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26 questions from our users
How do you contact eats for a refund
It is done through the App. When they ask you to rate your meal. The issue with this process is thus it takes money from the restaurant. True have no control if they are the second delivery for a driver.
They are faceless [Word Removed]. They wont refund anything. If the delivery is late or bad, it's the driver or the restaurant fault. The Restaurant makes it fast then it takes them 45 mins to find a ...
Read moredriver and then its delivered in 2 mins. The food it's horrid and cold and Uber points the finger at everyone else. They are scumbags.
Has anyone had good service from uber eats on the Sunshine Coast ?
Hi Kel,
I live on the Gold Coast and relatively new to using UberEats in that I’ve been sending treats to my family in Victoria during this latest lengthy lockdown. I was not sure how the operation wa...
Thank you so much for your lengthly reply. I am so pleased you explained this to me. Have checked out dozens of reviews on UberEats, Door dash and Menulog and they all have seem to have really BAD r...
Read moreeviews. After hearing your story we have decided we might order takeaways directly from the restaurant /cafes and pick them up ourselves instead of using a delivery company. Thanks again for your help x
Agree. We have always had impeccable service (from Uber delivery perspective) for over a year in Brisbane. Now, we don’t get the orders that the local restaurants have waiting. It makes me angry as th...
Read moreey don’t get paid as Uber Eats have a driver issue. We also used to have great service from Deliveroo and Door Dash - but now they don’t even pick food up. Well this leaves it open for a new super star to pick up meals on a pick up basis for a premium
I need your complaint number. Your Uber eat driver didn't wear a mask and refused to do so.
If you don't know anything, you don't need to write! I'm not waiting for you to tell me to Google something!!!! There is no number !!! Anyway I found another way and made a complaint. Stop all your useless messages
Hello I have ordered for and they have changed delivery Uber fees. When orders are a suppose to be discount ore free I get a message drive tried to ring you five minutes ago and now you will be charged delivery . Yet phone shows no missed calls. Are drivers Abell to manipulate the site. Has any one else come across this?????.Uber Shon key eats .
No but if it was me I would not use them again and also write a review about their poor serbive
I used a different supplier tonight without probs. Nice dinner with a discount for no reason.
Uber Eats has started charging "Service fee" on top of delivery fee. It pays to have other food delivery apps and compare fees/promos before ordering.
Naughty Uber Eats drivers press call in the app ...
Read moreand hung up before it even connects to customer's number to start the 5 minute timer. When it runs out, driver gets paid and asked to dispose food.
Hi all,
Just a note to say that the below message does not allow for you to press OK and does not proceed with the order, so if you see a drop in orders that is the reason, can you please remove this message please, this message appears when ordering on a PC, thank you
The message does not load - it is Leave at the Door message and you need to press OK to continue but it will not let you, please remove this message Please
What we can write in Uber drive about the vehicle information?
There is one question about what should we have to write in model of vehicle
How am I supposed to get a billing issue fixed when Uber has removed all methods of contact from their website? The two numbers I could find are useless - one has been disconnected by Optus, the other has a message saying they are receiving a higher than usual number of calls and will respond as soon as they can, then hangs up - without taking contact details! That number ALWAYS plays that message, no matter what time of day, or day of the week you call. So how do I get a problem with being charged the wrong amount fixed? Who do I talk to? How do I talk to them? The phone numbers don't work, there is no email address or postal address to write to, there is no place to report a problem on the website (I can report a driver, but not any other issue) - what do I do?
You can’t. Uber Eats are thieves. Absolutely disgusting service. It’s all about the customer experience and just by looking at all the reviews online at least 95% of customers are unhappy.
The driver...
Open you Uber Eats app. Go to Orders. Select the Order completed. Click help and select the issue. There is no email or phone to contact.
Hi, I am wondering why McDonald's doesn't deliver to me when I am just over 2km from the store.. there app says we are in range, but then forwards to Uber eats app and says no.
does it say no, or just won't deliver at that time? We sometimes get a hot choc delivery from our local maccas via uber eats and at random times, they'll close deliveries. So i drove down to the Macca...
Read mores store to get it myself (oh, the horror!!), and I asked them why i couldn't get it delivered tonight, and they said there were no drivers around, or they were too busy or something. Is it all the time that you can't get it delivered or just sometimes? Is a pain, i know.
Hey there, my address comes up on the mymaccas app, just doesn't come up on uber eats at all. I have little ones in bed so I can't leave the house.
Does anyone know how to contact uber eats if I don't have an account? I have never used uber eats and I've just discovered a bunch of payments to them out of my credit card.
Try 1300 091 272 (warning it is the driver support)
Try social media sites (eg twitter, Facebook etc)
Try visiting your local Uber ‘green light hub’
Why is it your complaints or help section is useless? You had a free delivery promotion and I put in my order with the minutes to spare.. Kept saying error couldn't complete... Until the time ran out. Then said I can't alter my order, I still had items in my cart but clicking onto my cart there was nothing. Went to help section/uber eats and typed 'help' 'delivery' all sorts of things with no result found... Am I missing something or do you have to be super specific to get help?
HAVE YOU A MENU OF YOUR FOOD. MEALS ??
I don't even understand the question. Is it just me? Or does the question make no sense?
We were at a party and the 13/14 year olds were in a separate part of the house. How the he'll can UberEats deliver a bottle of vodka with food to 13 year olds and think that this is OK? No request of ID. No questions asked. We ended up with an ambulance called and a child taken to hospital with alcohol poisoning. NOT GOOD ENOUGH!!!!!
The point is lost on you my neuronically challenged troll. The point is that an Uber driver would hand over alcohol to a 4ft 13 year old
Why expect the public to answer when you can see that Uber don’t respond here?
Some obvious comments:-...
Read moreUber account holders must agree that they are over 18yo and supply credit/debit card details when registering. Drivers normally get sealed bags (so drivers don’t steal). Was the driver aware of the contents? Who created the account and supplied the details? Was it an adult or a minor? Who actually placed the booking? Was it an irresponsible adult or a minor? Why do parents obfuscate responsibility? What action has been taken against the 13yo? Depending on the responses YOU have the ability to report this to police and take legal action against the ‘account holder’. Also your information along with the account details should be immediately reported to Uber for account cancellation. Please share updates for the benefit of others. Thanks. My guess.... you are the account holder ;)
I applied for a refund from Uber eats as my order was messed up a day ago. Today I received an email saying it is refunded and has my card details etc. will that money go back into my account and if so when?
(will that money go back into my account)
Logically it is the only place it can go.
...
Hi We recently took over ownership of a restaurant, same menu same chefs all other platforms (except ubereats) continued on as normal and changed over within 4-6 hours and ratings and takings stayed about the same as previous owners. Ubereats took 1 week to change over then they reset all ratings/standings to 0. We unfortunately are a bit naive to these platforms and took over the business with ubereats at 80% of takings, this looked good as they have their own drivers and have lots of advertising. 6 weeks on our takings from ubereats are down to 49% of takings and have dropped roughly 8% (total uber takings) every week. Does anyone know how we can get back to where we were? Ubereats is not much help they keep stating keep your prep times up and that's about it. We dont have an area manager or rep we can talk to either, they tell us we will get one but dont know when is this normal?
TIA for any help
I refuse to order through uber eats. I go out my way to find the phone number of the restaurant and call them directly. I am aware how badly this horrid company gouges the profits of restaurant owners...
Read more. Uber eats may pop up first. Though I will only use their app to read the menu. Then scroll on google to find the acual business number directly
I’m sick of ordering from Uber Eats and subsequently finding out that the food is going to be delivered by bicycle. It always arrives cold. How can I preselect the delivery method? If this option is unavailable I am going to stop ordering from Uber eats. Please advise as to options.
That personally puts me off. The restaurant prepares delicious high quality food,but it is never as tasty if it arrives cold. Disappointing.
Your answer is very valuable as it will keep on helping many other Australians who may have a similar question. Regards, Uber Eats
If my delivery is getting delivered along with another delivery, why do I still have to pay $7 for delivery? Shouldn't we pay half each?
Technically I agree with you. But you never know how many meals the driver carries, and all uber does is increasing delivery fees more and more and delivery fee arent shared.
If you are seated next to someone on a plane then why can't you split the cost of the fare with them? Better yet, if there is a third passenger why not split the cost 3 ways? After all, you're all goi...
Read moreng to the same place. Multiply that times all the passengers and suddenly you will see the flaws in such a business model.An Uber driver can be assigned a maximum of 2 drop offs. The order of the drop off is dictated by the Uber app. The driver is paid a single pick up fee plus distance per kms and drop off fee minus Uber's fee of 30% for cars and 35% for bikes.
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Great product
Can't believe I waited this long
Love the food so much, easy & convenient
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