The Iconic Questions & Answers

Hi Karen,

Thanks for getting in touch with us.

If you take a look at our site we do offer a wide range of brands and dresses in which you can search up the brands to confirm where they are based.

If there is a specific brand or dress that you after please feel free to reach out to our team and we'll be happy to help you with more information :)

- Lilian

Hi Jess,

Thanks for reaching out to us :)

I have taken a look into these for you and can see that they're apart of our WINTER2020 season, so whilst l cannot confirm an exact restocking date these should be back during that time. If you haven't done so already be sure to add them to your wishlist in case we do restock them earlier and you'll be in line for the update straight away.

Any other questions don't hesitate to reach back out.

- Lilian

Hi Sandra,

Thank you for reaching out!

We are so sorry to hear that you are yet to receive your order. So we can look into this and have this resolved for you as soon as possible, can you please respond back with your order number?

I hope to hear from you soon.

- Isabella

Hi Marija,

Thanks for reaching out.

At this stage, we are not provided with updates in regards to stock we will be getting in. However, we are getting new stock in all the time so I would recommend keeping an eye on our new arrivals section over the next month as this will be where they're listed.

We are sorry we don't have a more exact answer for you!

- Kay

Hi Tanya,

I have just taken a look and can see that this product is a part of our Winter20 range. This means that I cannot guarantee that we will be restocking again this season. I would recommend keeping an eye on our new arrivals section in case we decide to restock sooner!

- Lilian

Hi Prabin,

Thank you so much for getting in touch!

I can confirm that all of the items we stock online are 100% genuine and we source them from either the brand themselves or a reputable supplier.

I do hope that answers your question :)

- Lilian

Hi David,

Unfortunately, we are not provided with updates in regards to stock we will be getting in. However, we are getting new stock in seasonally all the time so there is a chance that we will be stocking this style! I would recommend keeping an eye on our new arrivals section over the next month as this will be where they're listed! We're sorry we aren't able to give you a more exact answer, however, hope that you can find them!

- Desi

Hi Brandon,

Sorry for not getting back to you sooner.

I have just taken a look and can see that the Air Max 97 in all white is apart of our Summer19 range. This means that I cannot guarantee that we will be restocking again this season. I would recommend keeping an eye on our new arrivals section over the next 3-4 weeks in case we decide to restock!

- Lilian

Hi Angela,

Thanks for reaching out :)

Unfortunately, we are not provided with updates in regards to stock we will be getting in. However, we are getting new stock in seasonally all the time so there is a chance that we will be stocking this style!

I would recommend keeping an eye on our new arrivals section over the next month as this will be where they're listed!

We're sorry we aren't able to give you a more exact answer, however, hope that you can find them!

- Maddie

Hi Angela,

Thanks for reaching out :)

Unfortunately, I haven't been able to locate this style online.

We are not provided with updates in regards to stock we will be getting in. However, we are getting new stock in seasonally all the time so there is a chance that we will be stocking this style!

I would recommend keeping an eye on our new arrivals section over the next month as this will be where they're listed!

We're sorry we aren't able to give you a more exact answer, however, hope that you can find them!

Maddie

Hi Gandalf,

Unfortunately, we are not provided with updates in regards to stock we will be getting in. However, we are getting new stock in seasonally all the time so there is a chance that we will be restocking this style! I would recommend keeping an eye on our new arrivals section over the next month as this will be where they're listed! We're sorry we aren't able to give you a more exact answer, however, hope that you can find them!

- Desi

Hi Jacklyn,

Unfortunately, the Lancelle BL 2 is not apart of our core range so they won't be restocked anytime soon. We recommend keeping an eye out on these as sizes are still available and may be restocked in the near future.

We're sorry we aren't able to give you a more exact answer and hope that you can find them.

- Lilian

Hi there,

I have just taken a look and can see that this product was a part of our Winter 19' Main Season range. As it is not as a core product, I cannot guarantee that we will be restocking again this season. The item has also been removed offline due to no stock available.

I would recommend keeping an eye on our new arrivals section over the next 3-4 weeks in case we decide to restock!

- Maddie

Hi Taylor,

Thank you for reaching out :)

I have just taken a look and can see that this product is part of our Seasonal Summer 19' range. This means that I cannot guarantee that we will be restocking again this season.

As this item is still available in other sizes on our website, you can receive a notification once your size comes back into stock.
To do this, click on 'Notify Me' next to the size you are after and click on 'Okay, Email me'.

The item will be added to your Wishlist and you will receive an email when it comes back into stock in the size you selected.

- Maddie

Hi there,

I've taken a look and can see the Air Force 1 '07 - Men's are apart of our core range which means we should get new stock in over the next month or so. Unfortunately, we don't have any specific time frames, simply that its an item we should get more of each season.

If you would like to receive a notification when your size becomes available again, simply:

* Log in to your ICONIC account on any platform
* Go to the product page of the item
* Click on the drop down size picker
* Click on 'Notify Me' next to the size you are after and click on 'Okay, Email me'

- Maddie

Hi Donna,

Thanks for reaching out!

I've taken a look and while we don't have the 1996 Retro Nuptse Jacket currently available, it's part of our core range which means we should get new stock in over the next month or so. Unfortunately, we don't have any specific time frames, simply that its an item we should get more of each season.

Hope this helps :)

- Maddie

Hi Matt,

Thanks for getting in touch!

Unfortunately, we are not provided with updates in regards to stock we will be getting in. However, we are getting new stock in seasonally all the time so there is a high chance that we will be stocking this style, perhaps within the next month or so! I recommend adding the size 36 to your wishlist so you are notified if it comes back.

In regards to returning the belt back for a refund/store credit, you will be refunded the amount paid on the single item after the discount had been applied, you can check what you paid for both bels in 'Your Orders' in your ICONIC account.

As the end of the sale is not listed online, I am unable to confirm when it will end, however, should there be a set end date of sale, it will always be advertised!

Please let me know if I can assist any further :)

- Maddie

Hi Lily,

Thank you for getting in touch!

Unfortunately, we are not provided with updates in regards to stock we will be getting in. However, we are getting new stock in seasonally all the time so there is a chance that we will be stocking this style as they have been quite popular.

I would recommend keeping an eye on our new arrivals section over the next month as this will be where they're listed!

We're sorry we aren't able to give you a more exact answer, however, hope that you can find them :)

- Maddie

Hi Cel,

Thank you so much for reaching out!

I will escalate this to the team now to look into and check the status of your return.
Keep an eye out on your emails as we will send you through a follow-up email shortly to update you on this.

Have a lovely day.

- Maddie

Hi Emma,

Thanks for reaching out- I've had a look into this for you and can see the Jordyn Pleated Dress is apart of our Seasonal Summer 19' range. As such, I can't confirm more sizes will be restocked, however, keep an eye on the new arrivals page as this is where they will appear if they come back!

I apologise I couldn't assist further, however, hope you can find it!

- Maddie

Hi Sophie,

Thank you for getting in touch and I apologise for the delay in our response.

I have just taken a look and can see that this product was a part of our Seasonal Summer 19' range. This means that I cannot guarantee that we will be restocking again this season and can just depend on the demand. I would recommend keeping an eye on our new arrivals section over the next 3-4 weeks in case we decide to restock!

We hope you have a lovely day.

- Maddie