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17 questions from our users
Heath J.asked
Why does my tomtom go 620 truck nav not recognise weight limit roads.even when I have put in all settings for a 18ton lorry.keeps trying to send me down weight limit roads?
No answers
Tony B.asked
Rogydogeasked
Dieter G.asked
George K.asked
My Tom Tom go 620 is frozen
Wont turn on
Tried the top rear button
Tried unplugging
Screen appears to be on with a dull blue
Is there a reset button
2 answers
My GO520 behaved similarly before shutting down completely, it would flash the TomTom name and Symbol in the screen constantly.
Holding the on/off switch for about 30secs would rectify until eventually (a week after it started doing that) it lost all power/life!
There is NO reset button on these current TomTom devices.
Just purchased a Garmin Drive 61 ($149 from JBs) paid an extra $22 for extended warranty (3yrs - Replacement)
Works great, very happy so far!
the power supply was my problem cheep Chinese socket extension so make sure you have primary power to the device solves so many problems.
Ferenc V.asked
Stopped giving me verbal driving instructions. Have I done something wrong?
2 answers
Put in the bin and purchase a Navman as I wish I never purchased a Tom Tom
Do a reset
Adeasked
Phone connects via bluetooth as soon as I get into the car and I can get traffic. When I park the car in the garage it picks up my home wifi and the next time I use the car and gps I have to reload "Mydrive" on my phone to get traffic data. If it is switched off before I get home and wifi is not connected it finds it automatically again next time. So it appears that once it connects to wifi, the next time I drive I have to restart Mydrive on my phone to get traffic again. Very frustrating. It should pick up traffic as well, seeing it is connecting the phone and Mydrive is still "on" on my phone.
1 answer
Hey Ade maybe go to into your Bluetooth phone settings then find your Home wifi Name and choose to Delete this Device or Forget this Device option and you should be right on from then. Cheers TK
Thomas G.asked
Can I get information eg speed. Speed cameras. School speed areas without putting a destination in.
1 answer
Because I haven't used it a lot since I bought it I haven't tried all the areas, it does show speed once you start moving but being in a rural area don't know about speed cameras,it did recognise the local school zone, only one sound for all warnings, personally, I'd prefer to have my older model, the Start 20, hope that helps a bit. PS the speed zone was recognised while I had a destination in it, don't know if it works without destination.
Tom M.asked
Besides showing maps, can I get a line by line readout of the directions?
No answers
Tomasked
Just bought TomTomGo620 and it has started playing a promotional video out of the blue that loops! Van anyone help stop this incredibly annoying and illegal feature for someone driving?
4 answers
Sorry to hear that mate. People should always review items before purchasing. Tom Tom won’t give you much help. I will never buy from those criminals again
Try to reset to factory settings, if the problem continued, Contact the tomtom and tell them thr problem.
Just when I thought that their product couldn't possibly get any worse...
Sorry to hear about this 'feature'. And it is nothing that I can offer any help with except for suggesting to contact Tomtom.
Good luck!
Grantasked
I have purchased this GPS online and was under the assumption when it stated in the advert that it was world wide it would have all world wide maps. It arrived today with only maps of South East Asia Australia and NZ etc.I purchased it to take to Europe but there are no maps of Europe on it. I have no idea how to download maps so I am going to return it. I have not opened it, the plastic wrapping is intact. Can you send me a forwarding address so I can return it please. Many thanks Grant Parker
1 answer
open menu... swipe to settings...click on maps... then add a map or choose another map you can select any map in the world. if insufficient space you may need to delete a map not required.
Bobski
Beryle Morganasked
where or who can I ask to help me with this new tom tom GO 620? I purchased on line from tom tom, I have rung the number just to get help to set up the device - sorry but I didn't get the help I needed, I was just sent the 124 pages manual - sorry I need clear instructions not stuff that misses the point. I have had Tom Toms before and not a problem - have loved them. But not anymore sorry - I am just so disappointed
2 answers
I don't know what you need to set up except your home. Really, the operation is very little different to earlier models. If you want, you can call me and I will assist over the phone. I don't want to put my mobile number in an open forum so we need to find another way - perhaps email. I live in Sydney.
thanks Terry, I rang Tom Tom support again and got a guy that was much more helpful - the previous instructions were connect to wifi !!! I don't have wifi, but this guy helped me to install My drive and guided me through the setup. It is just that I'm not tech savvy !!!
thanks for your reply
Enjoy your day
Beryle
Wendy Masked
ricky1610asked
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