Have now chased them for 3 days and been told the same thing “it’ll be deducted overnight” - the policy says my premium was to be deducted from my CC in full 3 days ago and still nothing.
Absolutely incompetent - I will be cancelling this policy before it even starts and finding another insurer. They are beyond useless. Friendly but incompetent. Can only imagine the jacking around I’d get if I was making a claim.

With CPI running at less than 2%, a decrease in crime rates in my area, a less than 2% increase in the home value and no claims ever, a renewal notice with an increase of 43% took me by complete surprise. However no amount of asking after being on the phone twice for a lengthy period of time, resulted in no explanation as to why the increase occurred. This company will not provide justification for the increase, and yet they wonder why I'm not renewing. Well done to Woolworths Insurance who bettered last years' price from Virgin Money. My advice, stay well away

Every time I needed them for something, they were available, friendly and answered my queries. Premium is fair for my contents insurance, so here's to hoping it stays that way for a while!

We held insurance for 3 years with Virgin, when our town experienced a major storm resulting in a majority of houses requiring roof repairs, virgin insurance tried everything to dispute our claim, then tried to deter us by threatening that if we went ahead with the claim our premium would increase immediately, which they did. We ended having to take the matter to the Insurance Ombudsman. Neighbours with other insurance companies were assisted without question. The whole experience has been horrific, we have since moved our business.

Same happened to me, mine went up $550, nearly what I paid for the whole policy last year, that was my first year with them as well !!! They told me because of the recent weather activity in the state, no where near me I might add, never insuring with them again !!!