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Reviews

3.3

19 reviews
5
(11)
4
(0)
3
(0)
2
(0)
1
(8)
  • Job Satisfaction
    3.5 (8)
  • Product Quality
    4.3 (6)
  • Return Claim MadeYes (0) · No (5)
  • Customer Service
    4.2 (6)
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Tony

TonySydney, NSW

Highly Recommend Timberland Flooring

published

My wife and I highly recommend Timberland Flooring, they are professional and knowledgeable people.
The installation team was wonderful, efficient and looked into every detail.
We will definitely use them in our future renovations.
Thank you so much for the excellent job.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
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Peter Smith

Peter Smith

  • 4 reviews

High recommend! Professional service with awesome product quality.

published

My family are really happy with its service. Timber is also family friendly. It is safe for my kids and pet. We really love the work and their professional service.



Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationAlexandria, Sydney
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The reviewer stated that an incentive was offered for this review

I made the right choice.

published

I was a little hesitant at the beginning, but after the job was done, I knew I made the right choice. The floor was beautiful, especially with the furniture. No drama at all. Thank you!

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationAlexandria
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Kevin

KevinSydney, NSW

Excellent quality and service! Thanks team!

published

Timberland flooring did our floor not long ago. Great service, knowledgeable staff. They helped Us choose the right floor. Good quality and modern style. Will continue to use & highly recommend !!

Customer Service
Job Satisfaction
Product Quality

I am very pleased with the experience with Timberland Flooring.

published

I am very pleased with the experience with Timberland Flooring. I wasn't sure what type & color timber suits my house at the beginning, Ariel & Kathy (their lovely staffs) are so experienced and gave me lots of useful ideas. I am impressed by the final product of the installation of the European Oak floor. Thank you again for the high-quality installation and also 100% satisfied customer service.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationAlexandria
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The reviewer stated that an incentive was offered for this review

Discusting workmanship and ethics.

published
Customer Service
Job Satisfaction
Product Quality
Store LocationTimberland Flooring
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DNK

DNKSydney, NSW

Too expensive and very poor workmanship

published

The work wasn’t finished off properly and there are gaps everywhere. Skirting falling off and left with splashes of glue. We now need to employ qualified carpenter to come and fix the problems. Very disappointed.

Job Satisfaction
Return Claim MadeNo

Disappointed with installers

published

A great product- the vinyl hybrid plank flooring but terrible experience as the installers we had were highly unskilled, eg. They did not cut two planks straight and had to be called back, were sloppy with the grout/sealant and were difficult to communicate with. Quite stressful. Would not recommend. Find their product elsewhere!

Job Satisfaction
Bill

Billsydney

  • Verified customer

Excellent quality of workmanship

published

I have used Timberland flooring for over 6 years. They did excellent jobs of laying engineered Oak flooring at my house, and installing timber staircase recently. The new flooring looks amazing! I would highly recommend Timberland!

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  • Verified customer

Good service, great quality

published

Timberland recently installed bamboo floors in my inner city apartment. Throughout the quoting process they were really helpful. During the installation there were some unexpected problems, but they communicated my options and worked with me to resolve things as quickly and painlessly as possible. My new floors are wonderful, undeniably great quality and craftsmanship.

Angel

Angelsydney

  • Verified customer

Outstanding service

published

Highly recommend!! Prompt quote and very professional staff and installers. We are very pleased with our new laminate flooring. Thank you so much!

Keith. L

Keith. LCHATSWOOD, NSW

Good services and good quality timber floors

published

I recently used Timberland flooring to lay floating timber throughout my new apartment. The sales representatives were really helpful to help us to gain approval from strata. The installers were also professional. Much appreciated!

Dishonest people

published

They promised everything but did a poor job. The installers are not good. The manager is unless.
The product quilts is cheap.

Amazing job!

published

Timberland Flooring did my floor three weeks ago and I couldn't be more pleased with what they did. Much appreciated!

Lazy install, 'fake' warranty

published
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Don't bother

published

Two words from someone who made the effort to attend this company, Don't bother. Sales staff didn't know their products and didn't know what the color names were of the samples on the wall, which also didn't have names. Appalling.
left asap and purchased elsewhere.

Roxy

RoxyNSW

Poor installation job

published

Very vague information about cost

published

We have a bad experience during the quoting phase, where they refused to provide a price for floor preparation. "From $200" was the only information provided, even when we asked directly. We have been warned that this is a common ploy to gain business through a cheap quote and then add a huge amount for the preparation of a floor. Other companies quoted this price without us asking and warned us about this business practice. Felt very deceptive... Don't like surprises on the day of installation!

Rictar

RictarAU

  • 13 reviews
  • 15 likes

High Satisfaction

published

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