This is the listing for TVSN (TV Shopping Network), it is a separate entity to Show TV Shop. For the Show TV Shop listing, please click here.
Read also:
fisher and paykel fabricsmart 10kg review drum clean fisher and paykel quicksmart auspost load n go login coolabah bbq 6 burner review hoover vortex pro stick vacuumTVSN (TV Shopping Network) (page 4 of 20)
Reviewer Photos & Videos
New website is AWFUL!!!!
Please bring back old website, the new one is very frustrating.
I won’t be browsing and buying much longer because it’s so hard to manoeuvre!!
Please, please,please fix, I have always loved shopping with TVSN
but unfortunately you have made it too difficult.
Similar opinion? Write a review on ieatwords.com.au!
ShopperDarling Downs, QLD
The new web site is terrible.
I find the new web site difficult to use. The old one was far superior. It is almost impossible to get an overall view or even to search for items. The range of products is quite good though I do find some fashion products far too expensive for the quality of the product. I also am very disappointed that I have send an email twice regarding weather whether the TORRICELLUMN by Elizabeth Grant was suitable for vegan usage. I sent these emails while the representatives were at TVSN selling the products. While I received an email reply from TVSN...Read more
saying that they would have to follow up on the information I have never received a reply. I find that particularly strange because as I have pointed out the REPRESENTATIVES were currently at tvsn. I was told that this was not the type of question to be put over the TV which is not what I wanted anyway because there is every chance that I would miss it. This should not be a difficult question to answer and I would except them to be honest and upright regarding their products.. I was told in an earlier email regarding their products that their products are basically not vegan the way that it was being marketed made it appear that it could be so.Similar opinion? Write a review on ieatwords.com.au!
KerryCentral Highlands and Goldfields, VIC
- 2 reviews
- 2 likes
Bad Website for a hard sell program
I agree with other reviews. The new web site is awful. Difficult to navigate. When trying to read the program, cells merge into each other making it impossible to read. Also postage is terribly expensive. Also the programs are hard sell driven.
Similar opinion? Write a review on ieatwords.com.au!
ShyoneMetropolitan Adelaide, SA
- 3 reviews
- 4 likes
Postage is Ridiculous
Purchased the Pur 2 for 1 deal which I thought was a great deal and a few other items from the range but by the time you add on the postage, you end up paying for it anyway. I don’t understand how 3 makeup items cost $20 to post. Even eBay sellers do not charge such high postage, had an ottoman delivered for $7 and to be honest I don’t know of any other company that charges that much. Will be looking elsewhere for my products in the future. Seriously listen to your customers as slowly we will be shopping elsewhere, there is a lot of competition for our hard earned dollars.
Similar opinion? Write a review on ieatwords.com.au!
S20 laundry detergent sheets
I recently purchased the s2o laundry detergent sheets, with great expectations and eagerness to use this product. Sadly it does not perform the way they say and show on tvsn. My clothes did NOT wash up well at all and the smelled musty as the sheets were unscented. There was a stain on a throw rug that did not come out at all.
I have just washed the throw again with my washing powder and the stain washed away, to my surprise, as l simply asumed it was going to be permenant.
Very disappointed in this product.
Similar opinion? Write a review on ieatwords.com.au!
Rani
- 2 reviews
Postage and handling charges
I am in agreement with others on the greed and exorbirant postage and handling charges on each item purchased, on TVSN! The change in format is absolutely ridiculous and so very slow to navigate and just laggs. In a nutshell I have been shopping with TVSN for just over 10 years and have decided that I will no longer shop with them as quality and greed on there behalf is more relevant than listening to their customer's concerns.
Similar opinion? Write a review on ieatwords.com.au!
Nellie J
- 18 reviews
- 25 likes
LEG MASTER
I purchased this exercise equipment based on what l believed were honest reviews given during the advertorial. After trialling for three weeks l see barely any changes and
particularly not in the area the presenter and inventor claimed. The pelvic floor. I now want to return and
because the piece is approximately 7 kgs it is going to cost in the vicinity of $40 to return postage.
I have since also viewed the exact same exercise system for $39.00 with free postage.
As a customer who has spent a lot of money on TVSN l feel absolutely duped, dece...Read more
1 comment
Similar opinion? Write a review on ieatwords.com.au!
M.U.Holgate
- 2 reviews
- 9 likes
Postage ridiculous
I was about to purchase 5 items of Genie skincare products only to be told that it would cost 6.95 per item which would add $35.00 to my cost. That smells of greed to me and I will spend my $200.00 elsewhere. Should be one shipping cost per order.
Similar opinion? Write a review on ieatwords.com.au!
lucSnowy Mountains
- 3 reviews
- 1 like
Smooth Duo X-Bike 360
Purchased this bike well it's terrible, uncomfortable, what I wish to say that I was charged $49.80 for Courier Delivery to my address - well it was not delivered to my address, because I live in a Regional Area it was delivered to a transport company in Cooma NSW and that is 73kms from my address so I had to travel 73kms to pick and 73kms back to my address = 146kms. I advised TVSN and the reply I received from [name removed] (customer Service at TVSN) was that I should consider not to buy when it is courier delivery - how nice TVSN has for m...Read more
e gone down the drain I am a Platinum cust. and they don't care. The presenters are terrible PUSH PUSH hurry to buy they talk too much and one especially is a pain with that blonde hair - I am sorry to say I will never buy from them again. One more thing to say you get on a beauty product and then no more only Skinn who is a pain. July 9th 2022 Update: customer service well a lot to be desired. Trying getting a refund, you have to keep on telephone, customer service gives you no straight answer and they continue to say yes it is being refunded but to no avail. I said it before but never again all the good presenters are gone!! Beware if you live regional, you can buy better from bigger Department stores on afterpay or zipmoney.Similar opinion? Write a review on ieatwords.com.au!
PaganbelleCentral Highlands and Goldfields, VIC
- 2 reviews
- 2 likes
Morganite ring
I bought a Morganite ring from TVSN.The stone is flat and quite dull.I'm very disappointed!I also bought the PUR foundation powder and there is very little product in the compact.....disappointed once again!
Similar opinion? Write a review on ieatwords.com.au!
Mareeann RipiaSouth East Queensland, QLD
Presenters review
I would like to say love products female presenter s some of them go on and on its over dramatising and an overkill to listen to them love lee bradly and Jamie is good the one with faulse eye lashes overdoes it he mouth never stops very annoying sorry but us
Similar opinion? Write a review on ieatwords.com.au!
MaggieMetropolitan Adelaide, SA
- 2 reviews
- 3 likes
Shoe sizing incorrect
I purchased 3 pairs of Holster shoes size 8. I have purchased many size 8 shoes and never had a sizing problem but these shoes were so small. I can always wear socks with a size 8 but these shoes were too tight even without socks. Definitely not a size 8. So I asked for a refund on the return postage but was told that the shoes were a size 8. I will never ever buy anything from TVSN again. Poor service too. I sent a letter with the returns, and an email, but no notice was taken of either.
Similar opinion? Write a review on ieatwords.com.au!
annie bMelbourne
- 2 reviews
OK, until something goes wrong
We have purchased a lot off TVSN over the last few years but have noticed over the last 6 months or so a real decline in service. Items are dispatched late and it's a real challenge to get meaningful assistance from customer service when something goes wrong - I have had issues with my last 5 orders, all being TVSN's fault We have had problems with items being on back order but not being advised of this when purchased (was told it was their policy not to advise customers when something is on back order), late dispatch and broken items that ha...Read more
ve not been replaced despite repeated calls. Customer service are very friendly when you are making the purchase but lose interest and friendliness quickly when you need to ring back regarding a problem. My last purchase when the item was received completely smashed will be my last. Cannot get a straight answer as to when the replacement will be sent. It's all too hard to deal with them and would rather go to store where you can speak to someone who will actually help. Made official complaints that were never acknowledged.Similar opinion? Write a review on ieatwords.com.au!
Broken product six weeks and counting for refund.
I have never ever bought anything from tv before.i bought dr Tanya's cleanser machine, they charged card twice .though that was refunded after a week.it broke after three weeks.returned and waiting for refund.they stated on phone they no longer stock her product due to quality issues .they lied. It's back . Six weeks and still waiting,all I'm told is they are waiting on the mail department. Fed up and contacting ACCC and FTC.i encourage others to do same.will never purchase anything from them again and encourage others not to either.
Similar opinion? Write a review on ieatwords.com.au!
Evon K.Hobart, TAS
Horrible - wrong address and customer are being asked to sort out their error
I’ve just order an item, and to my horror - my delivery address is wrong. I double checked and emailed the customer service. She informed me they can’t do anything and ask me to sort it out with AusPost. I clarified - the error was done by them - whoever filling the address got it wrong. She said since I’m the one buying it - I’ll have to sort it out. It’s ridiculous.
Similar opinion? Write a review on ieatwords.com.au!
CassVictoria
- 3 reviews
SERIOUSLY?!
I hadn't shopped with tvsn for awhile but previously I had spent a small fortune on high end skincare and jewellery. Today I noticed Dimitri had a show and I needed some of his products. On checkout I was appalled at the postage charge! What are you thinking?? As a company I know profit margins are important but this is equivalent to price gouging. I am not about to be anyone's fool! Tvsn..remember you should be attempting to offer customers the best value and service standards you can, there are many other options out there now. I may also ...Read more
mention that postage on deals are far more competitive in the US and UK on shopping networks. I wonder if flagship brands like Skinn would be happy to know that sales are being lost not because of product pricing but to greedy postage costings. Just one more example of Australian consumers being taken for a ride!! Tvsn was my go to shop all .. not anymore.Similar opinion? Write a review on ieatwords.com.au!
petessummer
- 12 reviews
- 12 likes
Postage with Australia post is $8.75 TVSN charge $28!!!!!
TVSN will take notice when people start to walk... slowly but surely the sad part is once those loyal shoppers are gone they wont be back.... i purchased 6 skin items that weighed less than 1kg and paid a fortune for it... I checked with Australia post and it was $10.85 in the one box...I think the tax man needs to look in to what is happening with the extra $$$ made on postage you add that profit on each item as for others reading this always check ebay and google for the products they are selling as its not always cheap to buy from TVSN i wil...Read more
l edit this post once i hear the reason or the ridiculous charge.... here is TVSN response i wonder what consumer affairs would think of this TVSN has restructured their shipping costs with Australia Post & courier deliveries. This is the first change we have had in more than 10 years. The multi pack rate will no longer be available to bronze and below customers only Silver, Gold, Platinum & Platinum for Life will benefit with multi packs. The following postage changes have been made as of 1st of January 2022. Each Category has its own set price for postage with some starting for $5.90. Spend Level Reward P&H $1,000* Bronze $50 Voucher Standard category rates $2,000*Similar opinion? Write a review on ieatwords.com.au!
Disappointed network and service
Buying a last minute gift for mother’s day today, for my mother and myself, enjoyed the last show on air Silk oil of Morocco, decided to buy 2 Solon sets for us.
Didn’t buy things for years, resetting password, and after trying 1hour, can’t use easy payment...
I rang the customer service, says I have many miss payments in the past. That was 5-6 years ago, I received new bank card, I didn’t know until I see reminder of emails, I rang them to updated the bank details, all sort out.
No mentioning at all, they frozen my account for part payme...Read more
nts, no showing in my apps... the customer service was very cold, she said you can’t use easy payment. And I asked why, she told me I’m frozen till they speak to the account or something... and sometimes during the week, that means next week!!! Thank you. The worst experience : they couldn’t resolve when people willing to buy. I’m going out to buy our gifts now, thank you to let me saved money.Similar opinion? Write a review on ieatwords.com.au!
SueMetropolitan Adelaide, SA
REALLY BAD SERVICE LONG WAIT TIME FOR REFUNDS
The site is hard to use, and if you use easy payments beware they will attempt different amounts over and over during the day even if you have rung and advised pay problem etc. Never get reply's to emails, Afterpay much more ease to deal with, quick refunds very helpful. A lot of things available at TVSN you can get using Afterpay, zip, open etc, and no postage!!!! return easy and quick.
Similar opinion? Write a review on ieatwords.com.au!
Maria65Central Highlands and Goldfields, VIC
- 2 reviews
- 3 likes
No more shopping with TVSN.
After being a compulsive tvsn shopper, I mean daily some weeks, I will not be shopping with them anymore.
The new site is atrocious and they really don't care as other reviewers have also said. I have sent so many emails and spoken to the call centre and they are sick of it too. For ten years I loved looking at the site every morning whilst having breakfast but not anymore. If it comes up at all it is a total disaster and horrible to look at. This is change for the sake of it by someone who thinks they no it all. No wonder so many of the good ...Read more
Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
juliaasked
hello tvsn after reading all this negative stuff i am really worried about my black diamond bracelet i got from you some years ago and i would like to know if it was really worth the price i paid i cant remember how much i paid for it but it was in the thousands i remember that it was untreated but now i see that the paper work said it was treated after all so paul please dont tell me ive been duped kind regards from 2255173
2 answers
Hi Julia ... Take your bracelet to your reputable Jeweller and have it assessed and valued. I don't think TVSN will help you now that they have your payment. I will be surprised if they do. Best to buy local from Jewellery businesses that have been recommended, ask your friends and family to help you find a reputable professional. xxx
This poor lady left a review. I fear this is their overall attitude to customers once they have their money:
"I had been a customer for many years, but after a refusal to refund me for a broken necklace I closed my account yesterday.
My husband bought me a 9ct gold necklace for our 20th wedding anniversary. I only wore it 5 times before it broke. I emailed customer service and they told me to return it - so I did.
The returns department flat out refused to refund me (or even credit my account) because I had worn it and they are sending it back to me. I would expect it to last longer than 5 wears TVSN. Jeweller can't fix it due to the rope design (I already checked before sending it back). So happy 20th wedding anniversary to me. All I have to show is a broken necklace which is only good for scrap.
This is not the first piece of jewellery that has broken. I have had sterling silver items which I didn't return. I chose to return this one due to the cost and sentimental value.
So good bye TVSN. This decision coupled with the outrageous change to the postage you charge has lost you a customer."
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.
Nellie J
I have since been contacted by TVSN stating sorry to hear, we will not accept postage as product is not faulty. What FRAUD, it clearly has been falsely advertised and sold four times the price of what... Read more
it should have been. People stop getting sucked in. TVSN makes false claims