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Western Digital My Passport WDBYFT0040B (4TB)
Michael B.Perth, WA
- 6 reviews
- 1 like
- My Passport WDBYFT0040B (4TB)
- Verified purchase
Works fine. USB is a bit slow - Drive has USB soldered on
Bought this drive to shuck for my mac. Turns out the USB is soldered onto the drive (instead of using a sata -> usb adapter). Really annoying - will not buy again.
Purchased in May 2021 at Officeworks for A$199.00.
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murcodSouth Australia
- 21 reviews
Supplied software is a nightmare - won't work with Windows 10.
I bought this over a Seagate HDD due to WD also having an encryption option- so if it's stolen your data can't be accessed.
The nightmare began when I tried installing the supplied software- which is on the HDD itself or can be downloaded from WD website. There are three programs: WD Utilities, WD Security and WD Backup. WD Backup is the problem and it's the software that is used to set up the drive for doing automated backups.
I'm using Windows 10 and it's all up to date. WD Backup would either not complete the install or would begin run...Read more
ning but then fail to pickup the WD HDD as a target drive for backing up to (Windows Explorer picks it up fine, so it's not an issue with the drive not being detected by Windows.) Googling quickly showed this to be a common problem with the general "fix" (workaround) being to use WD Smartware as the alternative backup program. So I downloaded and installed it with no problems. I then tried setting it up for automated back ups and the same issue occurred- it also didn't pick up any WD hard drive to select as the back up drive! (The programs are locked to only work with WD hard drives.) I tried the help option in the software and it says it supports the My Passport HDD, but then Googled the issue and WD Help pages indicate the Smartware software doesn't support the My Passport HDD. I then found a suggestion to use the Acronis software supplied by WD (which is a locked down version of a full program- you need to pay to get a full working copy.) I quickly discovered the option to select certain folders to be backed up was locked out unless I paid for the full version..... I've logged a complaint with WD about the problem but don't hold much hope of getting a useful reply as plenty of other people have complained about the same problem on their help pages. I also ran through their full procedure for diagnosing and fixing Windows related problems (they link you to various Microsoft solution pages which run program to fix your Windows software), but there were no faults found.2 comments
It appears the problem is related to older PC's eg. that have been updated from Windows7 to 10. A brand new install on a new motherboard/ CPU and it works perfectly.
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Questions & Answers
Aceasked
is it compatible with xbox one please?
No answers
Patrick C.asked
How to read my Word for Mac files and Adobe files and Excel for Mac files which I have backed up onto my WD My Passport (which I have modified to be Mac compatible), from my MacBook Air. Plssee the same question above but a much lengthier explanation
No answers
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murcod
I've since installed the WD Backup software on a new note book (also running Windows 10.) It actually works on this note book. WD support did try and help but I gave up as I wasn't interested in giving them remote access to the problem PC.