Having had my tupperware for at least 15 years, 10 of my lids were cracked. I spent quite a while submitting my online claim and was told I had to send all the lids in. Living in Queensland, I was a bit perturbed that I would be without lids for 4-6 weeks, so I called Tupperware who kindly waived the need to send in the lids. Excellent customer service.

I've purchased the mandolin that Juliennes, cuts, slices and dices. My wife lost the guard of the mandolin blade and they sent me one for free, free postage to replace it. The mandolin works a treat and the blades are ridiculously sharp. very glad to have the guards resupplied. Great service and product.

What a joke! I have to pay for the item to be returned and if they decline I will not receive my item back?? Won't be buying Tupperware ever again! I have spent hundreds of dollars over the last 10 years and not a dime will be spent or a party I will attend ever again!

All of the women in my family have used tupperware for decades. I never had a problem paying the huge price difference between this product and the much cheaper shop bought alternatives, due only to the lifetime guarantee they offered, even on general wear and tear of such things as lids. Now that they have reneged on the terms in which I originally purchased the many, many items under. I and all of my friends, family and everyone else I inform, I'm very sure will never spend good money again when we can just get the cheaper alternatives and throw those away if there's a problem, with a much lower loss. I don't see how tupperware can survive!!!

We have the blue (iris) water bottle for our infant son. There's a manufacture issue with the teat not closing or opening properly. There is also a crack in it which means it consistently leaks. After being told my online claim is declined, Tupperware will now never be bought by our family or friends! Liars, false advertising, crooks.

Their product has failed and yet I am now being asked to pay for it to be sent to me! Total rip .. WILL NEVER BUY TUPPERWARE AGAIN and I will be telling others the truth behind their 'Lifetime Guarantee' - what a load of crap!!

I approached a tupperware manager yesterday regarding a cracked lid on a vegetable keeper and was told it had to be returned online. Seeing that postage has to be paid my end and also to receive the item back. I will not be purchasing tupperware again Customer service and life time warranty is no longer available.

I too like everyone else needed some tupperware replaced. I had to go online to do this & once my claim was accepted i had to send one of the item's back which entailed going to post office to buy a bag then posting which cost me about $8 and now i have to pay postage to have it returned. The container was cracked. They could have asked me to send a photo of it that would have shown the crack. Not happy with this process as it is time consuming to wait for your parts to come back. I will not be buying tupperware anymore. I hsve used tupperware for over 30 years. I'll just buy new & cheaper products.

Tupperware should take a good look at themselves with the so called FREE replacement. Ripping people off by charging $8 to replace 4 oval lids. After verifying cost charges with Australia Post it actually costs $7.50 for 500 grams which is 8 oval lids and a few spice lids which means Tupperware are profiteering from customers returns. It a shame that buying your products is not enough.

I have been using and buying Tupperware for thirty years and often had items replaced without any fuss or bother. I have never been told not to put lids in the dishwasher. So apart from not being able to claim for that reason I couldn't find the mold number for the item I want replaced. I intended to purchase a large quantity of pantry storage to match what I have now but I won't be. I can find the similiar products in the supermarket. Years ago I remember giving my consultant a container that needed replacing and even though it was not available anymore I was given a substitute item that the consultant delivered to my door. That is service! Tupperware you have made a poor decision in changing your warranty system.

Yes, I too have decided that I will no longer purchase Tupperware due to the new warranty process. I have a couple of cracked lids, but I guess they will be going in the bin now. I have begun replacing my pantry storage modular mates with the half price deals available at my local supermarket. I think this is the beginning of the end for Tupperware. It was only the promise of the lifetime warranty that has kept me as a purchaser for the past 40 years, paying very high prices.

After all the expense of posting containers back because lids wouldn't stay on, Tupperware sent me new replacements but I had to pay postage - again! After a few months lids don't stay on new containers. In my opinion and from experience Tupperware is expensive rubbish and I'll never buy another piece of it. Storage containers from supermarket are 1/4 price and last much longer. Wish I hadn't bothered with the so-called lifetime warranty.