10 questions from our users
danyalasked
Tramp is great. Shade cover though sags and is not a snug fit. It droops between poles and sags on one end. Is it supposed to be a tighter fit?
No answers
Robert Williamsasked
This is not so much a question, more an observance - and I suspect you'll be hearing a lot of this in the days to come.
Our Vuly Ultra was simply wrong in many ways.
- The poles did not supply 4 holes on top, 3 on bottom; they were back to front. This was almost a trigger to return the entire set it was so wrong - as the first spring hook, first hole was in essence "not available" (as it was positioned beneath the bar, not on top as indicated);
- There was nothing in the instructions regarding aligning the 'indent' on the T Bar with indents on the curved poles;
- The Label / tag was not positioned between hooks where it indicated;
- There was no mention in the instructions regarding the purpose of the orange tabbed hooks;
- The instructions stating which way to place the springs was in reverse (the way indicated in the manual is impossible);
Something has happened at your manufacturing end; as I've been speaking to a friend tonight having the very same issues.
1 answer
Yes Robert!! This is the EXACT same thing for us! We were not able to set up our trampoline for our kids on Christmas Eve due to so many things being wrong. It was a VERY disappointing Christmas morning for our kids...and they are STILL waiting to use it as we can't put it together. I am having trouble reaching anyone at Vuly! This is becoming VERY frustrating!
On the large ultra, we have the punchlines facing up . There are 3 holes ontop of the curved pole and 4 underneath for the springs to attach to the jumping mat, is this correct? Both the video and written instruction show a hole right next to the T joiner ontop not below as ours is, feeling confused here. Thanks in aevance for your help.
4 answers
Putting feelers out there (middle of the night assembly duties pre Christmas!); I'm having this exact issue. There is not a punch hole next to the T Joiner, though the frame is assembled as it should be; you can't get it wrong, as there's a 'seam' in the T-joiner and a 'seam' in the curve pole that MUST match. Confused as heck. Suspecting manufacturer error??
I contacted them and after a few shocking answers from phone operators ie 'just do what the instructions say', I got a good answer from the facebook page, "Yes thats right. What you are doing is 100% correct. Please note that in the video we use a Medium trampoline which has a different spring hole configuration to the Large size. Please let me know if you need any further assistance. Kind regards, - Ben @ Vuly."
Hope you got there in the end.
Can I ask...so the springs which attach to the punch-hole line next to T-joiner go underneath? My friend has the same trampoline, bought at the same time, and hers has 4 holes on the top of the curved pole and 3 underneath...
Ollie's mumasked
Generally how long does it take to assemble?
Laura Vasked
What did everyone think of the shades? Did they REALLY stand the test of time. Or am i better off putting the trampoline under a shade sail?
1 answer
Vuly PlayVuly Play
Hi Laura,
Thank you for reaching out!
As of last year, we have updated the make of the Shade Cover with more durable materials. Our new Shade Covers are used from similar materials used for shade sales at commercial resorts.
If you have any questions, please feel free to call our team on 1300 667 514.
Cheers, Sophi @ VulyPlay
Jonno L.asked
What’s the big difference between the ultra and the lift 2?
1 answer
Vuly PlayVuly Play
Hi Jonno,
There are a couple of differences between the Ultra and Lift 2, they include:
1. The Lift 2 has a 10-year warranty on the frame versus the 5-year warranty on the Ultra frame.
2. The Lift 2 has a black powder finish on the frame compared to the galvanised steel finish on the Ultra.
3. The Lift 2 features higher quality materials used for the net, mat, and safety padding.
If you have any further questions, please feel free to call our team on 1300 667 514.
Cheers, Sophi @ VulyPlay
Wendy Jasked
I can’t get the T-Joiners to attach to the curved poles. It’s too tight to fit in. Has anyone else had this problem? I can’t go any further until I resolve this.
3 answers
We have the same issue- did you come up with a solution?
Same here! Any solutions? Very disappointed as it was our only Xmas present for our kids.
Vuly P.Vuly Play
Hello,
Thank you for your question!
Sorry to hear the difficulties you experienced when installing the trampoline. If this issue has not yet been rectified, please send our team an email to [email protected] and we will have a representative look into this for you.
Apologies for any inconvenience caused!
If you have any further questions or wish to discuss further, please don't hesitate to contact our team directly on 1300 667 514.
:) Cheers, VulyPlay
Jansasked
What age kids would it go up to? Is it big enough to do flips?
1 answer
Vuly P.Vuly Play
Hi Jans,
Thank you for your question!
There is no maximum age limit, just a maximum weight rating which can hold up to 150kg!
It is possible to do flips on the small, however, it would be quite difficult and you would probably want to look into getting a medium sized trampoline if the kids will be wanting to do flips etc.
Please feel free to contact our friendly service team on 1300 667 514, if you have any further queries.
Joellenasked
How easy is it to take the net down? We get high winds here, and while we can anchor the trampoline itself down very well, we'll need to put the net up and down fairly regularly. Our old trampoline had loops and Velcro to take the net down, but this Vuly one looks like it has U shaped rings with screws. Thanks
2 answers
Hi Joellen,
There are two ways to get the net down. The top op the net is a firm wire bracket the you force open. Or half way down the poles that support the net, there is a button and you can take the pole in half which brings the net down. That would be the quickest way.
Vuly P.Vuly Play
Hi Joellen,
Thank you for your question.
Generally, the safety net would take about 30-60 minutes to disassemble, however, I would advise just taking down the net poles and placing them on the jump mat and then covering the trampoline with a tarp. That would be the easiest and fastest solution. :)
Please feel free to contact our friendly service team on 1300 667 514, if you have any further queries.
JTasked
Vuly accessorise page says the ladder is “Compatible with Lift and Lift Pro”. However, one reviewer here mentioned they bought the ladder for the Ultra.
Can anyone confirm if the ladder is definitely compatible with the Ultra? We are looking at the Medium if that makes a difference.
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