Vero Home Building Insurance ($2,500 a year) was recommended by our strata managers last year. When it came to claim after recent Townsville floods, found out we weren't covered for our situation. The last 5 months have been a nightmare: lack of communication from Vero, being told lies, phony on-site inspections/ reviews, and finally last week being told our claim was dead. Question: Why are Home owners in a Strata Title treated differently to owners on a single title?

Reviews are personal but in my case I had an outstanding experience. They made a difficult situation easy. They booked our car in locally, organised transport from the workshop to the company where our hire car was waiting. They liaised with the other insurance company to sort out the details. All without fuss. I've never had such a smooth transition.

I actually was stationary in a supermarket carpark when an elderly driver cut accross the back of my car as he was going past and damaged the back bumper section . I rang up vero and told them the situation and apparently the other driver denied it was his fault and was with the RAC who tried to deal with me personally and not through Vero . I notified Vero of the situation and they instructed me not to communicate with RAC and that they would take care of it . I have to say that Vero took care of everything and I had a hassle free claim against the driver at fault and had the fender repalaced .

My car was broken into on the Sunday morning, put in the claim monday morning. Within 2 hours had a hire car and glass repair booked. Stolen item replaced, crash repairer booked for door damage. Thank you Vero for a quick headache free claim.

5 months wasted so far, I’ve jumped through hoops, provided them the same information time and time again and they are yet to go through any of it . They just say it will take another month time and time again, my business and sole income was completely destroyed and now I’m at risk of losing my home because they don’t want to pay

Couldn't be any more unsatisfied. A joke of a company. First repair of my vehicle was completely botched and have spent months waiting to get it repaired. I would rather be uninsured than trust them with anything I own.

Made a claim with vero on my vehicle after we had an accident, we took it to one of there authorised repairers being told it would be fixed quicker. It has now been over 2 months I still have no car. Their communication with me and the repairer is very poor, I am forever chasing them up and having to call repairer and play messenger. Always speaking to someone different having to repeat the same information over and over asking for a call back and not getting it. 0 stars from me very disappointed customer!

Letter received from vero stating they will increase excess due to recent claims. Damage done through cyclone Debbie. Vero had sent building inspector but decided this wasn’t good enough

Had to wait 5 days before hire car was approved.
No efficiency in closing claim.
Vero reps misconstrue/ distort the actual events
& most the time had to chat with other rep to assist:(
Wondering about their training tactics

I made a claim over a month ago, was told to take my case to a certain repairer, the repairer was unable to repair my car and it has sat at various places with me the customer having to chase up the repair. Vero has constantly brushed me off and are still continuing to do so making it my problem. Now I have to foot the bill for the rental car cost as they have capped the amount they will pay for car rental. They have at no stake during this whole process been a helpful company and if anyone even so much as mentions they might go with them for insurance I make sure they don't. Worst insurance company I've ever heard of.

My 4x4 was side swiped, other driver at fault, I drove it to a nearby shopping centre car park called vero insurance, the damage to the panels and booking for repair was simple and fast, however, after I turned the car off it would not start again, called the insurer back and because the car was hit on the drivers side and not near the Motor, it was according to them, not even remotely possibly related!!! The vehicle has never not turned over and they decided it was merely coincidence?? Please avoid!

False advertising. Claim that you can choose your own repairer. My chosen repairers do not even want to waste time dealing with them, claiming that they are the industry worst with bully techniques of pushing consumer to their low quality repairers. I experience first hand all that was told to me. Stay away from Vero st all cost.

Had a dodgy claim made against us, Vero did a very thorough investigation and was on our side the whole time. Have kept us up to date and have been upfront the whole time. Very happy with them.

Three car claims were handled fast and efficiently however, a storm damage claim to fences was never processed, no assessor arrived and 1 subsidence claim due to water damage was processed but verbally denied. The written report was erroneous but never corrected, we wrote several times arguing the verbal decision but never received a written response. It appears that car insurance is great but house insurance is not, we've just changed building insurer but will let the car insurances expire and then transfer them too.