See the Best Home Loans in 2022 as rated by Australians on ieatwords.com.au.
Listing monitored by WhiteStar Group

Reviews

5.0
102 reviews
5
(98)
4
(4)
3
(0)
2
(0)
1
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Great company and terrific staff

published

I have been with Whitestar for over 20 years and have used them to refinance my home loans over this time. I am very very happy with their service and the staff are extremely helpful and go out of their way to make the process very easy. I recommend their services to anyone who may be looking to refinance or get a new home loan, Jo and Eric and the team are very good and will take the time to help with all your needs. No unexpected costs or issues with my loan and am satisfied with the rate received.

Transparency
5/5
Customer Service
5/5
WhiteStar Group
Customer S.WhiteStar Group
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Lara
LaraMurrumbidgee Region, NSW

Great work

published

Great service, great outcome. Efficient and communicates quickly to any questions or concerns i have had. Friendly and approachable staff that are willing to talk any time and try to help

Incentivised Review No
WhiteStar Group
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megs
megsCentral Highlands and Goldfields, VIC
  • 2 reviews

Great customer service and very easy

published

We’ve had a great experience with Jo, the process was very smooth. We’ve secured a better interest rate and she really did all the work for us! I would definitely recommend

Transparency
5/5
Customer Service
5/5
WhiteStar Group
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Happy with the service and the outcomes

published

New loan to set up our future. Jo C was patient and helpful all the way through. No hidden costs or extra charges and happy with the interests rate negotiated.

Transparency
5/5
Customer Service
5/5
WhiteStar Group
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Professional and very helpful

published

White Star group are very professional and helpful specially Maira she is very friendly and supportive as I am new in the property market it was my first Home loan with white star group,my experience with white star was great.. highly recommended
And thank you Maria, for your great work I really appreciate it:-)

Application Process
5/5
Incentivised Review No
Loan used forFirst Home
WhiteStar Group
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Betre
BetreGreater Melbourne (Metropolitan), VIC
  • 2 reviews

Very professional

published

I am so satisfied with the rate I received. Maria has been very helpful . Thanks Maria for your professionalism. You have been amazing from the start until now. I don't have enough words to thank you

Transparency
5/5
Customer Service
5/5
WhiteStar Group
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Lynda
Lynda
  • 2 reviews

Return Customer -

published

Mortgage brokers who go over and beyond trying to get the best deal for you. Third time used and Narrelle Sprigg is a superstar with great knowledge and a great team with her. Great communication and very honest

Transparency
5/5
Customer Service
5/5
WhiteStar Group
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Fabulous service

published

We've dealt with Maria over the past few years and have always found her to be extremely helpful, informative and friendly. We would not use anyone else - thank you Maria!

Transparency
5/5
Customer Service
5/5
WhiteStar Group
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ROMI
ROMIGreater Melbourne (Metropolitan), VIC

Was gr8 working with Maria

published

Customer service was very friendly Very satisfied according to the circumstances Maria did a great job would recommend friends and will keep in touch to get to my goals and also buy and investment property one day

Customer Service
5/5
Application Process
5/5
WhiteStar Group
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Carol Read
Carol ReadHunter Region, NSW
  • 6 reviews
  • 1 like

Whitestar, fast, efficient, understanding and friendly

published

We have used Whitestar before and had excellent results and have just used them again.
Everything just went well from the very start, it felt so easy as nearly all the work was done for us by Jo C and the team. Thank you for your excellent customer service. We will definitely recommend Whitestar to family and friends if the need arises.

Transparency
5/5
Customer Service
5/5
WhiteStar Group
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Lisa S
Lisa SSouth East Queensland, QLD

AMAZING SERVICE

published

I have been dealing with Joanne Chatzipanagiotis & Eric Kusno and I honestly could not recommend them enough. Not only have they been very quick and efficient with processing my application, they are SO friendly and helpful and worked very hard to get me a loan that works for me and have it done ASAP to work within my short time frame. I work full time and its hard for me to answer the phone during work hours and they were happy to work around that and reply to my many emails and questions. I am VERY happy with the service I have received and will definitely recommend them and Whitestar :)

Transparency
5/5
Customer Service
5/5
WhiteStar Group
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Y. Jar
Y. JarMelbourne
  • 2 reviews

Brilliant!

published

So happy with the outcome! It was quite a complicated refinance but Maria worked hard and was in close contact. So grateful. This will make things so easy for our future.

Transparency
5/5
Customer Service
5/5
WhiteStar Group
Customer S.WhiteStar Group
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Joanne was awesome!

published

Joanne was able to help me secure a home loan so that I could finally purchase my own property. Joanne was helpful and made what I thought was impossible possible! After having a disappointing start with another company, I was worried about having the same experience with a broker. However from start to finish Joanne was amazing. Joanne was extremely professional guided me through the process and kept me up to date and was always available by phone. Joanne got me the outcome I was looking for. I would highly recommend Joanne and the Whitestar team to all my friends.

Transparency
5/5
Customer Service
5/5
WhiteStar Group
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Matthew C.
Matthew C.Greater Melbourne (Outer), VIC
  • 3 reviews
  • 5 likes

Fantastic in every way

published

The customer service was excellent, proactive, friendly and I felt supported at every step. My broker went out of her way to give me updates and ensure I was aware of each step along the way! I cannot recommend this service enough!

Transparency
5/5
Customer Service
5/5
WhiteStar Group
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Jo did an amazing job

published

This is the second time Jo from Whitestar helped me through the refinance process. Jo and the entire team was very helpful throughout the process, making the complex process simple.

Customer Service
5/5
Application Process
5/5
WhiteStar Group
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Sarah Dee
Sarah DeeGippsland, VIC

10/10 Assistance for 1st Home Builders

published

We are building our first house and entering into the home market is scary and confusing! The team at white star i couldn't rate any higher. Nothing but understanding and assistance, never made me feel silly for asking questions, and they worked hard for us to get the best loan for us. Most importantly, we felt safe in their hands, and everything was explained to us where we needed clarification. We trust the fantastic team at white star, and I will recommend them to anyone starting their mortgage/banking future.

Transparency
5/5
Customer Service
5/5
WhiteStar Group
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Megan
MeganGreater Melbourne (Outer), VIC
  • 2 reviews
  • 3 likes

Outstanding service

published

Narelle worked with us on finance for our house purchase. We need to make a seriously last minute change to our loan, and the team at WhiteStart managed to push through a new loan application and approval in less than a week. Their professionalism, can-do attitude and commitment have been outstanding. I would thoroughly recommend them.

Transparency
5/5
Customer Service
5/5
WhiteStar Group
Customer S.WhiteStar Group
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Marco M.
Marco M.Perth, WA

Fantastic Service Easy to deal with and Fast.

published
Transparency
5/5
Customer Service
5/5
WhiteStar Group
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First Home Loan

published

Jo and the Whitestar team just helped me to purchase my first home. Jo was always a pleasure to deal with and went above and beyond to help me with the process

Incentivised Review No
WhiteStar Group
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Patient + professional

published

Narelle patiently worked with us to refinance our home loan. I say patiently because we were prob the most annoying clients. We were so busy and it took us a while to get all our documents across to her. Not only was she understanding, she got us a fantastic result. We will be saving quite a bit of money and we are very grateful! Highly recommend her very personable service .

Transparency
5/5
Customer Service
5/5
WhiteStar Group
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Jonzy
JonzyNorth Queensland, QLD

Fantastic team

published

Great people to work with, first time home buyer an jo made it so easy with no stress an quick response, can not fault the service at all very happy with everything, highly recommend

Transparency
5/5
Customer Service
5/5
WhiteStar Group
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Jesse
JesseSoutheast, SA

Fantastic team and company who are willing to go above and beyond to help you and your situation. 10/10 recommend

published

Made the process alot easier then it could have been and were with you along the way. Keeping up to day via emails and any questions I had they had answers for.

Transparency
5/5
Customer Service
5/5
WhiteStar Group
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AJLardner
AJLardnerGreater Melbourne (Inner), VIC
  • 2 reviews
  • 1 like

Efficient and professional brokers looking after your needs!

published

I needed to borrow against my home and increase my current mortgage by $70k. From enquiry to approval only took 2 weeks and I got a better interest rate than what I was on! Cannot fault the service and efficiency of the WhiteStar team. Thanks Jo and Eric.

Transparency
5/5
Customer Service
5/5
WhiteStar Group
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Ben Miller
Ben MillerCentral Highlands and Goldfields, VIC

Where fantastic getting a complicated property over the line

published

Joanne C and her team have been incredible getting all my loans over the line with very little time . Prompt and professional from start to finish. Would highly recommend to anyone

Transparency
5/5
Customer Service
5/5
WhiteStar Group
Customer S.WhiteStar Group
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Amazing

published

Narrelle and the team at Whitestar are amazing and make everything go smoothly and quickly. Their knowledge and experience shine through at each and every step. Highly recommend Narrelle and the team from Whitestar.

Transparency
5/5
Customer Service
5/5
WhiteStar Group
Customer S.WhiteStar Group
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