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mcultimateSouth East Queensland, QLD
- 2 reviews
Spring and mall anchor design is an ongoing problem
Due to the way the springs anchor to the trampoline matt the triangle shaped holding anchor that is attached by material to the trampoline matt is able to rotate to the long axis stressing the spring causing it to fail. My heaviest child is 40kg. There may at times be a 4 year old that co jumps but 80% of the time single jumper. Each spring that fails stresses the nearest springs leaving gaps in the matt and the chance of falling through. I have replaced 10 springs and a matt 3 months ago and have already had another 12 fail.
Purchased in November 2021 at Vuly Play Online store for $650.00.
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Peter H.Greater Melbourne (Outer), VIC
- Verified purchase
Great trampoline with just a few issues
Bought this trampoline for Christmas for my two young kids. It came fast and on time, very friendly phone operators helped us out in making sure of this and several emails made sure we had all that we needed to put it together. We checked out the online assembly guide before we started and although in the end, the tamp went together fine, the written instructions differ from the video instructions and neither of them deals with the separate orange tabs on the mat. This is a minor issue though.
Quality-wise the trampoline is safe, hardy and the ...Read more
Purchased in December 2021 for $674.00.
2 comments
No worries. The trampoline has been fantastic.
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The reviewer stated that an incentive was offered for this review
SarahMetropolitan Adelaide, SA
Customer service
Excellent customer service from Jeff at Vuly, thank you for looking after us and we are very excited to get our trampoline this week for our twins birthday next month.
Purchased in November 2021.
1 comment
Vuly PlayVuly Play
Hi Sarah!
Thank you for your review!... Read more
We hope your twins enjoy their new trampoline! Cheers, Sophi @ VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
JandJCanberra 2600, ACT
- Verified purchase
Fantastic service!
Fantastic service
Very reasonable pricing with special promotion
My kids who are 4 and 2 years old absolutely love it
I will be looking to purchase more Vuly products in the future!
It is amazingly safe compared to the trampoline I had as a child
Purchased in September 2021 for $599.00.
1 comment
Vuly PlayVuly Play
Hey Jand,
Thank you for taking the time to provide feedback about your experience.... Read more
I am glad to hear your little ones are loving the Vuly! If there is ever something we can assist you with please call 1300 667 514. Cheers, Pat @ Vuly.Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Kate MDarling Downs, QLD
Bad Quality and Terrible Customer Service
My 2 primary school girls got this for Xmas 2018 and the d shackles turn around and make the springs so loose they just fall off. Safety padding has ripped and the shade cover Sags down the middle. Have contacted Jordan at Vuly via email numerous times regarding the spring issues and I got told that it’s normal?! Really?! For $609 my springs are supposed to fall off?! And what about the other issues? Wish I had of just bought a cheaper one because it would probably be better quality!
Purchased in December 2021 for $600.00.
1 comment
Vuly P.Vuly Play
Hello Kate M,
Thank you for taking the time to provide feedback and sorry to hear the issues you’ve been having are not yet rectified. ... Read more
Could you please send us an email to [email protected] and we’ll have a representative look into this further for you? Apologies again for any inconvenience caused! If you have any questions in the meantime or wish to discuss further, please don’t hesitate to contact our team directly on 1300 667 514. Kind Regards, Denaya @VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
RenayWoongarrah
Brilliant! Great Trampoline & Service
I purchased a Vuly Ultra Small Trampoline for my 7 year old son and 3 year old daughter and am absolutely thrilled with the product! The quality was exceptional and with a weight rating of up to 150 kgs, even I have enjoyed jumping on there too! It feels very safe, secure and stable. I was really impressed with how easy it was to put together and the shade cover works really well at keeping the mat at a comfortable temp. Highly recommend.
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Jeni GSouth East Queensland, QLD
- 6 reviews
- 2 likes
Good trampoline but Returns for accessories is a pain
I am happy with the purchase of our Vuly ultra trampoline. The trampoline is great. But had to return a basketball accessory and the Vuly return process is quite painful and required follow ups and phone calls and they also charge a warehouse fee of $20 for returning an accessory. I personally returned the basketball accessory to the warehouse but told I should have logged an online return form, no receipt given or email given to me that I had returned the accessory. Did not hear from Vuly about my refund so I had to call a few times to their c...Read more
all centre. Sometimes i would wait for more than 10mins and no one would pick up. The call centre has had to look into my return claim and see if i had returned the item, i finally get a ‘return lodged’ email but still no word on the refund for the accessory. It shouldn’t take this long and a fee of $20 when you are personally returning an unopened and unused accessory.Similar opinion? Write a review on ieatwords.com.au!
AliAustralind
- Verified purchase
Kids LOVE IT!
The Ultra was a Christmas present for our 3 and 4 year old. We purchased it after a lot of research into safety and the dimensions as we can’t have anything too close to our pool fence and had a specific spot the trampoline could go. I’m really impressed with the zipless entry, the stability and I love the shade roof. Both kids jump nicely and comfortably together, but we limit it to two kids at a time and if older cousins come over, one big kid at a time.
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Is ok but could been better
Is was very first time I brought this and looking forward to put up for the kids. But the material wasn't as good I though black mat inside had line going through it and the outside safely mate very cheap material already rip putting together. The sewing look like a very rush job.
1 comment
Vuly P.Vuly Play
Hi Sam,
Thank you for taking the time to submit your review.... Read more
I am very sorry to hear about this! Can you please email some photos of the issues you are experiencing through to '[email protected]' - We will look into this and get your issues resolved for you ASAP. Please feel free to contact our friendly service team on 1300 667 514, if you have any further queries. - Jeffrey SSimilar opinion? Write a review on ieatwords.com.au!
JaiSydney
- 3 reviews
- 4 likes
Hours of fun!
We bought this trampoline for our one year old and can’t get her off it. It provides hours of safe fun and we love that it’s able to add a sub safe shade cover as it gets hotter! I’ve recommended Vuly to all my friends and family. Thank you Vuly!
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Great Value for money
We bought this trampoline for our daughter for her 3rd birthday! Safety is very important to us but so is the price, and this trampoline ticked both boxes! Easy to put together too! Customer service has been fantastic also, delivered as expected. Vuly came highly recommended to us and we couldn’t be more happy with our purchase.
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Tess BTugun
- Verified purchase
Just what we needed!
Fast delivery. Easy to put together with a little teamwork between hubby and I. Great size for our backyard. Most important part is our two young kids love it and we are happy knowing that they are safe within the trampoline. Either myself or hubby can get on with our 2 little ones and the trampoline feels secure. It’s used everyday in our house and we know there will be many years of jumping memories made.
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ErinMelbourne
- 2 reviews
- Verified purchase
Total Satisfaction!
We purchased the trampoline as a birthday present for our 3 year old son. We were really quite worried about assembling it on our own. However the customer service assistant I spoke with showed me exactly where I could find the video assembly guide, reassured me that the written instructions were easy to follow and basically gave me complete confidence that we could assemble it on our own. We wanted the trampoline to be a surprise so we decided to assemble it after our son had gone to bed. We were thrilled with how easily we put it together esp...Read more
ecially considering it was dark and we didn't even have one argument. Our 3 year old loves it he jumps, rolls and throws himself around on it for ages. Because the weight capacity is so generous we can also jump on their with him. We can see him using it with his cousins and his brother when they are old enough too. The best part about the trampoline is that he can play on it independently without us being right there every minute as we have confidence in how safe and stable the trampoline is. We are thrilled that we decided to purchase a Vuly trampoline.Similar opinion? Write a review on ieatwords.com.au!
L RoseTamworth
- Verified purchase
Best idea my husband ever had.
We bought this for our 5 year-old. I but it together in half hour. Instruction were easy to read. We had 4 kids under 7 on it at once. I have jumped with my daughter at the same time. The net is super safe strong. I can also move it around the yard without help. The net is easy to but down during a wind storm. Would recommend to anyone. Love love love.
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Jazz
- 2 reviews
My 4yr old absolutely loves it.
With it’s fantastic design I feel my 4 year old son is as safe as he can possibly be on any trampoline. As he broke his arm a few yrs ago from falling through a net, I was very sceptical about getting another trampoline. Can’t fault there great secure netting and inclosed entry point. I would strongly recommend Volley.
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KobeAdelaide
Perfect for kids
5 years old the main user and maximum 4 at the same time and it is very stable and safe for children to play. It is relatively easier to install. The customer service is quick and excellent and I highly recommend the service to other friends and family members. Good job.
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Questions & Answers
danyalasked
Tramp is great. Shade cover though sags and is not a snug fit. It droops between poles and sags on one end. Is it supposed to be a tighter fit?
No answers
Ollie's mumasked
Generally how long does it take to assemble?
Jansasked
What age kids would it go up to? Is it big enough to do flips?
1 answer
Vuly P.Vuly Play
Hi Jans,
Thank you for your question!
There is no maximum age limit, just a maximum weight rating which can hold up to 150kg!
It is possible to do flips on the small, however, it would be quite difficult and you would probably want to look into getting a medium sized trampoline if the kids will be wanting to do flips etc.
Please feel free to contact our friendly service team on 1300 667 514, if you have any further queries.
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Vuly PlayVuly Play
Hi Peter,
Thank you for taking the time to leave a review and thank you for the feedback on the installation guides and ladder. I will make sure to pass this feedback along for future updates. ... Read more
We are so happy to hear that you and your family are impressed with the quality and safety of the trampoline. If you have any product questions in the future, please feel free to call our team on 1300 667 514. Cheers, Sophi @ VulyPlay