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Reviews

4.6

78 reviews
5
(62)
4
(9)
3
(2)
2
(1)
1
(4)
  • Product Quality
    4.9 (54)
  • Return Claim MadeYes (2) · No (59)
  • Shipping
    4.7 (42)
  • Customer Service
    5.0 (1)
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Stephen Lumsden

Stephen LumsdenMid West, WA

Good gear, good prices and even better service

published

Great variety always get what i want at a very competitive price and delivered as requested you can't go wrong with Toolmart, it's that simple that why I keep coming back.



Review collected in partnership with Toolmart

Found what I was looking for

published

I Found what I was looking for at a reasonable price. And delivered on time. Very satisfied with the products I purchased, i am happy to use toolmart online again.

Review collected in partnership with Toolmart

Aaron Oxley

Aaron OxleySouth-Eastern Region, NSW

Prompt delivery massive markdown from retail thanks guys will buy from again

published

Made a special order at bunnnings 90 bucks went to this web site 7 bucks plus delivery thanks guys will be back again to buy many thing I need for my business

Review collected in partnership with Toolmart



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acs111

acs111

  • 3 reviews
  • 1 like

Quick online delivery and great price to Hobart

published

Thanks guys, delivered on time and the price was competitive. Delivered to Hobart with no problems. Would definitely recommend their service. Will use again next time I need any tools.

Review collected in partnership with Toolmart

Marg watson

Marg watsonGippsland, VIC

Please give customers a choice re packaging

published

everything was perfect except it arrived wrapped in plastic !The product was protected by a hard case and did not need the plastic. Please abandon plastic packaging to paper packaging.

1 comment
Toolmart
John C.Toolmart

Review collected in partnership with Toolmart

Diane C

Diane CSouth East Queensland, QLD

First time user

published

Easy to navigate, good range of tools to choose from, quality of product excellent. It was cheaper and easier to by from Toolmart online than to go and search local hardware stores.

Review collected in partnership with Toolmart

head

headsydney

  • 48 reviews

Worth the google Toolmart

published

This company are so good i dont think i will go anywhere else in sydney,
If you know what you want they are so so helpfull. John helped me .and took a week to get here to sydney .
Very pleased worth the wait as it goes from W.A was fast aust post cant even deliver within nsw in 4 days.
Will repeat buying as much as possible if they can get the brands.
Thanks toolmart

2 comments
Toolmart
John C.Toolmart

Thank you for your review. We really appreciate the feedback :)

head
head

Thanks my pleasure you should include busness cards in your packages?

David

DavidKinross

  • 12 reviews

Now that's what I call customer service.

published

All I wanted was a small, possibly the smallest, block plane, cost $13.50. Hardly going to bust their sales figures for the month. Guys in there couldn't have been more helpful. They didn't have it in stock but no problem, they'd have it shipped over and give me a call when it arrived. Sure enough, late the next afternoon I got the call, it had arrived. Went over the next day and there it was. Well done guys, that's customer service.

1 comment
Toolmart
John C.Toolmart

Hi David, thank you for the nice feedback. We have passed on your comments to our Joondalup store.

DK95

DK95Perth

Fantastic Service

published

My shopping experience was outstanding. I'm not usually one for writing reviews however I had to after the service I recieved at the Belmont store yesterday. I cannot speak highly enough of the manager there who spent A LOT of time with me listening to what I needed and recommending different ways about it. A lot of store you go into don't wanna go above and beyond for a "smallish" sale, but Toolmart definitely do! Will be back, never going anywhere else again!

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daz

dazperth

trying to get a tool repaired

published
1 comment
daz
daz

well it all ended well, after this review i was contacted and the matter was sorted free of charge.
saw is working well and no further trouble.
Just wish it had not taken so long, or required a review to be written for it to be resolved.

JackBeanstalk

JackBeanstalkPerth

  • 3 reviews

Best tool shop in Perth

published

Fantastic shop. All the staff are really helpful and went out of their way to explain the differences between makita, milwaukee, dewalt and brushless and non brushless tools. Didn't feel like they were pushing me to buy and just wanted to make sure i got the best deal. Will definately be back.

John

JohnPerth, WA

  • 6 reviews

Watch the warranty.over 5 weeks

published
2 comments
Toolmart
John C.Toolmart
John
John
chunkyboy

chunkyboyMascot

  • 4 reviews
  • 4 likes

Be Careful of buying online from Toolmart

published

The guy I spoke to there about my DAWN vice which broke after only 1 month of use (owned for 9 months) was nice and being as helpful as he could but it is obvious that there is very little training for staff to correctly handle online purchases and I was never given any type of compensation

I did not as far as I know misuse the vice in any way (just was holding my axes) I restore vintage axes

Now I am left trying to clamp my axe heads to my workbench with vice grips (not very efficient) while I work out where to get another vice

2 comments
Toolmart
John C.Toolmart
chunkyboy
chunkyboy

Yes...no worries...my phone was actually out of charge and I did not realize...appreciate you getting back to me on this matter and the support of your team
Regards

Big shop, great range, helpful staff

published

I recently purchased a new cordless kit from the belmont store, i was tossing up between Makita and Milwaukee so the salesperson talked me through my options, I ended up going for the Milwaukee 6 piece kit (Milwaukee have a larger range of mechanics tools). They even swapped out the circular saw for the big impact wrench and i just paid the difference ( something that the red shed up the road refused to do). Im more than happy with the tools and they looked after me on the price for a set of deep impact sockets when i went back in a couple of days after. overall really happy with the service and the range of products.

Great service, Always look after me when i go in there

published

I have been shopping at the Belmont store for years now, I've never had any issues with the staff or customer service, they are always willing to help and gave my son a good discount on his tool kit when he started his apprenticeship, definitely worth having a look in there nexe time you're shopping for tools, would recomend to anyone

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Tas

TasPerth, WA

  • 5 reviews

Customer service.

published
2 comments
Toolmart
John C.Toolmart
Tas
Tas
Stephen

StephenPerth

  • 2 reviews
  • 7 likes

Dodgy I reckon.

published

Took my ELU PS174 saw in as the blade was stopping some times. They charged $44 to inspect got the report $240 as bearings where gone and belt needed replaced, would have to wait 3 months for parts, reckoned it was best to buy a new saw as their warranty is only 1 or 3 months. Given saw back still unassembled. I re-assembled and bought a belt online for $25 from UK low and behold saw works like new! If they where not interested in the job why bother lying just tell the customer, they will not be getting any business from me dodgy as!

1 comment
Toolmart
John C.Toolmart
Tom W

Tom WPERTH

  • 5 reviews

Toolmart torch exchange

published
Page 4 of 4
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