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Victoria's Basement (page 4 of 4)
Online store, Physical stores
Peter. BHades
Peters of Kensington Here I Come
If you are sure the product is not broken or has a maunufacturing defect .If you are sure the Trade Practices Act does not apply to you. Welcome to Victoria's Basement.
In brief. Purchased coated cookware 4 weeks ago. Coating crumbled and peeled. Only wooden implements used.
Back to Atarmon store. Easy, right? Just replace the $70 frypan. Then I just met a girl called [name removed].
And customer service 101 from Victoria's Basement Staff Training Manual.
[name removed]was the 4th staff member I was referred to. The Senior Manager.
A...Read more
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Bad
A fantastic concept and store that would benefit from improving customer service. I leave pleased with my purchases but put off by the ill-mannered staff.
Excellent savings on great products.
Terribly rude, arrogant service on multiple occasions- most notably at the QVB store.
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Nice2KnowAU
- 31 reviews
Terrible service and care factor of Zero
last week I went to the Alexandria store to buy 8 dinner plates, 8 side plates and 8 bowls for a BBQ event on Good Friday. When i got home, there were faults with 3 of the side plates. Given i was not able to get back to one of their out of the way stores before my event, I was forced to go and get 8 plates (I could not find the same ones elsewhere to just buy 2). Today i tried to return the 8 side plates and they refused to refund 6 of them as according to them they were not faulty. However, what are you to do when you have 7 others coming...Read more
and only 6 usable plates!! Clearly from my receipt, I bought 8 of everything and so it was a "set". For the sake of $10 I will give them away, but they have also lost a customer for life. The service received from both the staff and the "manager" of the Artarmon store was probably the worst I have experienced in a long time. Whilst debating this with them in store, I saw 4 customers put their basket down and walk out having observed the altercation and the care factor was zero. Never again, I will now be a Peters of Kensington exclusive customer for low cost and discounted homewares. Better range, great service and a reasonable returns policy. Cheap prices with service and quality to match cheapness Terrible service, unreasonable returns policy, staff who's only line is "its policy" and "didn't you call"Similar opinion? Write a review on ieatwords.com.au!
Find out how Victoria's Basement compares to other Kitchenware Shops
Know better, choose better.
JinxySydney, NSW
- 2 reviews
- 1 like
Impressed with the service, range and prices at the Castle Hill Store
Was amazed at the range and pricing of the kitchen/cooking inventory. Bought a wok that was advertised online to be carbon steel with no coating. Got home and discovered it to have a non-stick coating. Took it back to store, exchanged for a carbon steel no coating. Staff were helpful, understanding and efficiently handled the transaction.
Cheap, good layout, great range.
No decent sign-age to cashiers.
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Jay VSydney, NSW
- 10 reviews
- 5 likes
Terrible
I spent nearly $300 in one visit at Alexandria store. I bought a manual slicer from them. When used the slicer at home, I found out that it took a lot of energy to slices few carrots at the same time. The deisgn was not as good as the photo on the packaging. Drive a whole way back to store and after a lot of talking, the store manager [name removed] refused to refund the money. She even refered me to the manufacturer directly. I shopped at various stores, from Kmart, Woolworths to Myer and Peters of Kensington, this this the first time and the ...Read more
only place refused a refund for unsatisfied use of a device bought from them. At other retailer, they would accept the return, talk/communicate to the manufacturer (so they can improve the design). This is the only place I have ever known is not customer-friendly. I met at the store a lady who had a similar problem with her purchase and she talk to me that Victoria Basement is not very friendly on returning of unsatisfied purchase and that is the reason she did not buy many things from them. She said this in front of the store staffs. This is the first and the last time I buy from them. I did not change my mind, I was just not satisfied with the quality of the design of a product I bought from them and instead of accepting the product on behalf of the manufacturer, they refered customers directly to the manufacturer. That's bad customer service. Be aware! Good marketing/advertising with huge "discount" slogans everywhere. Alexandria Store: - Unfrienly, unreasonable selling and return policy. - Very expensive for what they sell, include you pay high price for poor customer service. - The only retailer does not refund for unsatisfied purchase (see details below). - Store manager does not know how to serve clients well, even refered customer directly to the manufacturer. - Care more about their own money more than customers' satisfaction. Once the stuffs are sold and the money is in their pocket, no more service will be provided. - Expensive "brand" without expensive/high quality customer service.Similar opinion? Write a review on ieatwords.com.au!
SandyBraggsAU
- 30 reviews
- 12 likes
Good
One shop stop for all my Christmas and house warming presents, I have a store near my work place and that's where I spend most of my lunch breaks if I have any, wide range of homewear and kitchen items means I am intrigued each time I visit. Love the specials instore heaps to choose from.
A good store to shop for if you are looking for home and kitchen wear, they specialize in these products. I never have to look for long if I need to buy gifts and give aways.Lots of reductions instore and a vide range of good quality products and brands.
Very few stores around, other than that I have noting to complain about
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twindolphin
- 4 reviews
Good
This is my favourite store for quality items at great prices, I would recommend everyone to check them out. You won't be sorry.
I absolutely love the variety of quality items and great prices that are available in these stores. Wedding, Christmas, Birthday, Kitchen Teas or just for your own home there is a miriad of items on offer to cover any area you require...
The new store at Castle Hill is soooooo big and their staff at the check out are courteous and quick.
I think it would be great to have some signs up in the areas stating what that area pertains to. Eg: Kitchen, Bathroom, Entertaining etc.
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gremlin88
- 107 reviews
- 24 likes
OK
This is the place to go to set up a house, get a wedding present or just stock up the present box. Products are generally a lot cheaper than large department stores.
Very affordable. I love picking up little gifts for people here. It has a great range of different products from cooking wares, glassware, household needs and cookbooks. Staff are very friendly and always willing to help out.
website is a little hard to navigate. Stores are jammed packed and sometimes hard to sort through. Constantly feel as though Im going to accidently break something. Definitely NOT pram friendly!!
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Questions & Answers
Marilyn M.asked
do you have any wall clocks?
No answers
samita g.asked
Hi there I bought few stuffs on Saturday costs 25$ I paid them 50$ cash but they returned me just 15$. I just realised after coming home, how can I claim it back
No answers
ll cool Jasked
Do you have an Affiliate Program for bloggers who use and would like to recommend your products?
No answers
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