Very slow to respond (i.e. did not make any contact with me at all for two weeks after a claim was lodged in which my car was a total loss (I was the third party, and my car was totalled while stationary by the WFI policy holder)). Advised me they were unable to take action as excess hadn't been paid ... as the policy holder had seemed very reasonable to me, I called him directly _and was advised he had paid the excess three days previously!_ he even gave me to receipt/invoice number.
No loan car was arranged, despite repeated promises (three times!) to do so.
DO NOT USE THIS COMPANY, they're not much better than criminals.

After 8 weeks and two reports declined claim-still waiting for offical report - we only claim because the first mechanic told us it was claimable but second mechanic said it wasn’t?? Obviously keep taking to different places until they get their outcome.

My advice is to stay away from WFI insurance company if you don't want to get into trouble!

I'm very sorry but currently I'm in process of lodging my claim through the Court against one person who drove a car and caused an accident. Despite of the fact the car was insured in WFI (had comprehensive insurance), WFI did not cover all costs (refused to provide me with a replacing car for the time when my car is repaired) As a result of that the driver will be sued and will need to pay me the money I claim (plus Court costs). The money I claim should be paid de facto by WFI .

WFI maybe is cheap but definitely is not reliable a insurance company and is putting people into trouble!

Avoid this company at all costs!! have been waiting 9 months for my car insurance claim to be settled, after I was hit from behind while stationary at a set of lights. My claim is now in the hands of the insurance ombudsman.

Whilst staff are friendly and policies are well priced . From them saying the car is written off its taken 4 weeks to get the money it still isn't in our account we've been told by this Friday the 19 of august it should be there, other insurance companies take one week from the car being written off.

Excellent customer service, my car was fixed within a couple of weeks after hitting a kangaroo. I would recommend this company.

I spoke to a gentlemen called [Name removed] on 25/08/15 at 4.45 re my car insurance. very bad customer service. I can't believe a person with such a bad attitude work in WFI. He didn't let me finish talking and he was keep cutting me off and raised his voice to me. I asked to talked to his manager but did not transfer me to a manager. That's about the customer service. I have 3 insurance with them, I'm cancelling them all now.

We had to deal with this company as the other car in an incident was insured by them. They're appalling! Never seem to receive the information we've forwarded multiple times and are now hassling us. Also all communication has an amateur look to it (letters not folded straight, dodgy sticky tape to seal envelope...)