5 questions from our users
Tracey C.asked
I have order a generator over 3 weeks ago and I still haven't gotten and I have sent two emails and still nothing and the phone number they have is all about other products from different companies. Does anyone know how to get them on the phone?
2 answers
Tracey
In the end, the only way that I could make contact with the online order team was to phone 1800868258 and then select 3 from the options listed which connected me with a real person from the National Support Team who then transferred me through to the Online team who then emailed me a copy of my order confirmation and advised that the mower I had ordered, was on back order. I was also advised that someone from the Coopers Plains Store would be in contact with me to advise delivery timing. I am still waiting for this to occur. I intend to contact the Coopers Plains Store tomorrow rather than continuing to wait for them to contact me. There was no explanation or apology forthcoming for the lack of service and non compliance with statements on the Total Tools website. I hope that they follow through as advised so that I can cut my lawn which due to the delay is extremely long and in dire need of a haircut. Hope this helps you.
Try this -1800 868 258
Contact Us. Our friendly staff are always here to help with your enquiry or respond to any feedback. For the most efficient response please use the below form to submit your enquiry. Alternatively you can contact us on 1800 868 258 8am-6pm MondayFriday (AEDT)
Robert B.asked
I would like to know how mutch is a 18 volt Makita collated plaster screw gun kit is worth
No answers
Ashasked
Ordered 6 weeks ago now, drill hasn't been delivered, contacted total tools on the 24/12/19they said they had no stock in one location that it will be delivered from penrith, still nothing and it's not the 4/01/2020. But I'm still paying for it through easy pay. No receipt has been emailed on purchase but paying for it. Looks like I'll be contacting the ACCC
1 answer
Hi Ash,
I apologise about the issues you've had receiving your drill. Was this an online order? If you could please email: [email protected] reiterating the above ad I'll be able to investigate further to get this resolved as soon as possible for you. Please attention: Michael.
Kind regards
Michael C
National Customer Service Manager
Ashasked
Ordered 6 weeks ago now, drill hasn't been delivered, contacted total tools on the 24/12/19they said they had no stock in one location that it will be delivered from penrith, still nothing and it's not the 4/01/2020. But I'm still paying for it through easy pay. No receipt has been emailed on purchase but paying for it. Looks like I'll be contacting the ACCC
No answers
Powerlessasked
Hi I submitted a negative review for Total Tools yesterday and it appears to be still pending approval while a glowing review was published this morning. What is happening?
6 answers
Total ToolsTotal Tools
Hi,
There is no approval process from our side - it might be a ieatwords.com.au process.
Thanks
maybe they didn't write 25 or more words.
Sometimes it takes days for the staff to review and publish and let's not forget weekends
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