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Reviews

(1,654)
(126)
(68)
(109)
(422)
  • Product Quality
    4.2 (350)
  • Return Claim MadeYes (151) · No (259)
  • Sizing True to size (234) · Slightly small (36) · Slightly large (28) · Very small (19) · Very large (9)
  • Product Appearance As advertised (87%) · Not as advertised (13%)
  • Shipping
    4.4 (325)

Reviewer Photos & Videos

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Jana Maria T.

Jana Maria T.Sydney, NSW

Best online shop ever

published

Easy to find everything I want from casual to glamour! Never had a problem with a single order and I’ve ordered A LOT! Customer service is always helpful when I want to change a slight detail with my order

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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1 comment
The Iconic
THE I.The Iconic

Customer Service

published

Easy to find the products I was after. Also, exceptional customer service and very satisfied with the quality of the products to date. Keep up the amazing work team. xx

Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
1 comment
The Iconic
THE I.The Iconic
Susan B.

Susan B.South East Queensland, QLD

Impressive

published

Beautiful product, exactly like the picture advertised, super comfortable and arrived within days of the initial transaction. I have no hesitation in recommending Iconic as a reputable supplier. Couldn't be happier with my purchase.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
1 comment
The Iconic
THE I.The Iconic

The reviewer stated that an incentive was offered for this review

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Surprise

SurpriseSydney, NSW

  • 6 reviews

additional shipping fee added during afterpay sales

published

I was wait the afterpay sale to buy a bellroy key holder for my partner as a gift. They've added a shipping fee during the sale, so there is no discount at all. very misleading and not honest.

Return Claim MadeNo
1 comment
The Iconic
THE I.The Iconic

No issues

published

I was a bit worried about buying from this website after reading all the reviews but I had no issues whatsoever and I’m super happy with my purchase. Ordered an item on Wednesday and it arrived Saturday. Estimated delivery date was the following Monday. 10/10

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
1 comment
The Iconic
THE I.The Iconic

Fantastic live chat assistance

published

I was having a bit of trouble with a gift card and missing out on a sale but the live chat feature fixed all my problems very quick!! Thank you so much. Look forward to my new shoes :)

Shipping
Return Claim MadeNo
1 comment
The Iconic
THE I.The Iconic
Dani H.

Dani H.Metropolitan Adelaide, SA

  • 6 reviews

Be careful they sent wrong products

published
Return Claim MadeNo
Product Appearance Not as advertised
1 comment
The Iconic
THE I.The Iconic

Very helpful.

published

The wallet is beautiful I love it. And the costumer service they are very helpful and easy to contact.the delivery very fast. I’m happy with my first purchased here thank you iconic

Shipping
Return Claim MadeNo
Sizing True to size
1 comment
The Iconic
THE I.The Iconic

The reviewer stated that an incentive was offered for this review

HAYDEN

HAYDENSCOTLAND ISLAND

Super easy

published

Impressive site, products and speed of delivery. Just 1 issue (with a return) since I have been using The Iconic & their cust service team resolved that iWithin 24 hours of it being reported. Highly Recommended

Product Quality
Shipping
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
See all answers
1 comment
The Iconic
THE I.The Iconic
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Great boots

published

Easy to navigate have used the site on numerous occasions customer service is wonderful
Great boots and comfortable as well...glad Hunter made boots to suit larger calves. Need morecolours available. Quality us fantastic

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
1 comment
The Iconic
THE I.The Iconic
marian

marianhill end

  • 2 reviews

Free delivery and easy returns. Noticed to that pricing was a lot cheaper than factory outlets.

published

Love the iconic shop so easy to use the website and returns
Easy to navigate the web site.
I had trouble lately getting the correct sizing, but no problems just return

Product Quality
Product Appearance As advertised
1 comment
The Iconic
THE I.The Iconic
Amberlie

Amberlie

  • 2 reviews

Received a dirty used item with fake tan on the label You need better quality control

published

Used item sent to me with fake tan on the label need to be resolved. I don’t think I will ever buy from you again. Very poor quality control there were other stains on them too!

Product Quality
Sizing True to size
Product Appearance As advertised
1 comment
The Iconic
THE I.The Iconic
Mar

MarMetropolitan Adelaide, SA

Absolutely Amazing

published

This has to be the best online store.
I had an incorrect order delivered and customer service was beyond amazing. Rina was my lady and she had it all sorted in an hour.
Super fast delivery and returns. Can not fault at all.
Will only shop from this site!! :)

Product Quality
Shipping
1 comment
The Iconic
THE I.The Iconic

Great customer service

published

Very impressed with their customer service Bought an item and the same day it went on sale. They were happy to refund me the 30% amount that was discounted. It was a very easy and was all actioned very quickly.

Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
1 comment
The Iconic
THE I.The Iconic

Will not order from The Iconic ever again.

published

I ordered a pair of shoes from The Iconic and paid an extra $12.95 for the shipping. I ordered a size 5 pair of flats and instead I got a size 7 on the left foot and size 8 on the right foot. I was disappointed when I saw this as they not only made one mistake by getting the size wrong but another mistake cause the picker couldn't get the same size for both of the shoes. Absolutely everything about this experience was so disappointing. Will not be purchasing anything from here ever again.

Shipping
Sizing Very large
Product Appearance Not as advertised
1 comment
The Iconic
THE I.The Iconic
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Fazee

FazeeSydney, NSW

  • 4 reviews

Great Team!

published

My recent purchase at THE ICONIC was great! I was surprised with the help given by the team when trying to purchase an item on their website. Miss REGENA was very helpful and with her knowledge and expertise, she was able to help me decide the size I needed. Furthermore, I thought that delivery wasn't until next week but I receive the parcel today (6/3/20). Thank you for all the help and restoring my faith with future online purchases. JOB WELL DONE!!

Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
1 comment
The Iconic
THE I.The Iconic
Kasi M.

Kasi M.Perth, WA

  • 2 reviews
  • Verified customer

can always count on quality

published

Great shipping and I always buy my shoes from here! True to size, free returns and friendly customer service. The Iconic is one shop that you can count on if you need something to wear but don't want to waste any time in and out of shops.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
1 comment
The Iconic
THE I.The Iconic
Ashleigh

AshleighSouth East Queensland, QLD

  • 2 reviews

Above and beyond

published

Besides the amazing collections of clothes they have, returns an exchanges are so so easy! Customer service is top notch, I purchased heels which were too small for an event and was able to exchange for a bigger size and get them in time for the event. best customer service easiest and best service and returns on any online store

Product Quality
Shipping
Return Claim MadeYes
Product Appearance As advertised
See all answers
1 comment
The Iconic
THE I.The Iconic

It was really efficient.

published

The afterhours live chat is really good. and convenient.
Product choices have been really good too.
Very reasonable return policy.
Will keep on shopping at Iconic.
Wish list updates have been really useful too

Return Claim MadeNo
1 comment
The Iconic
THE I.The Iconic

Excellent customer service

published

My order hadn’t arrived by the expected date so I lodged a request with customer service to have it followed up. Chloe contacted me swiftly and followed up with the couriers on my behalf. Upon finding the package lost a new item was sent out via express post and arrived within a few days. I was kept up to date via emails and the replacement item was exactly what I ordered.

Product Quality
Sizing True to size
Product Appearance As advertised
1 comment
The Iconic
THE I.The Iconic
Page 1 of 119

Questions & Answers

Karen

Karenasked

I need 3 dresses for a wedding in April are these dresses made in Australia

2 answers
Fazee
Fazee

Hi Karen,
I’m unsure about Australian made dresses. You can check with THEICONIC which I’m sure they will be able to help you.

The Iconic
THE I.The Iconic

Hi Karen,

Thanks for getting in touch with us.

If you take a look at our site we do offer a wide range of brands and dresses in which you can search up the brands to confirm where they are based.

If there is a specific brand or dress that you after please feel free to reach out to our team and we'll be happy to help you with more information :)

- Lilian

Jess

Jessasked

Hi,
Is the Epic React Flyknit 2 - Women's SKU:NI126SF50ZQF part of the core collection? Just want to know if they will be restocking.

1 answer
The Iconic
THE I.The Iconic

Hi Jess,

Thanks for reaching out to us :)

I have taken a look into these for you and can see that they're apart of our WINTER2020 season, so whilst l cannot confirm an exact restocking date these should be back during that time. If you haven't done so already be sure to add them to your wishlist in case we do restock them earlier and you'll be in line for the update straight away.

Any other questions don't hesitate to reach back out.

- Lilian

Sandra P.

Sandra P.asked

i ordered shoes on the 16 jan you have taken my money how long do i have to wait.

1 answer
The Iconic
THE I.The Iconic

Hi Sandra,

Thank you for reaching out!

We are so sorry to hear that you are yet to receive your order. So we can look into this and have this resolved for you as soon as possible, can you please respond back with your order number?

I hope to hear from you soon.

- Isabella

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