Vero business insurance is complete joke, their tactics, keep asking for all kinds of proof and paper work to support your claim, until you can't provide any more, then fail you because insufficient documents. You will received countless number of emails that starts with the same sentence "Please see below information that we are still waiting on to proceed with your claim." They will just keep asking for more until you give up you claim after many months. they don't care what you can show them, they just want to find out what you can not provide.

Have been waiting for almost 3 months now for a fire claim to process, they tried to delay as long as possible, they ignore all calls and emails. They never call back as they promise. On top of that, they are extremely rude! Whenever you can get a hold of them on the phone, they are just utterly rude to you! All they say is, "we're still waiting for a decision to be made you should contact your broker", and leave you in the unknown and hopefully you'll eventually give up on your claims.

5 months wasted so far, I’ve jumped through hoops, provided them the same information time and time again and they are yet to go through any of it . They just say it will take another month time and time again, my business and sole income was completely destroyed and now I’m at risk of losing my home because they don’t want to pay