Transcorp Removals and Storage

Be warned. Pre sales, customer experience and pick up was great, but receiving my goods with 50% of them damaged 2 weeks late and making an insurance claim was TERRIBLE. I Couldn't believe that 50% of my belongings were all damaged, busted fridge with the motor displaced full if dents, busted sofa frame, split bookshelf, glassware, cookware, lost bed frame, all furniture was dented and chipped.. over 10k purchase price of damage. It was disgusting. The outcome was transcorp removing themselves from fault, replacing damaged items with crap onl...Read more

We had a very large move consisting of a two bd house and two 27 m2 storage units in Mordialloc coming together in a 2 storey house in Dingley Village. We had 2 teams of 2 men and 2 trucks and the service they provided was exceptional. They arrived at 9 am and worked flat out, finishing just after 2 pm. Even a morning storm didn’t slow them down. They were very careful with all our furniture and 100 boxes and even took everything to the desired locations in the house’s upper and lower levels. No breakages or damage to anything. We would highly ...Read more

I recently moved my 1 bedroom apartment from Brisbane to Melbourne on my own, and I couldn’t recommend Transcorp enough! From the first click to get the quote till the last goodbye to the movers, Transcorp helped make my first interstate move a great experience. The reviews on here did worry me a bit, but everything went so smoothly in the end, I have nothing but praise for them. For the sales/booking part, I appreciated only dealing with one person (Rebecca) who really took the time to get things right and explain things to me (and put up with...Read more

Moved from Perth to Sydney and used Transcorp, would like to give people considering this company some understanding of what they doing and my experienced.

What got me to right this review was my TV turned up at Sydney broken, looked like it was dropped from a height, due to the screen being broken and the top frame completely bent. I was told to lodge a compliant with customer service, which I did and it took nearly a week and a couple of emails to obtain a response.

When you sign the contract it highlights quite clearly that they take resp...Read more

We moved from Melbourne to Sydney, on the day of the move they arrived 4.5 hours late! They had no understanding of time management or professionalism.

I had to help them with the move due to the slow pace and laziness. The communication in transit was loose at best and didn't stick to the agreed arrival time.

They broke our fridge and desk plus also damaging numerous pieces of furniture.

I raised these issues with [Name Removed] who advised the following - "it has been determined that your goods were handled and transported in the prescrib...Read more

I would not recommend this company. This would have to be the worst relocation experience I have had.
Trancorp sub-contract the removal out, and it turns out, the subcontractors then subcontract again. There appears to be no quality checks in place.
Move was from Canberra to Melbourne. My goods were picked up at 9.15pm on a Sunday night!
I had attempted to contact the driver ([name removed]) Saturday afternoon (when I had not received a call to confirm pick up time as advised by the office on Friday) to get an ETA for Sunday with a one word ...Read more

On the removal day, Transcorp omitted items from our original inventory and made us pay extra to take the missing items. We are taking them to the State Administrative Tribunal in WA to get compensation for their failure to exercise due care in checking our inventory and for wrongfully asking for payment for the missing items.

They also spent the whole removal day checking items off the inventory instead of actually moving the items into the van. We ended up doing all the lifting ourselves.

I chose Transcorp thinking a bigger company would ...Read more

I used Transcorp to move from NSW to QLD last June and I couldnt recommend the company enough. 5 STARS!!!!!
This was a project I turned inside out.. I had contacted about 5 companies and most I found arrogant, rigid and expensive.
Transcorp were a breathe of fresh Air.

We drove up with our 3 month old son so it was hard for us to guarantee we could do the trip in 12 hours as most companies demanded.

Transcorp were very flexible they agreed with me to give me 2 days to travel up and when we made it within 24 hours, they were still able to d...Read more