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Great Service, Quality Product
Very easy process for ordering, I look on may web sites and I found lighting outlet to be very competitive with there price and quality product .
Product was delivered on time and very well packaged .
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Great product great service
The lighting outlet were great to deal with, the staff were very experienced and had great communication and speedy delivery. Price was very competitive.
Happy to deal with them again.
Stu Clarke
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Slow, no stock, wrong alternative product, no responsibility
I had originally ordered a specific product code for dimmable globes - declared as "in stock". 2 days later received an email that the item is NOT in stock, and an alternative product was recommended by TLO. I accepted the recommendation then waited. and waited. and waited. Eventually 4 weeks after my original order I received the globes. Not dimmable, so the light flickered. After reaching out about this, the response from this TLO was that it was too bad and my fault for not checking their recommendation to see if it was dimmable. And th...Read more
at I can return the stock to them at my cost and also pay them a 15% re-stocking fee, and then I can re-order the right globes. Appalling response in this day and age. Finally after another complaint they have waived the restock fee and have now an offered to meet me halfway - if I return the stock to them at my cost they will resupply the right globes. Not my most satisfactory online shopping experience.Similar opinion? Write a review on ieatwords.com.au!
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Brett Lindsay
- 2 reviews
- Verified customer
Dealing with the lighting outlet
Easy to deal with. Quick postage upon completion of sale. Plenty of discounts/sales available if you sign up for the newsletter and are happy to wait for the right deal.
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MGBSydney, NSW
- 5 reviews
Had to chase THEM for SERVICE
Rang the number, the person that answered knew NOTHING about their products, I was interested in their track lighting. When I asked a question he said he needed to contact the warehouse and get back to me. After I kept looking at the website I worked out myself what to do to order the stock. I rang back and gave the part numbers to get prices. I then went on and asked about Lumens, Colour of the globes (light - 3000k, 4000k, 5000k), angle of reflection or beam angle and he knew nothing. They said for me to send an email. I did through their web...Read more
site messaging page and received auto reply around midday that someone may get back to me within 24 hours. No one has. I rang them in the afternoon around 4:45pm and they were closed. Left message that their service is lacking and could a lighting expert call me the following day, after 3:30, as I was working to answer my questions. The following day came, no call. I rang them again but, alas, it was after 4:30pm and they were closed. Left a message to say thank you for calling me and emailing me. Could I trouble them (the lighting outlet) to call a prospective customer (me) tomorrow if it was not too much trouble. Their motto is Best Prices, Best Service. You be the judge. We will see how we go tomorrow????Similar opinion? Write a review on ieatwords.com.au!
Janine OborneMerton
- 2 reviews
Awesome, great light
Light turned up when they said it would, looked and worked just like the picture and description. Looks great in the spot, great for reading and doesn't blind others, superb.
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Simo
- 2 reviews
Feature pendant light
Bought a feature light online from the lighting outlet. Looks Shmick. Product as described online. Delivered on time. Hassle free. Good customer service.
Would use them again when we continue our renovations
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RamezCanberra 2600, ACT
- Verified customer
AVOID by all means possible
One of the worst customer service and sale experience I have experienced so far. My advice to online shoppers: avoid this warehouse by all means possible.
This business needs to adapt with modern business ways if they want to grow big in the online market. If you advertise shipping included but make it impossible to deliver, that’s false advertising.
The sales and customer service team is useless and keeps repeating the same sentence like a broken record without bothering about showing initiative or being helpful.
The provided address was a ...Read more
street address, not a P.O. Box, but they kept missing the point again and again. If they cannot deliver to a physical street address including that of AusPost shop then they shouldn't falsely advertise and mislead customers. This is unlawful. StarTrack has delivered in the past to the local Australia Post office who put the deliveries in my parcel locker to pick up later. To check even further, I rang StarTrack and they confirmed that they can deliver to a nominated AusPost as long as it is a street address. StarTrack as is a subsidiary of AusPost. Do not keep misleading your customers!Similar opinion? Write a review on ieatwords.com.au!
CharleeSouth-Eastern Region, NSW
- 2 reviews
Great experience
I love ordering from this website as it’s is fairly price and always arrives quickly. I find the website easy to use and they always have something I am looking for. A very happy shopper.
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ZellaSouth East Queensland, QLD
Beautiful garden lights
We ordered 10 marine grade stainless steel lights and they are absolutely beautiful. They provide just enough light and highlight features as desired. Arrived quickly and well packaged. Would highly recommend the Lighting Outlet-they were also very helpful in explaining all things drivers, outputs, wiring etc.
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Tracey M.South East Queensland, QLD
- 2 reviews
Underwater LED lights
Perfect product! Underwater coloured LED light to float in our spa. Perfect and really great quality. Great array of colours. Arrived in great time, no issues. Thank you so much
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Exactly what we were looking for
Exactly what we were looking for thank you. Good price. Prompt delivery. Will check with your site again when we are looking for lighting in the future, thank you again
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Satisfied CustomerSydney, NSW
Lighting Outlet - lighting order easy and efficient
I found exactly what I needed online from the Lighting Outlet for our strata complex. The online order process was simple and the order was delivered to my front door. It was seamless!
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Excellent quality, great value, looks amazing! Very happy.
I found the perfect light fitting for our bedroom/nursery makeover with this store online (and I had been looking EVERYWHERE). The pricing is great value and when I received the light, I was thrilled. The quality is brilliant and was even better than I was expecting. It has now been installed and just looks amazing. Very happy with the ordering process, light arrived packaged really well, quality is amazing and great value for money. Will definitely purchase from here again.
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Sharon C.Metropolitan Adelaide, SA
- 2 reviews
5x 90” Spyda fans - very happy
Got 5 x 90” Spyda ceiling fans with light and remote kits, amazed at how well these fans work in large bedrooms. Fast delivery, great product - and a great price! Very happy.
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DougSouth-Eastern Region, NSW
Great product
Very hard to find this size anywhere else. Appreciated the prompt dispatch and adequate packaging of the delicate items.
The product was exactly as described and is still performing as expected.
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Len PowerSydney, NSW
- 2 reviews
Great Service from The Lighting outlet
The Lighting Outlet offers an extensive range, is price competitive and delivers orders reliably. We had a recent order form them and everything went smoothly. The order took about a week to come through and no issues with ordering. The website is extensive and regularly updates with new products, offers and technical advice. Thanks LO for the order!
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Excellent supplier
I was looking for a dimmer to work with LED lights with no flicker and going to low light levels. The Lighting Outlet had the Diginet LEDSMART dimmers in stock at a competitive price and delivered quickly. Very happy with the product and the service.
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jeroenvan3000Greater Melbourne (Outer), VIC
Extension lighting
Bought downlights and some external lights, as I really didn't fancy going light shopping again. I was very very happy with the quality of the lights, the cost and how quickly I received them
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NorriSouth East Queensland, QLD
Great choice of products.
The Lighting Outlet was one of a few places that had the exact lights I wanted but at a great price. The customer service was also really good & my lights were shipped very quick.
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Questions & Answers
Martin H.asked
What sizes do your opal lace glass shades - Q013 come in? I need 8 inch base and 7 inches height.
Than you Martin.
No answers
john alvinasked
who discovered of lighting outlet?
No answers
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