Total Tools (page 2 of 6)

After purchasing my item and using it for 10 minutes it fell apart
on returning it to the store for a refund or store credit
i was told that they would have to get permission from head office
and denied a refund or store credit on the spot
So i am now buying a $500 welder and ladders from SYNEY TOOLS

So disappointed with this store. No return and no credit on heaters just because we ordered it for you?!!!?!!?!? This seems totally ridiculous and not in writing anywhere stating that if we order for you from our warehouse you can’t even get a store credit.

The biggest issue with making a purchase online is the process that is put in place to make a return.
In my case I made purchase online and it was click and collect from Tullamarine VIC store. Later I decided to return 1 of the item and then I became aware of the painful process and experience. To return a product you have to contact online customer service, noting that as of now there is no contact number or live chat facility which is active (April 21) hence you are required to fill online form. Once a response is received, which in my case t...

My business partner bought an industrial high quality pressure washer. Unfortunately the pump failed after 2 hours use. After 2-3 weeks and several follow ups requesting refund or new machine we had not heard back. It was not until we engaged the company lawyer that is was assessed and replaced after nearly a month. OK that is bad luck the machine fails but the aftermarket service was appalling and cost us a lot in $$ and time for rental machines... but wait, there's more..it happened again..
New machine sprung a minor oil leak.. not major, ...

Staff couldnt have been more helpful. Their experience and knowledge had the ability to sort out my issue quickly and effectively.

Ordered a battery operated rattle gun. I had selected "click and collect" however at the pay screen, after it asks for my car details it says to enter my email address (I had but they need it again in another box for a newsletter). Why would you not do this check before asking for card details is beyond me.
Anyway I enter my email address again. In the process, without me knowing it defaulted to delivery. Shortly after paying, Im getting texts saying my goods will be delivered to a place I wont be at a time they will be there. I get a text fro...

The staff are very friendly and very helpful to customer... and the price was very cheap compared to other store

My experience at total tools was unforgettable because everyone there was so nice they all said hello can I help you with anything. It a change from all the other shops I've been to were the employees are inconsiderate and didn't care but not total tools.

we bought a new compact and its wacker compactor and gave twice too repairing and last 7 to 8 week its been in repair centre whenever i called the guys they just said we r waiting for the parts, so not a really good experience...

Every time I go into total tools they are so unorganised! worst service I have experienced the boys don’t know what’s going on in there.. will be buying everything from gas weld!

We have to make new account applications at different stores. Would help if one account was across all of the stores.

Went to the malaga store handed jay a list the order was filled as easy as that.And great with warranty claims as well.

Welcoming as soon as you step in store. If staff walk by they acknowledge you and ensure your being looked after. Very personalised service, fast and friendly

Product faulty. Asked for warranty fix. I said I needed wheel so I could keep working, Was told someone would get back to me. No one did. Now I have to wait til monday but I have no time Monday!

I asked if I bought an item and kept the receipt, could I return it. They said yes, and I ended up bringing the item back unopened, unused, in packaging, and they tell me I can’t get a refund if it’s over 2 weeks. I only bought it late November... what total tools these guys are. It’s not just out of principle that I won’t go back, as a tradie, I can’t afford to do business with dishonourable businesses. I’ll just go to the million other shops that have reasonable policies.

I went to store and asked about a laser measure. I was asked if indoors or outdoors. I advised mostly indoors but a little outdoor use. I was then advised that the red laser is tricky to see outdoors and green is easier. Sounded plausible to me. We discussed the price and I purchased an item. Unfortunately I was sold a laser line not a measure. I didn't really pay attention to the box. I returned to store and was easily able to exchange for a laser measure with fantastic service saving the day.

Very helpful and knowledgeable - had a laugh, got what I needed with their help - so easy and pleasant - I will prefer to visit this shop in future

I purchased a Kreg T-clamp back in June e 2020, first time using it I found it to be faulty, being Jan 2021. Took it back to Total Tools Mackay the guys their agreed it was faulty and under warranty. I was advised the process was in the hands of Kreg, however the guys agreed to simy replace the item then and there and they would process the warranty direct with Kreg,the upside being,I was not left without the use of the tool. They didn't have to do this and the assistance is great appreciated.

Just needing a impact gun sorted out under a warranty issue.
staff got it sorted and very happy with result.

Bosch has a Great product, I will be using my Bosch grinder 5 days a week & week ends
so I Won’t be having any problems as back from total tools

Great helpful team at Lonsdale store.
The missus's got the wrong product so I went in and seen the boys and swapped for what I wanted with no hassle or fuss. I also picked up other things while I was there and couldn't be happier with the service and advice from the team.
Will be going back soon.
Thanks boys

I ordered a Makita cordless jigsaw for my boyfriend it arrived and as l was unpacking it l noticed the box looked very rough so I started to take pictures as l unwrapped even the stickers on the box were yellow from being on display for along time. Inside the saw had small chips on the handle and body there was no blade no clear plastic blade cover no instructions and no plastic wrapping, obviously a display model rang the store spoke to a nice young man who said he remembered sending it out and l would have to go back through the online stor...

My partner and I walked into the Brendale store on a Sunday, absolutely dead quiet. And took us 20 mins to get served by a sale rep. Bought a faulty product and refused to refund it. Now we are stuck with a faulty item as they are trying to claim ‘we changed out mind’ with the item we purchased.

Finally finishing off a furniture job and bought the wrong sized sandpaper for my sander. Total Tools were happy to do the swap and help with the correct size. Job done!

This is the first time I have used the Makita Battery operated vacuum stick, I bought the highest performer and am very happy so far with the great suction and long lasting battery. I am always impressed with the helpful staff at Lonsdale.