I purchased some O Rings on the 15/9/18 for $16.36, I was charged $16.39 for postage. It is now the 12/10/18 & have just found out because they only put $2 postage on my purchase it was returned a second time to them, so I still have not received my order after nearly 1 month & being charged a fortune for the postage. Will never deal with this company again.

Bought some products from this company online. Did not receive an invoice. Sent 2 e-mails requesting same but zero response. Terrible customer service.

Our Dyson DC19 stopped working after 7 and a half years. Vacuum Parts had a replacement motor and filters delivered within the week. Thank you all, great service and good delivery time.
Regards Paul.

I was looking for a replacement floor tool for my vacuum that is an uncommon size. The store I bought the vac from were no help at all. Found vacuumparts.com.au on line, called and they had the accessory I wanted and they sent it fast. So friendly. Definitely will be going back next time for new vac or parts. Website is easy to navigate too.

My partner and I were in the market for our first backpack vacuum for our 'difficult to vacuum' house and received great service from VacuumParts.com.au. I received a reply to my query email outside of business hours, they gave us friendly and unbiassed advice when we went to their warehouse to try a couple of vacuums on, and they included a set of bags for our chosen vacuum for free.

easy to order online and track goods for arrival especially when i am so far away from destination. customer service is reliable and friendly. always eager to give advice on product and steer you in the right direction.Good quality brand name equipment at more than reasonable prices.Plenty of choice available also.
efficient reliable service

Great website experience with vacuumparts.com.au.. probably the coolest cleaning product website going around. Easy to use and great pricing. Super fast delivery and great customer service as you can just call them up for more detail or assistance. Will come back for parts but there is also a warehouse we may check out in the near future located in Sydney.
reliable, easy to use, well priced, great support

The plug on my vacuum broke,as I am awful at DIY so I found VacuumParts on line. They were extremely helpful, professional and sorted me out very quickly! They took the hassle out of the situation which I thought would cause me grief!
I would 100% recommend these guys service
Customer Service of highest level

The team at VacuumParts.com.au were very helpful when I phoned to ask about what parts I required for my old and loved Hoover, not only did they spend the time answering all my questions, they even followed up with me once I received the parts to confirm that they were the right ones and guided me on how to replace them. Thank you for the excellent online experience. I now recommend this site to all my friends. Why pay retail? When VacuumParts.com.au have great prices and service.
Great Price, Service and range

I am not a whiz at the computer so I rang their order number. The assistance from the staff could not have been better. My order was placed without hassle and my filters arrived in no time. I have recommended them to several of my friends. Keep up the good work.

I have a Henry vacuum cleaner. I love it and I love the service I have received from the team. They are always there to suggest, help and provide answers for any problem. Worth recommending. They have a range of products that I never found anywhere else and have found most useful.
The head of my Henry needed replacing and Jordan gave me 2 suggestions to use, for under the counter use or to fluff up a carpet. It does make a difference. Thanks you
It had worn out.

Very good service, online store easy to use and easy to find what I want. Good descriptions and accurate photos and specs of all items. Delivery was quick and postage / handling cost was low. Compared to other sellers these guys seem to have the lowest prices of anywhere I could find! Also have lots of parts for the older Electrolux models which are getting harder to find.
Easy to use online store, great prices

I have used these guys (vacuumparts.com.au) for several times now and really happy on the services they're providing. They look after me all the time. I think many customers like me are happy to have them featured here and will have good things to say about these people. They always give you suggestions, alternatives for every type of cleaning supplies needs or any cleaning machine breakdown.

Highly recommended.
Very reliable, personal customer service, efficient, lowest price guarantee

I had the most fantastic service and I have been in retail since 1982. This Company and staff are an excellent example of what we did get once upon a time. Have recommended to friends when them need vacuum bags. After non service at Doncaster Godfreys, staff sit on floor to eat their Maccers, not a good look. I work in centre and gave them opportunity to help, but oviously too hard. Check out your staff Godfrey's.
Kept in the loop at all times...what more can you say it was all you could ask for.

Purchased replacement brush holders, first lot lost in post, Vacuum parts sent second lot free of charge by express courier. Second lot no problem.Will use them again without hesitation.Once they were advised that the first delivery failed they went straight ahead and sent another lot.If you require vacuum parts contact vacuumparts.com.au

I recently purchased a replacement vacuum cleaner head through vacuum parts. I couldn't have been happier with the service provided. They have a good range and parts were cheaper than anywhere else that I could find. The part was delivered promptly and delivery charges were reasonable. It was great to have a store that responded to email queries so promptly as well.
customer service, price
Didn't get an email to say the part had been dispatched.

The vacuum is brilliant - super easy to use & very lightweight. Love the powerful suction and the fact you can do the whole house in one go not having to drag around a normal unit and keep changing power outlets. Fantastic! % stars. The sales people were great, very responsive (30 mins on email) arranged very quick delivery.