Tradelink

Ordered tap ware and basin months ago. Gave them a $500 deposit as requested. No taps, no basin and no communication forthcoming after my chasing this up for weeks.
Lots is nonsense about the supplier not knowing when the taps would arrive yet also no feedback on the basin which would have been via a different supplier?!?
Visited store to request refund after my builder who had waited for weeks had to cancel because of no tap ware or basin.
Hard to find record of sale,$500 deposit or order so record keeping appalling.

But wait there’s more……...

Bought bathroom fittings online assuming they were in stock and ready to ship. 2 months later I was still chasing up the status of the order. Ended up requesting a refund and received an email that this had been processed. Over a week later and still waiting for the funds to be returned. I will never shop at tradelink again.

I asked for samples of brushed brass. Was told that there is million types of brushed brass. After finally confirming I’m talking about a colour, was told it’s basically the same as brushed gold. No further assistance given. Extremely unhelpful and nasty

I'll never use Tradelink again. I ordered tapware and items online for a bathroom reno back in mid April, which I thought was plenty of time before the reno starts in mid May. I had to constantly chase them on the status of the order, and got the shower/bath mixers just in time to put into the wall by the plumber (wouldn't have made it, if I didn't get on them myself). Now it's June, and I'm still waiting on half the order to arrive, and I have to chase them up myself yet again!
I paid for this stuff up front back in April, on the assumption that it's all in stock, thinking that I'll get everything ready for the reno, so I don't have to chase things last minute - wrong.

I ordered a cooktop online, after I picked up from store, my cooktop back to normal, so I quickly returned it within 30 mins. I was charged 20% for return this back, I was told that is their policy. Never shop with tradelink again.

I have had recent dealings with two Tradelink stores and also with an online order. My comments do not relate to the Osborne Park store as I have had a good experience with staff there.

My comments relate to the Belmont store and the online ordering process (and my order is to be delivered to Belmont).

Belmont store staff do not appear to know what they are doing. I was told my mirror (which I had purchased over the phone with the Belmont store) was ready for collection. I duly turned up and staff took 20 minutes to locate my order both on th...

Service was very poor. 7 day delivery turned into 26 days with continuous chasing from my side.
The order was finally delivered by [Name Removed] who took over the matter and resolved it with professionalism and empathy.
Would not deal with Tradelink again unless it is directly with [Name Removed]

Bought a flexible anode from Tradelink at Bannister Road, Canning Vale, Western Australia. I was handed a broken flexible anode and when I tried to return for a refund I was told that I broke it. The anode did not come with any packing. I assumed a flexible anode flex and did not ask any questions when I was handed the anode. The assistant manager, Gary Oldham, refused to admit that he handed me a broken anode and outrightly refused to refund me. My advice is avoid going to this store for anything. I'm bringing my complaint to the Department of Commerce Consumer Affairs of Western Australia.
If you have similar experience, please share it to bring them to justice.

Sold us a bath on special then 2 weeks later told us they sold too many of these baths. Offered us a lesser quality replacement. Could of told us 2 weeks earlier and saved us from plumbing in for that specific bath. Terrible customer service

Trade link bibralake didn’t care what we wanted as long as they got there money will not go there again

I needed to order a greywater lid and rang the Ipswich store. Gave them the manufacturer and part number. "We'll get back to you," was their reply. They did and said it would take 3 or 4 days to get to their store. Had to give a 20% deposit, which is fair, as I said I wasn't going to pay the full amount.

Two weeks later, I rang and asked about the delay. They had no idea. "We'll get back to you," was their reply. They did eventually, blamed the supplier and said it would be in store within two days. Four days later they rang to say that it was...

What an absolute shocker of a customer experience with Tradelink!! I’ll definitely be choosing to shop with The Blue Space in future where the customer service is phenomenal.

The email address <[email protected]> is actually a “noreply” email address I discovered after a very strange “customer care” lady finally said she was aware of this issue but not before repeatedly saying she didn’t have any emails from me even though she knew why.….. I told her I replied to the order email and spelt the email address I’d used a couple of time...

I purchased a sink from Tradelink and discovered that it was actually too big for my project, so I asked if I could return it and order a smaller sink at a much higher price. Tradelink charge a 20% restocking fee! They can keep the big sink, penalise me the restocking fee, but I won't be purchasing the smaller more expensive sink, or anything else from Tradelink.

This is a terrible place! Management put profits before people and burn their staff out! There are other places out there to make a living! Slavelink isn't one of them!!!!!!

I’m a single woman with no male contacts. I purchased a toilet at Tradelink Broome and because I couldn’t carry it upstairs alone, the manager assured me that I could leave it at the store for the plumber to pick up. Plumber arrived at my place without the toilet claiming that I had picked it up as the manager remembered putting it in my car for me. He even had the audacity to get the plumber to check the back of my car to make sure the toilet wasn’t there. I should have done the manager’s job for him and asked him to put a sign on the box - ‘Paid: To be collected’. To be fair, the Manager did deliver the toilet himself once he reluctantly acknowledged his mistake.