I was really apprehensive after reading bad reviews here but I could not find the things i wanted, somewhere else at a better price. Finally I gave in to the temptation! fingers crossed. The online order process was very smooth and the delivery was super fast. I even received continuous updates from auspost about when my order was due. Will order items for my kitchen again hopefully. Their prices are really good. I'm based in Melbourne so its a shame a can't visit any of their stores. Thanks Victoria's basement, I love my new Benzer cookware!

We bought a set of plates online but it looked different then the picture on the website when arrived. We went to Victoria's Basement Alexandria to get a refund and they refused to offer a refund saying we have "changed our mind" even thought the picture did not Mach the item. Poor customer services. We were forced to spend that money on something else as they didn't want to give us a refund for false advertising. Be careful when shopping online

After all these reviews below we were expecting the same experience. However we were impressed by the efficient delivery and good quality. Victoria's Basement Online have the reasonable prices too. Thank you! We are your faithful customers from now on!

Purchased an item I have been looking for a while. Went home and tested the item and realized that it was of an acceptable quality. Went back to the store and asked for a full refund; they denied it. Spoke with the person in charge with no results either. They just wanted to keep the money to themselves, like the Hot Dollar shops. Too bad since they have lost a recurring customer. Quite disappointed.

Non sense of customer service.

I made a purchase online two weeks before Christmas. The order never turned up. I was first told via email that it was delivered to the wrong address and they would send a replacement. Two days later I was told that I was somehow able to order my things when there wasn't actually any stock. I asked for a refund. It's now been six weeks since my original order and I'm still waiting for my refund. My emails are now not even answered. Would not use again.

Good customer service at first, but when things went wrong, emails were no longer answered and calls not taken.

I recently ordered a whole lot of Nigella and general cooking items from Victoria's Basement online. I was initially nervous, as i have never previously ordered fragile cooking items online before, just clothing, toys etc. But I received everything without incident, and with everything intact (everything had to travel 6 hours across the State to get to me). I think their prices are extremely cheap, compared to other vendors, and i will always check their website out first, before using anyone else. Why pay more if you don't have too? I love that i can go shopping in my pyjamas when the kids are in bed!
Range of quality products available; cost (very reasonable); ease of online service; quick delivery; cheap delivery costs

I bought an expensive saucepan with a10 year warranty. It didn't function as advertised and as the sales person claimed. The shop wasn't helpful in warranty claim and the owner was extremely rude and aggressive. I could write pages and pages of the miserable experience I have had with the shop but I reckon you should also take action to defend your rights, for example, you can lodge your complaints to your states' Fair Trading Department.

the product doesn't function as advertised and sales claimed. the after sale service is horrbile

I ordered a Kitchen Aid 5 piece cookware set plus a couple of extras on line, then I found the reviews, which made me a bit concerned. However, I was emailed confirmation of the order and a tracking option with Auspost. This was on Tuesday 9th July 2013. We live on the Gold Coast. On Monday 15th July big box arrives, nicely packaged and all my ordered items within. So they turned that around in 4 working days. Good Job, very impressed!
Speedy and effecient service.

Tried calling them but line engaged. I tried emailing them but no reply for over 2 days. So I tried calling them again and managed to speak to someone who told me that she will get back to me in 10 minutes. I called them back after waiting for 4 hours and the person told me that shes forget to do it and didn't bother helping me. Very disappointed and will never buy anything from them again!!

Poor customer service

I bought a wedding present on line, it was the wrong colour, they didnt have the right colour and refused to refund my purchase (i was happy topay the postal cost after all it was my mistake) all they would offer was an exchange. Do not risk it buy elswhere I fully recommend Peters Of Kensington they refund without question.

Bad service

I bought two boxed crockery sets - different cups in them when I got home. Upon return to the store the manager told me she was not prepared to open more than two boxes to match my purchase! She was rude, loud and it was an embarrassing experience! I will not return to the store.
The goods in the store are well priced.
The staff - the manager was rude and had no customer service whatsoever

Bought quite a number of items online. Was a tad worried after reading some negative reviews.. But all is well! One item was a little scratched, but staff (by name of Simon) was quick to resolve it. I live in WA and he offered an exchange with return postage fully covered. Fantastic service! Quick response too. And amazing prices. Will buy again online!
Great service n prices! Flat delivery rate meant a great bargain if you are buying lots!

overall I'd recommend the store if you know what you want and are willing to wait for a good price to be advertised, don't buy from high street stores if you can buy it cheaper from victorias basement... unless you can get them to price match or victorias basement is out of stock.
they have discounted prices on a huge range of items that are more expensive at many high street stores
sometimes the thing I want to buy has already sold out