Wideline Windows and Doors

We ordered a louvre window for our bathroom. We knew there would be delays but it's now close to 3 weeks past the initial date. Part of the delivery arrived while we were away and was left on the porch, even when we specifically asked for it to arrive when we were home. The communication around deliveries has been appalling, and the delivery date keeps moving. The company does say to book trades after the product has arrived, but booking trades last minute in Sydney is impossible. There is a disconnect between the factory and the sales staff,...

Delivered wrong doors, damaged on delivery, unable to repair, came to finish glazing with only, 2 out of 5 pieces of glass!

Our windows had been delayed by 6 weeks delaying our whole project and incurring significant costs to us. Wideline make you sign their terms and condition me victimising the consumer to accept and pay for their incompetencies in service. There is a huge lack in communication and we had our doors delivered out of ordinary working hours of which were dropped of on the council strip. I would not recommend wideline at all for any type of service.

Been following up on a quote for almost 2 weeks. Do not respond to email or phone calls.

Glass shattered within 4 years and Don't care about the law - Not install the safety lock for windows upstairs. When I contacted the company, they didn't want to listen their customers and the only answer to me was not under warranty.

Had Wideline aluminium Bi Fold doors installed approx 5 years ago. The doors arrived with numerous missing parts causing the installer to drive to the factory to collect required parts so he could finish the install. Needed a service call within 2 weeks after install to rectify finish problems with the doors which was done to my satisfaction. Recently called Wideline for a service call to replace the key locks which had fallen apart (cheap .Fragile, not fit for use). I was then informed that they don't do repairs any more and was given a phon...

From the beginning nothing went right. Delivery was wrong. Only one person came with truck so we as seniors had to help unload. Sash window had incorrect weights so wouldn’t stay open and extremely difficult to close. The fly screen which they made for a raw wood window had a batten across the centre which was impossible to paint without pulling out screening and wasn’t even level. Service people came knowing full well they couldn’t make the window fit for purpose as they didn’t have enough parts. If you want to waste a lot of time and have anxiety in your life then use Wideline otherwise be aware, they are horrible to deal with.

The workmanship and quality is by far the worst in the industry. If your very desperate, even then steer clear. I’m taking them to fair trading now. I wish I had read the reviews, I would have waited a year just to avoid wide line windows. Just don’t do it. Avoid at all costs.

By far the worst company I have ever dealt with. To start with the customer service is disgraceful and unethical. Prior to posting this i decided to read the reviews. I wish I’d done this before … Unfortunately it appears our experience is not uncommon and it the MO of not answering or returning calls is standard practice when there is an issue. The sales person and his manger are dishonest and their conduct boarder line fraudulent.
We decided to replace every window in our house- The product themselves are of a poor quality - those that have ...

As a builder for over 40 years - I have never in my life been so dissatisfied with the service of any company as I have been with Wideline. They have a very good product but it took me 2 months just to get a quote as nobody answers their phones, or replies to voicemail, or responds to texts, or emails. Usual time for any response was 2 weeks after multiple attempts to communicate. Finally windows arrived 3 months after initial contact. Errors were made in window sizes. windows were damaged, incomplete, or missing. Missing components took a furt...

We built a brand new house and they sent defective windows out with pieces of the frame missing, havent fixed or replaced anything and once they run out of excuses they stop answering the phone. They shouldnt be allowed to trade with this many bad reviews and unhappy clients.

Love the design of the windows. The execution was the issue. First arrived with incorrect reveals. Went back to the factory to be replaced. Returned with the correct reveals only to have powder coating chipped off every place on the frames where the old staples had been removed. 2 frames also bent on return. Went back to the factory a second time. I think they were remade at this stage, no informed me of what was happening with them. The whole experience was made worse by the total lack of communication from Wideline. Trucks arriving when I ...

Ive spoken to Shamila, at the Roseberry office, a few times now and she's always been incredibly helpful in going through the various window options and suggesting more economical alternatives. Time at Tuggerah has been equally helpful. The service has been fantastic. Charlie at the Warwhick Farm showroom was very insightful, patient and helpful in going through the various windows and doors.

Im very impressed by the quality of the windows that I saw in the showroom for the Ascend and Paragon particularly. The sliding stacker doors at 2.4m are very easy to open much to my surprise.

Three year old house fitted with all alloy screens due to bushfire requirements. Every single screen is corroded after three years and needs replacement. Image shows the facts. We live 15 km from the coast so salt spray is not the issue. Just cheap inferior materials used. Went back and forth with Wideline for weeks and ultimately they said that it is not their responsibility. Somehow this is my fault. It is beyond belief that I need to replece every screen in a new home after three years. I will fix them myself but I shouldnt have to.

No service, no returned phone calls. Refusal to give delivery date. 4 weeks over due and we still have not been contacted by the company. Will not also you to escalate so we could possibly be given a delivery date. Zero contact.