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Online store, Physical storeKissMiss
- 55 reviews
Great service.
my Ray Ban replacement lenses fit perfectly and my vision is relaxed, very happy with the customer service provided, the instructions to replace lenses were easy to understand & straight forward.
1 comment
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- The Sunglass Fix
- Verified customer
amazing lenses, super friendly service
these guys went above and beyond when there was a slight glitch with my order, and as it turns out, the lenses are even better than my original Maui Jim's. dead serious. HIGHLY recommend!
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Lenses didn't fit in my frames
I bought lenses to fit my arnette stickup 4147. The lenses never fitted into the frames properly. The two ends you can get it with a struggle but the sides I can never get to sit in properly. Now the tint is bubbling at the top because of this.
1 comment
Craig A.The Sunglass Fix
Hi Ryan, I'm sorry to hear about your fit problem with the Arnette Stick Ups. We make over 100K lens models are more difficult than other for many reasons. I know the Stick Ups are a frame which ... Read more
requires special processing to fit in both the nose and arm area as the frame rim is notoriously thin. We have special instructions to ensure this takes place. However, it may had not been done properly on your pair or missed entirely resulting in the situation you described. Then, your repeatibly trying to get them to install over an over would have resulted in tearing of the polarization film which is thermally fused to the front of the sunglass lens. While rare, it can be torn from the front which we call delamination if a sharp portion of the frame catches the polarization lens and prys it from the sunglass lens. We guarantee both fit and quality. To me it sounds like your fit problem lead to a quality issue.Similar opinion? Write a review on ieatwords.com.au!
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- The Sunglass Fix
- Verified customer
Perfect, best customer service as well!
Use this team to fix your glasses 100%. They will get it right, they wont charge you outrageous prices, and they respond right away. I will not be going to anybody else for sunglasses repair and I live in Los Angeles. It is totally worth it for me to ship to them every single time! Don't make the mistake of using anybody else!
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EmilySydney, NSW
- The Sunglass Fix
- Verified customer
Quick, professional and great service
Very quick at responding to my queries, really quick to replace lenses and send back, high quality lenses. Fantastic experience all round.
1 comment
Craig A.The Sunglass Fix
Hi Emily, thanks so much for the wonderful feedback. Very happy we could get your favorite sunglasses restored for you. enjoy and thanks again. Craig Anderson - Founder of The Sunglass Fix
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The replacement lenses
Got replacement lenses which matched the old ones, were great for a few years but then the inside of the lenses started wearing or rubbing off which made them very annoying to wear as they are patchy to view through.
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- The Sunglass Fix
- Verified customer
Poor quality
These lenses were poor quality and fit. Cheap sunglasses give me eye strain headaches. I have 4 pairs of Oakley and one pair of Raybans and have no problem with them. I replaced the rayban lenses from this company and immediately started getting eyestrain headaches. The inferior quality to the originals was very obvious. Save you money and look elsewhere.
1 comment
Craig A.The Sunglass Fix
Hi Jerod, I'm really sorry about the issues you had with our lenses. I must also state that I'm very surprised and something must had gone seriously wrong with your order and the manufacturing of your... Read more
particular pair. From a quality aspect it's hard to beat our lenses. The optical material used to make the majority of our lenses surpases in abberation tests (clarity) those used by most other manufactures. It has a very similar optical clarity to high grade optical glass and that's very hard to achieve in most safe, non glass lenses made today. Our polarization film is also made in Japan and has a 99.9% efficacy rating. It's very good and Japan is one of the leading manufactures of high end polarization lens components.Similar opinion? Write a review on ieatwords.com.au!
EHO ManMalver
- The Sunglass Fix
- Verified customer
Give them a Miss, cheap plastic and poor colour!!!
Having dropped my Ray Bans and cracked a lens I looked on line for a replacement and found Sunglass Fix, I really which I hadn't!
The site is very misleading with its home page, its states that the replacement lenses will be as good if not better than the original but they are far from it.
Took 3 weeks after ordering to get them and when they came they were cheap plastic lenses, there's no weight to them which make the sunglasses sit and feel totally different, with out the logo's on it makes the sunglasses look like fake ones.
The colour is...Read more
1 comment
Craig A.The Sunglass Fix
Hi Eho Man, First I would like to apologize for the experience you had with The Sunglass Fix. I'm having a serious look into our customer care's response to your complaint as it sounds abnormal. We... Read more
have a no questions 6 months satisfaction guarantee as well as a 50 dollar buy back offer where we'll buy your used frames on top of the refund if you aren't happy with our repair solution so you have even more money to buy a new pair. I'm also trying to understand how your perceptions of our service were so different than your actual experience. I started this company 11 years ago when I found there was no option to replace lenses. Most manufactures just make sunglasses and do don't carry parts especially after the model has been out of production for over a year. We tell this story and explain what we do and have been doing for the past decade across many pages on our website.Similar opinion? Write a review on ieatwords.com.au!
Bubanorwich
- The Sunglass Fix
- Verified customer
In the Bin!
So with the good reviews I thought i couldn't lose but ... i did! I watched the vids and got to work but just couldn't get the lenses to fit. They say the lenses are a guaranteed fit but as an engineer by trade I measured the lenses and there over size of the originals by .3 of a milometer. The top of the frame near the screw doesn't sit flush because the lenses are bigger than the originals all the way round. I complained and they replaced the lenses but there still over size so in the bin they go as i nearly damaged my frames trying to make the lenses fit the first time.
Waste of time and money ... track the originals down there be glass not plastic and fit!
3 comments
Craig A.The Sunglass Fix
Hi Buba, Sorry to hear about the fit problem. It's rare but it can happen. If we reshipped and the lens was still too large it could be one of two things. 1) You've got a different model number or t... Read more
he manufacture has slightly changed the model (we have seen this many times in the past). 2) We just have a corrupt design or a version control issue. With over 100K models this can happen. Rare, but as much as we try to have tight controls there are still humans involved and mistakes happen. I'm more than happy to work this out for you personally to best of our abilities. You can certainly ship the frames in and we'll make you a perfect pair and ship them back to you. We'll cover the shipping both ways. 1) If you give the model number off the arm and your order I can research it personally and see what we can do to resolve it for you. 3) You can also send the lenses back for a refund of course. my personal email is [email protected]. Again, sorry about the problems but do feel free to contact me directly so I can help sort this out. Craig Anderson CEO and Founder of The Sunglass FixAsked for a refund never came ! I'm done with this company
Craig A.The Sunglass Fix
Hi Neville, I'm very confused as we have record of sending you a 2nd set and refunding you in full on Oct 11th 2017 in attempts to try to resolve whatever issue you had. I understand you didn't want... Read more
to send in the frames for us to fit the lenses for you. It's a long way and that's why we sent the 2nd set of lenses instead and refunded you when you still had problems. Please check your card or pay pal account and you'll clearly see the funds in your account. I'm happy to send through the transaction id's if that helps you locate your reimbursement. The Sunglass Fix supports over 100K models and rarely has fit issues but it does happen. However, I'm very surprised it happened twice in your case especially considering how many of that particular lens we have sold without issue. Anyhow, we are sorry it didn't work out for you and you've decided on another option but we did go through pretty big efforts to help you save your frames and would have if you could have sent them in. Craig CEO and Founder of The Sunglass FixSimilar opinion? Write a review on ieatwords.com.au!
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MarcoNew South Wales
- 3 reviews
- The Sunglass Fix
- Verified customer
Perfect Experience. Will be going back.
After having my Ray Bans for a few years the original lens where destroyed. I was searching everywhere to try and find another pair but I stumbled across The Sunglass Fix. I was delighted to see they carried replacements for my glasses that had been discontinued by the company I purchased them through.
The lens arrived promptly and where a solid 10/10. I was able to select the level of tint and colour before checking out and I prefer the tint provide by The Sunglass Fix over the original lens. The lens I brought are now 6 months old and are...Read more
still in perfect condition even with the way I treat my glasses. The lens for my particular glasses where easy to replace as the frame is plastic. I assume if your frames are not plastic they might be harder to replace but there are videos on their website / YouTube channel to step you through replacing them. I have noticed that other people are complaining that the lens do not come with 'Ray Ban' written on them. This is obvious as the lens are not genuine Ray Ban lens, they are replacements. So do not buy these lens if you care about the brand being printed on them.Similar opinion? Write a review on ieatwords.com.au!
ClareIreland
- The Sunglass Fix
- Verified customer
I have my favourite sunglasses back!
Highly recommend! Scratched my Prada's on hols and thought I would have to bin them, thank god for Sunglass Fix!! Thank you soooooooooo much! Took a bit of effort to get old lenses out and new in but am absolutely delighted xx
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- The Sunglass Fix
- Verified customer
3rd time, and keep coming back
This is the third time I have had sunglasses repaired. Paying $60 to get new lenses in a $200 pair of sunglasses where the frames aren't damaged is a no brainer. Excellent value and workmanship and even have my wife getting her glasses repaired instead of spending $300 on a new pair! What a win! I can't recommend The Sunglass Fix enough. Their customer service is excellent, their shipping packaging is robust and their turnaround time is fast.
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arcadia10Perth, WA
- 20 reviews
- The Sunglass Fix
- Verified customer
Fantastic service and quality by The Sunglass Fix!
What a great find this little company based outside Byron Bay is! They custom-cut and installed lenses in my 8-year old semi-rimless RB 3217 Ray Bans - I just received them back today and they look amazing! The turnaround time was just over 3 weeks, and that involved posting them from/to Perth which took a week in each direction. I was about to bin my sunglasses after the lenses cracked when I tightened the little screws holding them in (silly me!) and was actually looking for new sunglasses online when I came across an advert for The Sunglass ...Read more
Fix. The replacement lenses were unbelievably reasonably priced, and the consistently good reviews were very confidence-inspiring. Communication was fantastic - after I had placed my order online, an email was received telling me how to get my frames to The Sunglass Fix, another one advised me that they had arrived, then a final email notified me that they had been posted back to me and gave me the Australia Post tracking number. A potential complication was that I decided shortly after posting them to change the order to have them polarised, and then also a little later to change the colour of the lenses from green to dark grey. These changes were received with good grace - nothing is too much trouble for The Sunglass Fix! They confirmed my requested changes to my order by email and my online order page was also updated. I thought there might be additional costs involved with all this chopping and changing at the last minute, but no. As they say on their website, customer satisfaction is their priority. I am very, very happy that I decided to get my lenses replaced instead of just consigning my favourite sunnies to landfill (as I'm sure a lot of people do once they've damaged their lenses and don't know where to go to get them replaced). The entire experience from start to finish was overwhelmingly positive, and I will be recommending The Sunglass Fix to all my friends. A lot of Australian businesses could learn a thing or two about customer service from the Sunglass Fix!Similar opinion? Write a review on ieatwords.com.au!
Nick D.Sydney, NSW
- 3 reviews
Awesome service!
Ordered a pair of lenses for my 7 years old Ray Bans. Once I have received them, I realized I ordered the wrong size and raised with the support. They sent (at their expense) the SAME day the RIGHT pair of lenses along with a PREPAID return envelope to return the wrong one I have ordered. How awesome is that?
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will.georgoSydney, Australia
Excellent Service
The Sunglass Fix is personable, efficient,quality and excellent communicators.They know how to fix sunglasses and they are professional and very organised.I was so happy to find a company that did this. My lovely sunglasses suffered a slight crack on one of the lenses and rather than buy a new pair I was able to fix.
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Awesome! Very good!
Replacement black/red mirror for Ralph 5208. Very nice! Just ordered the G 15 green mirror also fo mix up.
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Michael h
- 2 reviews
So happy to have found replacement lenses!
Service by Sunglass Fix was excellent, and the lenses fitted beautifully into my Ray Ban frame, plus the little extras I bought came in very handy!
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Great communication and product
After multiple inquiries from myself, The sunglass fix was consistent in replying on time and sending ample information and pictures to help me. Great product too. Thank you
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Mako Sleek
Awesome replacement lenses, fast delivery, value for your bucks. Cannot fault them. The Sunglass Fix website video on removal and installing of lenses is very helpful too. Will definitely be referring this company to others.
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NiftySt Ives 2075
- 5 reviews
- 2 likes
Brilliant service from Sunglass Fix
Some time ago I posted a negative review of Sunglass Fix. Clearly I was wrong, and I now have regrets about what I wrote. After my review, I was contacted by a customer support person, and the offered to not only provide replacement lenses, but if I wished, they would even fit the lenses for me.
I opted for them to fit the replacement lenses for me, so I posted the sunglasses to them.
They were returned to me in very quick time, and they are FANTASTIC. The sunglasses are better now than when they were made by RayBan!
I am so happy with them, and wish to record my utmost satisfaction with the quality of the lenses, and the courtesy and professionalism of the team at Sunglass Fix.
Thank you so much.
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Questions & Answers
JennyDasked
How long is shipping to Canada? Postal code N3W 2G9. I'm looking to replace polarized lenses for my husbands Maui Jim Stingrays. He's a little worried buying 'aftermarket' but you do have really good reviews. If you have anything to add to ease his mind that be great. Thx so much.
No answers
Mike Masked
Dear Sunglass Fix,
I have a pair of Maui Jim Stingray sunglasses. Model number is MJ-103-10. Tortoise frame. Polarised brown lens with a mirror finish. I've cracked the right lens and would like to replace. How do ensure I get the right lens colour and mirroring. And what kind of lens do you provide for this model please?
Thanks
Michael
2 answers
Craig A.The Sunglass Fix
Hi Mike, your best bet is to visit our website at this link:
https://www.thesunglassfix.com.au/sunglass-lenses/maui-jim-mj103-stingray-replacement-sunglass-lenses-55mm-wide
This is the product for your frames. We have a wide selection of lenses we make for the Stingrays. However, it's hard to know exactly what lenses you have. From what I can tell the MJ-103-10 specifies the Stingray in the Tortoise frame but not the lens colour.
You can send our care team an email with a photo to [email protected] and they can probably help you ensure you get the closest match if you can't work that out from the website.
Hope that helps, Craig and the Sunglass Fix Team
Thanks...I've ordered the lens'.
Best
Mike
Margaret Dasked
How long does the replacement lenses last my Maui Jims lasted 2 years lost the colour in one of the lense can’t wear them anymore looks distorted and horrible
2 answers
Craig A.The Sunglass Fix
Hi Margaret, Replacement lenses like original lenses vary greatly in useful life. Much of the life of the lenses depends on the type of lens you have and the way they are treated and stored.
Non polarized lenses can last longer and their manufacturing process is simpler. They usually are a lens that is coloured and then treated with coatings to protect the lens.
Polarzied lenses are usually multiple lenses fused together. This fusing is usually a robust process but can deteriorate over time in extreme situations like heat or chemical attack and once the layers start to separate the process usually progresses as more things can make their way between the fused lenses causing further separation.
That said, I've seen lenses last for a week as they get scratched through a large drop or contact with a very sharp object in a bag affecting the main visual portion of a lenses. I've also seen both regular and polarized lenses last for 7 or more years with good care.
Lenses are also made from different material. Maui Jim uses Glass lenses in some of it's models as well as plastic in others. Plastic is lighter and safer and can be used in many rimless light frames models. Glass, being 3 times as heavy is usually used in full framed sunglasses. Glass is harder than any plastic hard coated lenses I've seen on the market. Therefore, it's usually stronger in terms of scratch protection. That said, one drop and the heavy lens can hit the ground and break destroying the lenses. They also tend to not be as comfortable to wear.
If I had to put an average on how often I would think people would replace their lenses I would say regular lenses would probably last a good 3 years of heavy use if kept from bad scratch scenarios. Polarized would probably last around two on average. That said, replacing lenses every 2 or 3 years would mean you have good performing, clear vision for about 6 cents a day for polarized and about 2 cents a day for regular lenses.
They can last a lot longer if cleaned with warm soapy water on a monthly basis or right after exposure to chemicals such as sun screens, bug spray, or perfumes. Also storing them in a microfiber case can do wonders for keeping them scratch free. I do find it amazing how many scratches take place when sunglasses are not in use compared to when in use.
Again, I have a pair I haven't treated considerably well that's polarized and are 6 years old. However, I've also gone through some much quicker by cleaning them on a dirty t-shirt with something that cut through the lenses.
We are always looking at ways to improve the lenses and hope that someday the technology and manufacturing processes available will improve so the lenses last even longer. However, with replacement lenses available and becoming more commonplace at least there's a much more cost effective option than buying an entire new pair when your lenses get worn. They certainly are the most important aspect in terms of performance so having clear, good performing lenses, is important.
Hope that helps, Craig Anderson CEO and founder Sunglass Fix
Thanks very much will have to order some more as they are the most comfortable sunglasses to wear iv had the frame for around 8 years
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Craig A.The Sunglass Fix
Thank you very much KissMiss. It's very nice of you to take the time and let others know you enjoyed using The Sunglass Fix. I'm glad we could help you keep your favorite sunglass running like new. ... Read more
Craig Anderson CEO and Founder of www.thesunglassfix.com