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9 questions from our users
Peterasked
disappointed product, waste of money, after 3 months of use, the suckion is lost totally and it is just aweful to clean the timber floor
1 answer
Hi Peter
Have you contacted the Vax it should still be under warranty. there is a little blue button where the trigger is have you used it. I have found it helps clean better have you checked the filters if they're blocked. I've had no trouble I was only using the trigger but have since found the little blue lever if used it cleans much better.
But I would contact the company it shouldn't loose suction so quickly. hope this is of some help
Sharon L.asked
Can i change to another powerpoint during charging or will that affect the charging time?
No answers
Helen Moyleasked
How can I clean out the dirt behind the motor above the handle? I know it won't charge if the filters need cleaning, but how do I get that dirt out that is sitting behind the plastic grate? Surely I don't have to take the whole thing apart?
2 answers
Watch this instructional guide video which is really helpful: https://m.youtube.com/watch?v=mflud_U8Dl4
It doesn't open
george vannerasked
is there more than 1 model of the VAX VERSO hanstick vacuum. seems to be 2 different run times advertised. ie 20 and 80 minutes, don't want to buy the wrong one need to get yhe 80 minute model. thanks
No answers
Samarasked
After charging is complete do I leave it in the charger or do I disconnect it when it is not in use
1 answer
Just leave it plugged in when not in use. Lithium batteries in all these machine are smart, contain intelligent circuitry and they will quit charging once fully charged. Power adapter just provides power to the unit.
Nancy Hasked
I bought my Vac slim vx58 at first great about half hour running time now I'm lucky to get 10 minutes as it goes off and on, I'm not sure if it the battery or the motor? Nancy
Ray Libby Jasked
I purchased a Slim Vac vx58 on 20/12/17 (4 months ago) from the Good Guys in Hervey Bay. It has been working really well until this weekend when it started making a much louder noise. I took it into the shop today and we made sure all the filters were clear but this has not stopped the noise. Do you have any suggestions please?
Ray Johnston, our email address is [details removed]
2 answers
I had this experience just recently and I noticed that the Slim Vac was not sucking well either. I took apart the filters etc and cleaned it. It made no difference. Then I found that a splinter of fire wood ( it’s cold in Victoria! ) had caught in the bottom of the vac and nothing was getting past it. I cleaned it out and it’s working well again. Noise gone too.
After every use I wash and completely dry the filters. If there is a problem we found the Good Guys were happy to exchange for a new one as per consumer protections.
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