The Blind Factory
Hi Lou,
We appreciate you letting us know.
All the best,
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CaroVictoria
Fantastic All Round Service
Adrian sales rep fantastic to Robert 5+++++fitter (had a great laugh and a joke, he made me feel very comfortable whilst installing all of my blind) i had a few minor issues which were rectified ASAP.
Then Deb at the office great tks. All in all i cannot complain i love all of my blinds, should have done it years ago thank you so much The Blind Factory. I will recommended and use you again. Cheers Carolyn
1 comment
Alina M.The Blind Factory
Hi Carolyn - thank you for letting us know and providing your feedback.
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The reviewer stated that an incentive was offered for this review
BarbaraGreater Melbourne (Metropolitan), VIC
- 2 reviews
Very Happy Jan
Very reasonable prices. Prompt delivery. The installer was very polite and understanding when I needed to postpone the appointment and when I was late. Installation was perfect and quick. The blinds look great!
1 comment
Alina M.The Blind Factory
Thanks Barbara!
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Great Service and Products
Very impressed with the work by The Blind Factory. From the initial consult to the installation, everyone was very professional, fast and friendly. Great service and great products. Thanks to Sue and Josh for all your amazing work.
1 comment
Alina M.The Blind Factory
Hi Alec, that's great, thanks !
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KatherineGreater Melbourne (Outer), VIC
Great after sales service
Extremely happy with our blinds. But even happier with their after sales service. After having a minor problem with one blind (was taken down by painter and not replaced correctly) I received excellent service by Chris and Josh.
The problem was fixed in a timely manner and I could not be happier.
Would strongly recommend The Blind Factory.
1 comment
Alina M.The Blind Factory
Hi Katherine, thanks for letting us know !
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Perfect choice for a bay window.
I have a bay window and had some reservations on what would look best. With the excellent advice from the sales rep, I chose Honeycell blinds. They look amazing, are extremely easy to open and close and provide added insulation because of their structure. My experience with The Blind Factory was so easy. Their service, delivery and installation was excellent. I would highly recommend The Blind Factory to anyone looking for an excellent product at affordable prices.
1 comment
Alina M.The Blind Factory
Thank you Patricia
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RogerLGreater Melbourne (Inner), VIC
- 2 reviews
- Verified customer
Professional and Great Service
We have used The Blind Factory on several occasions and we have requested Andrew as our installer each time. The plantation shutters look great and are very durable. No window covering is too difficult for Andrew whether is curves, obstacles or something a bit different and the installation is always an easy process and on time. We are always very satisfied by the service and would recommend the Blind Factory to anyone wanting shutters.
1 comment
Alina M.The Blind Factory
Thanks Roger - we appreciate your feedback.
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WENDY CARLTONSydney, NSW
- 2 reviews
"One very happy Customer"
Yesterday I had shutters installed in my Granny Flat in the back yard.
I am writing to let you know how happy I am with the finished product - they look fantastic and operate well too!
I dealt with Shaun initially and then James measured and fitted them. Both gentlemen were polite and nothing was too much bother and both were great with communication.
I was originally recommended your company from a friend of mine, I then had shutters installed last year to my parents studio and now the second job you have just finished my granny flat.
I will be recommending your company to anyone else who enquires as to shutters / blinds etc.
Regards Wendy
1 comment
Alina M.The Blind Factory
Great Wendy! Thank you!
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PhillGreater Melbourne (Metropolitan), VIC
Great blinds and great service
We had a great experience with The Blind Factory from quotation to fitting. All staff were experienced and professional. The blinds were installed by Robert who did a great job and made a few minor changes at my request to ensure the cords were on the correct side etc. The blinds are great quality. We have already recommended them to friends and are thus uploading this review as well.
1 comment
Alina M.The Blind Factory
Hi Phill, thanks for recommending The Blind Factory - much appreciated.
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Happy customerSydney, NSW
Excellent service, quality & prices.
Extremely happy with our plantation shutters from the blind factory. Each person who came (from initial quote, final measurements & install) was efficient and friendly. The whole process was smooth and the shutters came exactly when I was told they would. I got several quotes and the price I paid is on par with the cheapest out there but the service & quality is not cheap. They look awesome & have given the whole place a lift. Thanks Rowan & Joe for your awesome work. I highly recommend this business.
1 comment
Alina M.The Blind Factory
Thank you Happy Customer - we really appreciate you choosing The Blind Factory!
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PeterMelbourne
- 5 reviews
Excellent Service, products, support, installation and communication...a reasonable price too
Many thanks for a brilliant installation today…(October, 2022 )..nothing short of 6 stars and excellent in EVERY respect....alas most reviews and feedback sites only permit 5 stars...the outcomes were way beyond a mere 5 stars.
Andrew was brilliant…not just an installer…way beyond that in skill, consideration, care and support…excellent…6 stars for Andrew.
Lee and Brooke have also been brilliant, highly professional, timely, supportive and very communicative, all the way through from the first visit to completion..so again:
6 stars for...Read more
1 comment
Alina M.The Blind Factory
Thank you Peter. We have a great team across our business that are really happy to work with our customers. Enjoy!
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JoanSydney, NSW
Best services ever!
There were three main reasons I chose The Blind Factory.
1. They brought a sample of the product to place on my window to give me an idea of what the blinds would look like. No-one else did that.
2. They quoted the best price.
3. The Blind Factory offered a lifetime guarantee, no matter what goes wrong with the blinds! No-one else offered more than five years!
Lastly, their installer was quick, methodical and did a fantastic job. Then he removed all boxes and rubbish and left the room in perfect condition.
Who could ask for anything more? Thank you to The Blind Factory!
1 comment
Alina M.The Blind Factory
Hi Joan - thank you for choosing to work with us!
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michaelGreater Melbourne (Outer), VIC
Top job done again.
From the quote to the finished product being fitted was excellent, Rob was very punctual and did a great job fitting the awnings.
We have used the blind factory before and didn't bother with other quotes as we know they are the best.
1 comment
Alina M.The Blind Factory
Hi Michael - we appreciate you choosing us - again!
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stress free
Installers Joshua and Robert were on time, courteous and did a great job installing awnings & venetians; and did not leave a mess behind. Most importantly my elderly mum was not stressed out. Very happy with the results.
1 comment
Alina M.The Blind Factory
Hi Frank, Thanks for your feedback - we are glad your mum is happy with your blinds!
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Questions & Answers
Shirley L.asked
do you sell day-night blinds
No answers
Fay M.asked
are vertical blinds suitable if you have a cat?
1 answer
Alina M.The Blind Factory
Hi Fay,
They could be but it really depends on how your cat treats the blinds! He/she may play with them - in that case, most types of window furnishings may suffer some form of damage. It would be best to keep the cat away !!
Johnasked
How do we go about getting a free onsite quote?
Thank you John
1 answer
Alina M.The Blind Factory
You can call us on 13 25 46 or enter your details on the website www.theblindfactory.com.au
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Alina M.The Blind Factory
Appreciate your comments and feedback, Thank you Denise.