I’ve been with UniSuper for over 30 years and have found it to be a very good fund with low fees and great retirement options. I was initially in the defined benefit scheme but switched to the accumulation scheme when I left the higher education sector some years ago. The feedback in the form of newsletters, being able to log on and check your super and the ability to easily change your investment, such as from high growth to conservative are very useful. I have compared funds and can find no other I would rather be with.

You think that when dealing with people's super, they would take particular care in diversifying and avoiding the effects of market crashes. But no. The market sinks = unisuper sinks. A 20 yo would do better. Yet I was forced into this garbage fund because there is no possibility to opt out when you are an academic. That's Australia for you. Absolute rubbish.

Unisuper hasn't made my life easy! I am set up in a defined benefit arrangement, but only realised what it was after my trail period and am now stuck in a product I don't want. I can't leave Unisuper because they are written into my EBA. I believe the way they develop their products and terms and conditions is deceitful.

I've visited them 2 times and have contacted Unisuper on the phone once to do the simple stage of filling the application form. They were no helpful at all; didn't answer the questions clearly. I've asked similar questions from 2 senior consultants of UniSuper, each hide sth information or simply didn't mention it. I can't trust them and although I'll loose 17% super I prefer to stay with my previous super with 9.5% rather than rolling over to with Unisuper.

What I can't understand is that why universities are supporting UniSuper while there are so many complains about their performance. I can't get my 17% super with any other superannuation providers except UniSuper. This makes me angry that what sort of promotion uni gives to me!

Switched my defined benefits to accumulation without seeking my consent and informing me - now denying all liability - I'm reporting you to ASIC and suing you. See you in court! You'll have to pay in the end, I guarantee you that.

If I can give no star, I would. My account with this superfund was created by my university. I was about to move my fund from Rest to this superfund. After my conversation via telephone with them, I changed my mind completely. No way I am gonna choose this company for my superfund considering their poor service and helpless attitude.

Universities have a very cosy relationship with UNISUPER and so they don't feel accountable, not to their captive audience. Unauthorised operations, unexplained significant changes to balances, changes to my account settings without my request, employers accessing the account without my authorisation, collusion to cover up employer's errors without full disclosure what happened and how it affects balances. Repeated and not refunded charges for insurance despite clear indication in the enrolment documents that I do not want it and despite several follow requests to remove it (after removing it - it's back again!). One is not in control of one's savings. This calls for an audit by the Australian National Audit Office. Shocking.

So I did some casual work for a brief period of time and earned a small amount of super, just a bit over $140. My statement comes in, I've been charged $10.61 for ``taxes and other charges''; the government wouldn't tax such a small amount of money so I'm assuming these are ``other charges'', then $24.00 for ``fees and costs'' and then a whopping ``$46.48'' for life insurance I didn't ask for. That's over half of my super. Now I'm left with just a bit over $62.29. What a rip off.

I'm a casual worker and have compulsory Super which must be paid to this account (even though I have a substantial Super account elsewhere). After 4 years, fees have left this account with a balance that is close to $0. Very unhappy.

I joined UniSuper in mid 2014. I decided to chose balance option. I also paid $600 voluntary contribution every month to increase my super. After two years, now when I see the balance investment option went up by 10% but my super has dropped by 20% after (all taxes and their fees)! How the hell this happened! I am in touch with these people and won't let them swallow it easily.

After being screwed over badly by HealthSuper (First State) on the TPD benefits and they bled mr dry in the GFC, Unisuper makes them look fantastic and were very transparent with all the red tape that HealthSuper hid.
They told me exactly what I am covered for and the exceptions due to a pre-existing health condition.
The investment options are also excellent and I've spread my risks with minimal fees charged.
I've also been to a couple of their University seminars and found the educational experience valuable.
Happy to recommend them as in the top tier of financial products in Industry based super funds.

I have been with Unisuper Accumulation fund for about 15 years. The investment options just keep getting better.Fees are reasonable. You can change your investment options once per year at no charge. Prior to unisuper the other funds just lost money, especially if i stopped working, the fees continued to be withdrawn until the super was gone.I love watching my super balance increase every (well most) days.Great alternative if you are working full-time and can't manage a SMSF.

I've been with this fund for just over 6 years. During the GFC they did lose money but since then they have continued to perform well. Their fees are reasonable and transparent. I haven't had to deal with their customer service yet but the statements I've received are clear and provide adequate information and contact details.
performs well, transparent fees
like all funds, it's tied to the market and has the potential to lose money

My wife & I have had about 10 funds since the introduction of superannuation, and UniSuper has had the lowest fees and best performance of the lot. During good times they earned more than most, and during the GFC they lost less than most. I can't say anything about their insurance, and I my customer service experiences have been limited -- but pleasant. This looks like the jewel amongst the dross, to me.
Inexpensive, diverse, rewarding, competent.