??!

29 questions from our users

Victoria J.

Victoria J.asked

Hi I just left the paddles inside my pizza maker! So they are now burnt. Can I get replacements?



1 answer
rockshell
rockshell

Snap so did I sadly.
Mine weren’t too badly deformed so they do work in a fashion. I find I don’t use them as I put the pizza dough/base on baking paper and use that to lift it in and out of the oven.

mberns

mbernsasked

What size pizza is this suited for?

2 answers
rockshell
rockshell

Hi, The cooked pizza size would be a maximum of your average dinner plate. You can make smaller ones of course. Most of the pre-made pizza bases fit in or slightly larger than your regular sized tortilla.
Enjoy!!

mberns
mberns

Thank you. Dinner plates differ in size. However, inches are inches and cm are cm. How many inches? How many cm?



Leanne

Leanneasked

First time we have used it, followed the instructions completely after 3 minutes totally burnt the base ??? Bought refrigeratored base??? Please help really sad the cermamic base is now black

No answers
Gayle

Gayleasked

Can you get a replacement stone ?

3 answers
rockshell
rockshell

No idea?? Have not had the need to replace as yet. The stone does get dirty, but I’ve taken to using baking paper (especially as I make my own pizza base dough which is impossible to manage without). The baking paper also solved the other problem I had when I accidentally left the paddle pizza lifter things in the machine to heat up and basically destroyed them (ouch) - easier to lift out with the baking paper.

danny
danny

Gayle
Have you contacted the makers of the machine?



Gayle
Gayle

No, not yet !

Liz

Lizasked

Can you buy a mew stone for the pizza oven

2 answers
rockshell
rockshell

I have no idea.
I doubt it, as the stone is nestled snugly into the appliance with a metal ring holding it in place.

danny
danny

check mit the people who are making these ovens

John S.

John S.asked

how can i clean the base

3 answers
rockshell
rockshell

I don’t clean the base. The instructions said not to and I find most of it burns of. I do try and scrap the big chunks of with the paddles it came with to remove the pizzas with. I also use baking paper underneath and find that helps contain the mess in the first place - also makes the pizza easier to get ready get /out especially using homemade bread/pizza dough which is my preference. Have been doing this for years and all good!!

Dana A
Dana A

You don't. long before I got the pizza maker, I used a pizza stone in oven (and still do for general baking).
Just scrape off any residue with a bench scraper like is used in baking, and that's it. The extremely high temps that the stone is subjected to sterilizes it, so there is no issue with food poisoning or anything like that. Over time, the stone stains, darkens, and gets a patina to it. It may be seen as being unsightly, but it actually makes the stone more efficient an absorbing heat in the pre-heating (the stone should be pre-heated for 10 mins before putting food in - that ensures a more even cook, especially if you are using raw dough).

crisssydoll
crisssydoll

Hi John, you dont clean the base you scrape burnt cheese etc off with a plastic spatula or the paddles and i wait for it to cool then wipe it down with a tea towel.

john

johnasked

I need instructions, where can i download?

1 answer
Ines17
Ines17

John I don't think you can download the instructions. But my instructions give the following contact details for the importer - maybe you could contact them directly and see if they can help you:
NWKA Global
[email protected]
www.nwka.com.au
ph: 1800337211

Andrew

Andrewasked

Which is the better model, the original red one or the black one with a windows?

1 answer
Tina
Tina

I have never used the red one, but assume it is just as good for cooking pizzas. The black one with the viewing window makes it easier to monitor the cooking process, and also has removable stone and the non-stick deep dish which is handy for frittatas, patties or other dishes that could not be cooked on the pizza stone. Note, the removable pizza stone is not actually reversible due to the position of the handles.

Edith

Edithasked

Where do I purchase this product?

2 answers
Miss Moo
Miss Moo

you can puchase online. If you google it it will give a couple of options where to buy. Kogan, Kitchanwarehouse to name a few.

Tina
Tina

The "New Wave Multi Functional Pizza Oven Black" which has the removable stone and the non stick deep dish is currently selling for $119.95 online at Everten. The "New Wave Red Pizza Maker" is currently selling for $99 at KitchenWarehouse. If there is not a store nearby they deliver anywhere in Australia for about $10.

Katherine C

Katherine Casked

Love my pizza maker, BUT when using for first time we overcooked and now have a very black stone!!! Any good ways to clean it other than scratching?

2 answers
Miss Moo
Miss Moo

Hi Katherine, when the stone goes black it is completely normal. It’s what they call ‘seasoned’. I just scrape all the burnt on cheese way with the paddles and give it a wipe with a dry cloth. not wet as you need the stone to remain dry. Hope this helps.

Tina
Tina

Hi Katherine, I agree with Miss Moo, the stone is going to go black eventually from melted cheese and juices from the toppings. I cook my pizzas on baking paper cut to the shape of the pizza, which may lessen the blackening process, but also makes it a bit easier to handle. No point in trying to clean the stone - just scrape off the excess debris as Miss Moo suggests.

bill

billasked

is it possible to replace the tray, and if so where can it be obtained from?

No answers
Damster

Damsterasked

We misplaced our two paddles when we moved and having difficulty finding replacements. Has anyone bought any paddles that work well with the pizza maker?

2 answers
Miss Moo
Miss Moo

I would contact Newwave via their website. It’s www.nwka.com.au. Hopefully their support team will help you.

Damster
Damster

Thank you!

Worrywart

Worrywartasked

what is the price?

No answers
Mrs Asho

Mrs Ashoasked

I have a brand new 'The Pizza Maker' just out of the box. It has been in storage for a couple of years, but otherwise, brand new, unused. When I turned it on, it tripped the power. I tried 3 different power points but the same outcome each time. Ideas anyone?

1 answer
Silvana
Silvana

Hi I had the exact same thing happen last night with my pizza maker, it’s also been stored for a few years, my mother used it twice and then went back to her usual way, but it worked for her, any ideas anyone??

Allie

Allieasked

Is anyone else getting the bottom cooking faster than the toppings? If I leave it longer, the bottom burns and the toppings are still like steamed not cooked dry like in a pizza oven.

4 answers
GregB
GregB

I’ve never had that problem - maybe try lowering the heat setting you’re currently using.

Ines17
Ines17

Start with a lower heat setting when warming up the base, then turn up the heat once the pizza is in.

Tina
Tina

I always cut the topping vegetables into small and thin slices that cook quickly and also scoop the seeds out of tomatoes so they don’t give off too much juice. While I don’t pile the topping too high I do put some extra toppings on top of the cheese layer, eg tomatoes, capsicum, mushrooms as I find they “grill” nicely.

Grant J

Grant Jasked

I have just purchased the pizza oven my only silly question is... What is the pizza pan used for or how?

1 answer
Lisa
Lisa

Hi Grant, I used it to make a frittata but make sure you grease it well as mine stuck, there should be recipies in the book
Cheers
Lisa

snowy

snowyasked

Can anyone tell me how long the pizza oven takes to heat up - mine takes about 15-20 and takes about 25 minutes for the pizza to cook and that is with a store bought pizza with a few extra toppings?????

2 answers
Lisa
Lisa

hi no something is wrong, it should take 5 mins to heat up and cook the pizza in 5-6 mins tops, i pile the toppings on mine and can barely close the lid I have to push the top down with my hands and they cook perfectly.
I would take it back or ring them
cheers

GregB
GregB

Something is definitely wrong - mine takes about 5 min to heat and then 5 - 10 tops to cook.

Zizi

Ziziasked

Which brand is this?
Also can u use lebo bread or does it have to be dough??

3 answers
Lisa
Lisa

Hi it's lust called Pizza maker, just Pizza I think New Wave bought them out I think you could use Le o bread, I haven't tried, but I love mine, my friend who is a chef said it is the only one to get.
Cheers

GregB
GregB

Lebo bread works just fine - pretty much any kind of bread - you just need to monitor the time a bit more carefully and not have the heat so high.

Zizi
Zizi

I mean which brand and model ?

lindsay

lindsayasked

where can I buy a element for one of these as mine is blown ?

2 answers
Lisa
Lisa

Hi, sorry I can't help you on this one but there is a place in Oxley Queensland, next to the post office that might do this not sure where you live, it is called Mr Sparkeys, he does a lot of repairs for electrical products.
Good luck

lindsay
lindsay

Thanks for that I'll follow that up Cheers

Lisa

Lisaasked

where can i buy this brand please?

3 answers
hokianga
hokianga

Various retailers plus online, google them.

Lisa
Lisa

I tried but couldn't find this brand?

Lisa
Lisa

thanks I am in Brisbane and cant find out where to buy this particular brand as I have been told it is the best !!!!
it would be great if someone could tell me where I could buy it
Cheers
Lisa

Page 1 of 2

Get an answer from our members

ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.