worst ever, lies dishonesty, and not easy to deal with, Stay away from them, They will not make any claim easy,

Extremely lazy and they keep trying to brush you off, had there builder to inspect damage and what repairs were required, when got second opinion before settlement got told what really needed to be done, also the people that inspect damage don't do the repair work so your left with a quote and need to find somebody to match there quote, extremely disappointing, would recommend to everybody never go with this company for insurance and cancel policies if you are insured with them.

They cannot get anything processed unless you harass them. I have been without a vehicle for 8 weeks now and still nothing! Mine was a write off but even that took long enough to work out. I had to ring the assessor several times to keep that moving. Will be changing companies as soon as it's sorted....that is, if it ever gets sorted!

In New South Wales they are the builders warranty insurance. NSW has watered down the criteria of what is claimable which makes the insurance pretty worthless. At least it was for us. We had to make several claims as their bureaucracy required. Each claim had more items and each claim was summarily dismissed. Our claims were all but completely denied. A Fair Go is not in their vocabulary. It is costing us thousands out of pocket because of the denial of our claims. They are the only insurance company that you cannot take to an ombudsman. The only recourse you have is the tribunal. Good luck with that.

Horrible staff, unhelpful.
To get any thing done from them is such a challenge. Please stay away from them, if you have to deal with them.... best wishes. To hard to get through there department, they don't reply to the mail.

Had our business insurance with this company. Totally unhelpful during and after a weather event. We were given conflicting information. They dragged out the process and made a stressful situation even worse by asking for more and more documentation. Their policy has more loopholes than your nannas crochet knee rug.

They cancelled my policy without notice. I received a letter from them to inform of the cancellation. I have been with them for almost 4 years and luckly did not use any of their services. They are pathetic and highly unrecommendable

Have been with this company for EIGHT years and finally we needed a small part of our front soffit replaced/fixed due to water damage. They came up with every excuse why they were not willing to cover it. Complete rip-offs, useless and total waste of money!!!!! Also found out we are being charged OVER DOUBLE what some other insurance companies are charging!!! Stear clear of Vero!!!!

this company is manipulate with customer, there instances is not to pay clam to customer when you ring 1800 no on the phone say different and policy say different, not recommend last 7 year I was this company now I realise that they rep me off thanks God I don't have big accident