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Steve BGreater Melbourne (Metropolitan), VIC
- VIC, Sunshine West
- Verified customer
Perfect Move and Installation of my New furniture
Fantastic job - On time, well presented and very professional. Challenging day as hot and humid. The Transcorp removalists never complained for a moment. Unpacked the boxed items, carefully installed the furniture as I requested and took the boxes /rubbish away including the old furniture I didn't need. All done within the time I anticipated. I will highly recommend them to family and friends.
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- VIC, Sunshine West
- Verified customer
A great experience!
I recently moved my 1 bedroom apartment from Brisbane to Melbourne on my own, and I couldn’t recommend Transcorp enough! From the first click to get the quote till the last goodbye to the movers, Transcorp helped make my first interstate move a great experience. The reviews on here did worry me a bit, but everything went so smoothly in the end, I have nothing but praise for them. For the sales/booking part, I appreciated only dealing with one person (Rebecca) who really took the time to get things right and explain things to me (and put up with...Read more
my silly questions!). Also the actual move was great too. The guys (Trevor and another fellow, can’t remember :’c) were super quick with the pickup and great with communication. At both pickup and drop off they were on time (even early which was great) and were professional to both myself and the building manager. Would definitely use Transcorp again in the future.Similar opinion? Write a review on ieatwords.com.au!
Shaun
- 2 reviews
- VIC, Sunshine West
- Verified customer
Used four times - still love them
I have moved more times than I can count, four of which have been done with Transcorp. My latest move with them was exceptional. Jake (the driver) had to put up with a rude, uncooperative apartment manager in building. But he did so with respect and professionalism the whole time.
Jake was flexible with delivery time and cared for my belongings like they were his own.
The company communicates well, and regularly. Not once have I had to chase them up for information. I would use them over any removals company - every time
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Find out how Transcorp Removals and Storage VIC, Sunshine West compares to other Furniture Removalists
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DelfordhamSydney, NSW
- 2 reviews
- VIC, Sunshine West
- Verified customer
Great Service
Rebecca and the team helped move a three bedroom, two bathroom, living, dining and outdoor setting home from Melbourne to Sydney, they were fantastic, we were already in Sydney so couldnt supervise the move.....they were detailed, communicative, helpful when troubleshooting and we cant recommend them enough!
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- VIC, Sunshine West
- Verified customer
Great service
John & the team are fast efficient and well priced. Have used them a number of times over the years and will use them again moving forward. Great service with a smile!
1 comment
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Tamsin
- 3 reviews
- VIC, Sunshine West
- Verified customer
Extorted extra money from us on the removal day
On the removal day, Transcorp omitted items from our original inventory and made us pay extra to take the missing items. We are taking them to the State Administrative Tribunal in WA to get compensation for their failure to exercise due care in checking our inventory and for wrongfully asking for payment for the missing items.
They also spent the whole removal day checking items off the inventory instead of actually moving the items into the van. We ended up doing all the lifting ourselves.
I chose Transcorp thinking a bigger company would ...Read more
be a safe option. They ended up being way more expensive than anyone else, careless and negligent in documenting the items on our inventory and caused unnecessary stress on the removal day. October 29th 2022 Update: Damaged our irreplaceable goods An update to my previous review. Our antique table that is irreplaceable arrived completely broken plus other damage to goods. Stay away from this company. Over $2000 down the drain.2 comments
John C.Transcorp Removals and Storage
Good afternoon Tamsin.
Thanks for the comments but I am disappointed in a number of aspects of this review and after a detailed investigation, the stance I am taking in my response is primarily to sup... Read more
Hi Stan
We never removed the bikes - that is a complete lie on your company part. I hope you have proof that we removed the bikes - which you dont as there is no record of this - as you will need thi... Read more
s once the Tribunal contacts you in response to our application to them.Similar opinion? Write a review on ieatwords.com.au!
Glen M.Canberra 2600, ACT
- VIC, Sunshine West
- Verified customer
Were great at rescheduling as my circumstances changed a lot
Moved approx 21m3, all the big stuff from Geelong to Canberra. Were very open from the start that it would most likely be contracted out. I rescheduled a number of times as i was already in canberra so had to organise with real estate as well to meet them. Work was given to B2B, staff and truck were a bi t rough but all my stuff was packed a protected well, took photos of marks on the fridge prior to show that they didn't damage anything. Would recommend them to anyone happy to use subbies.
1 comment
John C.Transcorp Removals and Storage
Hi Glen,
Thank you so much for your kind words and nice feedback. We have already passed on the comments to the team involved.... Read more
Sometime rescheduling to suit circumstances can work out for all involved Thanks again Transcorp Client Services TeamSimilar opinion? Write a review on ieatwords.com.au!
Karlie C.Greater Melbourne (Metropolitan), VIC
- VIC, Sunshine West
- Verified customer
Experienced and Professional Team!
We had a seamless moving experience with Transcorp! Zach and Johnathan were an absolute pleasure and were nothing but professional and helpful. The team made moving a breeze, and showed their years of experience. Thank you for making a typically stressful experience, an enjoyable one. Would definitely use again and recommend to anyone wanting to move.
1 comment
John C.Transcorp Removals and Storage
Hi Karlie,
As a repeat client, we are always happy to hear of your great feedback. We are sure to pass it onto the team that performed your move.... Read more
We hope you enjoy your new home as a family! All the very best. Transcorp Client Services Team.Similar opinion? Write a review on ieatwords.com.au!
Anthony T.Greater Melbourne (Inner), VIC
- VIC, Sunshine West
- Verified customer
Absolute Professions. Highly Recommend
The boys at Transcorp were all class and made our move in day that much easier. They called a couple of weeks before the move, ran through the things in our two bedroom apartment that they’d be moving and laid out what would happen next. We received a confirmation text the day before, and they even followed up with a personalised text too - that was a nice touch. We’ve heard horror stories of removalists before but these guys were absolute professionals. They arrived and finished right on time, it was very impressive. Moving from South Yarra to...Read more
Richmond - nothing broke, nothing was scratched and even our tall fiddle (plant) made it over without losing a leaf. Both the boys were very friendly and offered us handy advice as we were making our new place a home. Would highly recommend!1 comment
John C.Transcorp Removals and Storage
Hi Anthony,
The lads on your job are really happy to have heard your feedback. Thank you for finding the time to review our removal service. We always aim to please in this very difficult industry of moving personal belongings.... Read more
Have a great weekend and thanks again. Transcorp Client Services.Similar opinion? Write a review on ieatwords.com.au!
Find out how Transcorp Removals and Storage VIC, Sunshine West compares to other Furniture Removalists
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George TGreater Melbourne (Metropolitan), VIC
- VIC, Sunshine West
- Verified customer
A Huge Load Off Our Minds
This was our first time using a removal company. It wasn't an easy decision given some stories but in the end we are so glad we chose to use one and so happy that we chose Transcorp. We moved from a 2 br apartment in South Yarra to a 2 br apartment in Richmond. Our South Yarra first floor apartment had a very narrow staircase and access to the Richmond apartment was also restricted. Despite all of this the move went amazingly well thanks to the superb moving crew who arrived on time and had plenty of helpful tips and tricks! The move was over before we knew it! Our choice to use a removal company saved us a heap of stress and when we move again we will no doubt go with Transcorp once again! Thanks again guys, we wish you all the very best!
1 comment
John C.Transcorp Removals and Storage
Hi George. Understand the stresses of moving home and finding the time to write a positive review is greatly appreciated.
The boys had to work hard with the difficult stair access but the timing was bang on the expectation supplied to your family.... Read more
Wishing you the very best in your new home. Thank you again - Transcorp Client ServicesSimilar opinion? Write a review on ieatwords.com.au!
Brook D.Greater Melbourne (Metropolitan), VIC
- VIC, Sunshine West
- Verified customer
Outstanding removalists
Recently had a large 3 bedroom house move from Perth to Melbourne and the guys at transform did it in 5 days!
I just want to say a massive Thank you to your Team on our recent move to Melbourne. Your guys were amazing to work with and their commitment to your company is outstanding. A move interstate is always stressful but your company made it so easy and hassle free and I just wanted to say Thank you for that! The service is outstanding and I would highly recommend you to everyone!
The guys in Perth turned up on time and so did the guys unloading in Melbourne! Outstanding service, everything hot blanket wrapped and not one single thing arrived damaged!
1 comment
John C.Transcorp Removals and Storage
Good morning Brook,
Thank you so much for your kind words considering it is a very challenging industry. We are sure to pass on your feedback to the internal and on site removal staff. Transcorp is c... Read more
onsistently aiming to improve procedures to help us remain market leaders.Similar opinion? Write a review on ieatwords.com.au!
Michael and NoniSouth East Queensland, QLD
- VIC, Sunshine West
- Verified customer
Respectful Service
We have used Transcorp a number of times now, most recently in May this year. The previous occasions were moves within suburban Melbourne and most recently required an item to be moved from Brisbane to Melbourne. We have always found the owner John and his staff to be incredibly helpful and respectful towards our property. I would highly recommend Transcorp for any move big or small. Michael and Noni Fitzgerald
1 comment
John C.Transcorp Removals and Storage
Hi Michael and Noni. Thank you for your kind words. We are there to help with your next local or interstate move.
Transcorp Client Services Team.
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- VIC, Sunshine West
- Verified customer
Disappointing - two days late and poor communication
The initial booking experience was great, the sales team were very helpful. However, the actual delivery process was not great at all. The delivery guys did not show on Thursday, the scheduled delivery day - no worries, it was a tight timeframe so I wasn’t surprised. The next day, Friday, I did not hear a thing from the driver and when I called for an update in the early afternoon I was told they would not be arriving until the next day. I get woken up to a call just before 6:30am on the Saturday morning, with the delivery guys telling me they ...Read more
were FIVE MINUTES away from the address. I’m willing to be flexible as I understand that there are other jobs to be done along the route, but 6:30am on a Saturday morning after not showing two days in a row is a bit ridiculous. On top of that, some of the furniture was damaged - two sizeable dents on the fridge and gouges taken out of a wooden chest of drawers. Overall, not impressed. Very disappointed as the reviews seemed solid.2 comments
John C.Transcorp Removals and Storage
Hi Phoebe.
Thanks for taking the time out to post a review. I am so sorry that we seem to not have lived up to your expectations.... Read more
I must say we were a little surprised to read this review, as we have had no prior contact from you to outline your concerns. By no means am I suggesting that we are perfect, or faultless, but we do care about the Customer Experience we provide, and our customer's well-being. I have personally tried to make contact with you since this has been posted to try to better understand the issues, and to see if there is anything I can do to help, but am getting no response. I can not do much else. Anyway, Phoebe, if there is anything I can do, please feel free to contact me directly on 1300466838 or by return email [email protected]Hi John, I did not feel the need to contact to directly after the delivery was made as frankly there is nothing to be gained from talking to you after the fact. You are welcome to email me directly if... Read more
you would like to speak with me (all other communication with Transcorp has been via email) - I do not have time during work hours to discuss what I have already outlined in the post above.Similar opinion? Write a review on ieatwords.com.au!
- VIC, Sunshine West
- Verified customer
Great end experience
Would like to thank Transcorp for a major redemption in service delivery especially Stan and John who took time out to follow up and make sure our concerns were addressed and our furniture was received in one piece. The delivery staff were very professional throughout the process, handled our furniture very carefully without any damages. Turned a negative experience into a positive one.
1 comment
John C.Transcorp Removals and Storage
Hi Asanda,
John and I are very grateful with your patience and open-mindedness in allowing us to work through a solution for you and Nick. We pride ourselves on our systems and processes and our people, although occasionally things don’t go to plan.... Read more
Thank you so much for your kind words. We hope you settle happily into your new home. Kind Regards StanSimilar opinion? Write a review on ieatwords.com.au!
RoxySouth East Queensland, QLD
- 2 reviews
- VIC, Sunshine West
- Verified customer
Excellent service
Lilly, Brenton, Sue and Michael all helped in some way to make our Site Engineers move easy from Ballarat to Yass. No question was too much trouble. Furniture was collected and packed early. Flights were delayed and an alternate means of accessing the new property for delivery was organised (great real estate agent). They kept in constant touch and were very accommodating as we ironed out a few unforeseen glitches. Their professional customer service and efficiency made our interstate move easy! Will definitely use Transcorp Removals in the future.
1 comment
John C.Transcorp Removals and Storage
Hi Roxy,
It is great to see your feedback review and we always work hard to achieve the desired results in this very demanding industry. We will pass on your kind words to the relevant staff.... Read more
We are so glad we have met expectations as we are continually improving our procedures and methods to establish favorable results for all parties concerned. Thanking you again and have a lovely week. Client Services - Transcorp Removals & StorageSimilar opinion? Write a review on ieatwords.com.au!
Find out how Transcorp Removals and Storage VIC, Sunshine West compares to other Furniture Removalists
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AntheaGreater Melbourne (Metropolitan), VIC
- VIC, Sunshine West
- Verified customer
Lily is A Life Saver!!!
It has been an absolute pleasure dealing with Lily from Transcorp for my big move! She has been amazingly helpful, friendly, encouraging, organised, straight forward, accommodating, pro active and productive! She has helped me immensely in making this massive move as stress free as possible and reassured me every step of the way, giving me complete peace of mind and confidence in my transition.I cannot recommend her highly enough...she really has been a Delightful Lifesaver and I'm eternally grateful!!!
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HRSouth East Queensland, QLD
- 2 reviews
- VIC, Sunshine West
- Verified customer
I highly recommend Transcorp Removals for a stress free interstate move
Some years ago I had a very bad experience with a removalist company so this time I decided to get 5 quotes. I wanted to move some furniture and boxes from a storage unit in Melbourne to a storage unit on the Gold Coast Qld. My first phone call was to Rebecca from Transcorp Removalists. Rebecca was very friendly and helpful, organised a quote and also gave me several tips to find the right removalist. While I gathered my quotes, I made 4 more calls to Transcorp with questions that were answered by Lily and Florence. All 3 ladies made me f...Read more
eel that they were happy to help me and an no time was I asked if, or when, I was going to book my removalist. Transcorp was not the cheapest quote but their customer service was the best and the small extra amount that I paid was worth it for my peace of mind. Once I accepted their quote, I was contacted by Sue from operations who arranged for my items to be picked up on Friday 15th February and informed me that my belongings would be delivered to my storage unit on Monday 18th February. Sue range me again on Monday morning to give me a delivery time. My only regret is that I didn't write down the names of the two men who did my delivery. They too made me feel that they were happy to help me and took great care in unloading my belongings. I would like to thank all the team at Transcorp making this a stress free move. HR1 comment
John C.Transcorp Removals and Storage
Hi HR,
We really appreciate you finding the time to publish your positive review. We will ensure the necessary staff are notified.... Read more
In this very difficult and competitive industry, Transcorp Removals & Storage continues to learn how to 'better' itself and has over the last busy period employed additional full time operational staff in assisting with direct communication to all clients moving both locally and interstate. The staff investment helps build relationships with new and regular clients making it well worth it. Clients like yourself have contacted us during and after the move with similar feedback. Our sales staff are employed based not only on experience in the industry but on having the right Transcorp culture and methodology by thinking of the best outcome for the client at the most affordable price. Again we thank you for your time in publishing the review and we all sincerely wish you the very best in your new home. Transcorp Team!Similar opinion? Write a review on ieatwords.com.au!
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John C.Transcorp Removals and Storage
Thanks Angus for find the time to write your review.
It is great to see returning clients and work booked by clients of friends and family.... Read more
Take Care - Transcorp Client Services Team.