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Why are you still making these?!!
You have hundreds of comments saying this think is faulty and leaks. I have used this thing once and it leaks everywhere, leaks isn't even the right word... It pours... Pours water out of it like a faucet... Why are you still taking peoples money?! Why have you not figured out that these things should not be sold. I don't want a 40$ night light! And you don't give refunds just send us the same junk product. Ugggggg.
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Do not buy this product.. leaks
First night used the humidifier and worked great. Second night did everything the same as the night before .. turned it on for my daughters and left the room and few hours later went to get into bed and stepped in a huge puddle of water. The entire tank was full and emptied on my floor. I did not move or tip this machine over but noticed it was leaking from holes on bottom. Absolutely horrible machine please save your money and don’t buy. Scared me that it leaked water around electrical outlet.. could have hurt my twin girls
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cool air blowing from lower part of machine
Have my starry night v3700 on my nightstand. The cool air (on low) blew across the nightstand and right onto me. Since I had acute bronchitis I thought this would be excellent for my cough. What happened however, is the moisture coming from the lower part of the machine onto me, made my pillow & the shoulder area on my nightgown all wet! I haven't had any leakage as other complaints....just too much moisture on low. The machine sat about 3' from my bed.
2 comments
appreciate your helpful comment!! On the floor it goes! Thanks!!
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SarahDandenong
- 11 reviews
- 9 likes
Does it's job
I got this because my daughter has asthma and keeps coughing at night, it has helped a lot with her cough!!! But it's quite noisy I guess it saves buying a white noise machine haha. Easy to use and runs all night, Two settings high and sleep mode, and The Star light very straight forward.
2 comments
Customer ServiceVicks Vaporizers & Thermometers
Thankyou for the balanced review Sarah. We're glad to hear the Starry Night has helped your daughter's night time cough. Try placing a soft towel under the unit, this may muffle the operating noise ... Read more
a little. Let us know if you need any further troubleshooting or assistance - we're here to help. Freecall 1800 655 841 during business hours, or email [email protected]. Kind Regards, Vicks.Thank you for the advice!!! What wonderful customer service!!!
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Shaking My Head
1st use. Read all instructions. The product has 2 holes in the bottom and leaks everywhere... ugh! I'm so disappointed. I was using for my children with asthma. I reread instructions. No mention of the leakage from the two holes at the bottom. You can put a pinch of water In The container or use for the night light. What is the point of can't be used for the main purpose.
1 comment
Customer ServiceVicks Vaporizers & Thermometers
Hi MadMom,
Firstly we're very sorry to hear about your experience. Obviously this is not ideal and we'd like to help resolve it.
... Read more
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BriannaElwood
- Verified purchase
AWFUL
Star nightlight, humidifier, and a white noise machine? Perfect option for my children. The first time I used it, all three of the humidifiers leaked. I wish I would of read the reviews before I made the purchase. This is very frustrating because two out of my three children are not feeling so well.
1 comment
Customer ServiceVicks Vaporizers & Thermometers
Hi Brianna,
We're so sorry to hear this has happened. We can replace your faulty Starry Night Humidifiers direct under our warranty if you'd like to touch base on Freecall 1800 655 841 or email at cs... Read more
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Worked one year and now leaks
Worked great last year which was when I purchased it. Turned it on with new filter yesterday because of a stuffy nose and woke up in the morning to see it had leaked all over the place. So disappointed because it really helped me a lot last year and cannot afford to just go out and buy another one:(
2 comments
Customer ServiceVicks Vaporizers & Thermometers
Hi Therese. We're so sorry to hear about your experience. The unit shouldn't leak - it must have developed a fault. Therefore if you are able to find your receipt or proof of purchase, we will happ... Read more
ily exchange it for a new unit under the warranty. If you're able to find it and want to folllow up, touch base with our customer service team on Freecall 1800 655 841 during business hours, or email [email protected]. Kind Regards, Vicks.Thanks for responding back - unfortunately i did not keep the receipt unless I find it in a drawer some where. Disappointed because it really helped me get through the winter last year. Being retire... Read more
d and on social security I don't have the extra to buy a new one.Similar opinion? Write a review on ieatwords.com.au!
MichelleSouthwest, VIC
- 2 reviews
- Verified purchase
Faulty and leaked on first use!!!
First time I used the starry night, it leaked on to the floor, called Vicks, told to wait for a new machine as they didn't do refunds, this faulty product was the last machine at my chemist, couldn't get a replacement from them, one month later and still waiting on a new machine. Having to replace the water and empty out the excess water that has leaked every hour, I'm very unhappy with the quality of the product and the long wait for a replacement. Big waste of money and the product has lived up to its bad reviews. Very frustrating being unable to use the product effectively whilst my son is sick. Would rather have been refunded to go and buy a different brand machine. Extremely dissatisfied in the quality and how they resolved this issue.
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New momGold coast
Made my nose bleed and my throat is sore
I thought humidifiers were suppose to bring moisture in the air not take it away? I followed the directions to a T. Let's just make things clear...I haven't had a nose bleed since I was a little girl and my first night using this I got a nose bleed and my mouth and nose and throats felt so dry and cracky and my lips are chapped. Will not be using this on the newborn and risk him getting sick like this. I will be returning to babybunting tomorrow as this product does not do what it says (humidify or create a nice atmosphere as even the quiet setting kept me awake). Didn't leak like some of the other reviews.
1 comment
Customer ServiceVicks Vaporizers & Thermometers
Hi New mom.
Thanks for your feedback. Sorry to hear about your experience. The Vicks Starry Night humidifies the air via cool mist water vapour, adding moisture to the room.
We have not heard of a ... Read more
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Find out how Vicks Starry Night V3700 compares to other Humidifiers
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Faulty product.
Waste of money. Used it twice and it leaked all over my cabinet and onto the floor.
The cap that screws onto the water chamber has to what I can describe, melted! And will no longer unscrew.
I didn't keep my receipt so am out of pocket $85, the pharmacy I purchased it from couldn't help me either.
Not happy!
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Amy W
- 2 reviews
- 1 like
Very bad decision when I purchased this product!!
I wish I had seen these reviews before I bought this product! I thought it would be good because it is cool air = safer? So my kids love the stars, but that's about the only positive I can see. The filters get ruined so quickly and then you're up for another $15 for more filters. There should be a bigger warning on the box or from retailers so you U know that there's going to be ongoing expense! Other humidifiers I've had haven't required this. It leaks and blows out cold air. With the invisible air, you don't get that sense of moisture in the air like warm humidifiers provide. Unfortunately this was pretty much a waste of money and im going to buy a new, different type, humidifier.
1 comment
Customer ServiceVicks Vaporizers & Thermometers
Hi Amy, sorry to hear you were disappointed in the Vicks Starry Night Humidifier.
We've taken note of your comments regarding the filters and will pass this on to the relevant people. If your humidif... Read more
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Leaks
Bought in winter of 2015. Worked well- have followed directions for 2 years- Changing the filter and using on floor. Filled with water last night per normal- leaked water all over carpet from front of machine-all water came out of machine. Not wroth the money. Filters also need replacing often and are expensive.
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Leaks!!!
The cap has failed after 2 years but leaked some last winter. It ruined my nightstand. It is unusable now unless the cap is replaced. I am not sure I will buy another Vick's product. This is my second one. The first did not have adequate misting and leaked done also.
1 comment
Customer ServiceVicks Vaporizers & Thermometers
Hi Tracy, we're sorry to hear you were disappointed. I will pass your feedback on to the team. As per the instruction manual Vicks humidifiers and vaporizers should be placed on the floor during ope... Read more
ration. If your unit is still under warranty and you've got your receipt, give us a call regarding the cap and we will see what we can do to help you out with that. Freecall 1800 655 841 during business hours. Kind Regards, Vicks.Similar opinion? Write a review on ieatwords.com.au!
night mode too noisy for my daughter
I bought it yesterday and I just used it for the first time at night. Product worked well, no leak no wet walls or furniture. My daughter complained about the noise, she is 8 years old. She said she does not want it in the room as it is too noisy and keeps waking her up at night. Also complain about the star light when the red colour comes it makes the room very dark for a second. She did not enjoy the constant change of brightness so I had to turn off this feature. This is just our experience.
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Leaks by design
Don't dare move it while it still has water in it. It will leak everywhere out of a small outlet hole in the bottom of it - by design. The night light stars are good and the cool mist does what it says, but the leakiness of it makes it functionally useless.
1 comment
Customer ServiceVicks Vaporizers & Thermometers
Hi Casey, sorry you found your humidifier leaked. The hole in the base is for ease of cleaning once the unit is dissembled (to drain the water, while protecting the electrical parts of the machine - ... Read more
if you tipped it upside down these would get wet). When the unit is assembled, this hole is plugged by the plastic water bath. However, if you move the machine while it's full, water can slosh over the sides of the plastic parts and leak out the bottom. It doesn't leak when it's sitting still, and it's clearly stated in the instructions not to move the machine while full. An alternative might be to use a towel underneath if you routinely do not use all the water in one use. Thankyou for letting us know about your experience, we'll review our information to make sure it's clear and pass on your feedback on the design to the manufacturers. Kind Regards, VicksSimilar opinion? Write a review on ieatwords.com.au!
Find out how Vicks Starry Night V3700 compares to other Humidifiers
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Questions & Answers
lydiaasked
why is my humidifier not producing mist and can i use my humidifier without a filter?
No answers
Haley Masonasked
I need to replace the light bulb, please advise how I can do this? Purchased in Australia
2 answers
Customer ServiceVicks Vaporizers & Thermometers
Hi Haley
There are no parts or repairs for these in Australia, only warranty replacements. If your light is faulty, we can replace the unit if it's still under warranty. Please contact our Customer Service Team on Freecall 1800 655 841 during business hours, or email [email protected].
Kind Regards, Vicks.
Technically, you just twist the dome part anti clockwise and then with something flat, or just your fingernails, you can lift the dome off giving you access to the lightbulb. Fair warning though, I haven't gone passed that point, there are 2 screws and then the bulb can be grabbed but who knows what size and specs it is, it's definitely not just A bulb it's a specially made LED, not all bulbs are made to be replaced, not easily at least. Might just be easier to replace it. If you still want to try because it's out of warranty anyway make sure you turn it off and unplug it first.
Lisa S.asked
Why is my filter starting to get black spots on it for? Ive just recently changed it about 2 months ago, any suggestions on what i may need to do?
1 answer
Customer ServiceVicks Vaporizers & Thermometers
Hi Lisa
We're not sure actually what that could be - perhaps it's mineral deposits from your tap water. If it's not time to change the filter it's probably not an issue. If you'd like us to investigate further though, give our Customer Service team a call on Freecall 1800 655 841.
Kind Regards, Vicks.
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Customer ServiceVicks Vaporizers & Thermometers
Hi Annie
e room itself. Please operate the unit according to the operating instructions to avoid excess wetness like you have experienced. Kind Regards, Vicks.The Vicks Starry Night is not designed to be placed on a nightstand or to blow across or near the face. It should be placed on the floor of the room and is designed to humidify the air in th... Read more