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Petesydney
- Verified customer
great vendor
website is quite good and is backed up by exceptional support via email. Recommended product was cheaper but better suited to my needs than what I was thinking. Great price too with free shipping.
1 comment
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RyanNgMelbourne
- 2 reviews
- 1 like
- Verified customer
Great service, Prompt shipping
I managed to grab a good deal on Wireless1. They are extremely good when it comes to price for a specific product. Also, they ship orders from NSW to VIC much quicker than I expected. The product is as good as expected.
1 comment
Ash M.Wireless1
Thank you for your feedback Ryan! We always have the best possible prices and our dispatch team work very hard every weekday to make sure all our orders are dispatched within a timely manner.
-Ash
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Libby
- 2 reviews
- 1 like
- Verified customer
Great Service!
I had a great experience with Wireless 1. The item I bought was in fantastic, brand new codition, I got it for a discounted price I was happy with, and I got free shipping. To add to all that the item turned up a week earlier than promised over the busy Christmas season. I couldn't ask for a better experience!!
Would definitely buy from Wireless 1 again!
1 comment
Ash M.Wireless1
Much appreciated Libby! We always have fantastic pricing and good deals here at Wireless1 (Most of the time with free shipping). While we can't control how fast the item gets to you (especially during... Read more
the Christmas period), we are very glad Australia Post was able to deliver it to you in time. We always notify our customers that there may be a longer than expected wait time for delivery during these holiday periods :) -AshSimilar opinion? Write a review on ieatwords.com.au!
Public enemy no.1Doncaster
- Verified customer
If you want terrible service and dodgy practice, shop here!
Customer service representatives have no clue what the left foot is doing from the right, they tell you one thing and then backtrack.
Company shipped defective product that did not operate as intended (not fault of their own, the manufacturers) which in traditional sense would remit a full refund via the manufacturer and consumer. Nope, not these shady chaps, they'll try to swindle every dollar out of you, even creating a margin of profit on postage (inflated price). They have a clear misunderstanding of Australian Consumer Law and common s...Read more
ense when dealing with customers. I would highly avoid their Amazon site, but after my experience I would recommend you avoid them altogether. Have to do a bank charge back in order to receive full ENTITLED refund. Literal theft and fraudulent business practice.5 comments
Ash M.Wireless1
Hi there Patrick,
According to the feedback, you had left us on Amazon (Which is publicly avaliable to read). You had specifically stated that the item was NOT faulty and was simply not providing you with enough range, past your basement. ... Read more
We had messaged you saying that, if it's a fault, you may get the RMA number from NETGEAR after troubleshooting and we are happy to either replace or refund your item, whichever you choose, we also mentioned that we are happy to take care of the item for you if you do not wish to troubleshoot with them. You had told us the item isn't faulty and that you don't want it anymore cause it's not providing you what you need and you had asked us to pay for the shipping back to us. We don't pay for the shipping cost if it's a change of mind. It seems like you did not like this answer and then proceeded to open a return case on Amazon, which until they review, accept the return and then the item is back in our possession, we cannot refund. That delayed your refund even further. While we could have simply solved this between us, the delay in refund was caused due to the case being opened on Amazon. -AshYou've responded to the wrong person. Because if you think you're responding to the correct person (big guess) you're completely wrong. Please respond with my apparent public review on Amazon, which I... Read more
've never in my entire life done. Your crew are completely useless and exceptionally rude, even trying to 'school' me on the law, customer service is beyond your capability. Can't expect much from a business.Ash M.Wireless1
Hi there,
The Amazon review was left on 04/12/18 and the review left on this page was on the same day, also in regards to an Amazon transaction. Which is the only negative review we had on Amazon for a 2 week period during that time.... Read more
Very sorry you had a negative experience. Have a great day :) -AshSimilar opinion? Write a review on ieatwords.com.au!
Quick, slick and helpful. I knew what I wanted, their price was very good and despatched the same da
I had a few problems setting up the the Asus Lyra 2200 full home wi-Fi, the manufacturers tech department was of no use, so back to Wireless 1. Ash e-mailed instructions which helped in resolving the set up.
The Lyra works well, full and strong signal from garage to the back of the 2 storey house. It would be nice if the module illumination level could be toned down, and they do get quite warm.
The Lyra has certainly provided the solution for this rather long, 2 storey home.
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Great mouse
Their eBay store is well layed out and easy to navigate. Although the product is of a high standard, it did not arrive on time. I ordered express and the product did not arrive. All and all a great product.
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Darren BMelbourne
- 13 reviews
Amazing customer service and great prices
ordered a few things off wireless1 and their prices are fantastic. Had a warranty issue and it was no hassle or issue for them to send out a replacement. Great prices, prompt email replies, couldn’t ask for anything more. Highly recommended
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Quick shipping
I ordered a pair of beats studio 3s and they came next day with express shipping which only costed 18 dollars. Great service!!!
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Michael BSydney, NSW
- 2 reviews
- 3 likes
delivered very quickly and as described
Easy navigation in store, good range, best price, quick delivery. Free delivery. Great online shop. Would recommend highly to others.
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1955bichvan2009Perth, WA
- 4 reviews
- 4 likes
this shop is good to do bussiness
I had misunderstood when was communicated with them before .I am sorry about that
The shop was tried to solve the problem to me and now that matters was solved, i am very happy.thanks a lot
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good shop online
I had misunderstand the way shop solved my purchase before. Now everything was solve, I am very happy
I will to do business with this shop more and more in future. Thanks
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Excellent Product Price and Punctuality.
Purchased Sandisk Extreme PRO microSDHC UHI-1 Card 32GB excellent price, delivered on time, arrived in manufacturers sealed package and securely wrapped and shipped by Wireless 1. Thank You wtrofoz.
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CarlPerth
Poor after sales service
Purchased gaming headphones online. The microphone didn't generate enough volume to be heard by other players online without me having to yell. I contacted Wireless1 saying I wanted to return the headset and buy a better set as these weren't good enough. They tried to push me to return the itme to Logitech instead to see if they were faulty and if they weren't I was required to pay a 15% restocking fee. This is contrary to Australian consumer law. I appealed to Paypal who agreed and forced them to accept the return and refund me.
Wouldn't ever recommend wireless1 to anyone.
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Great customer support
Ordered the wrong item, contacted them and they happily refunded and allowed me to order the correct item. All done easily and online.
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MalkieSydney, NSW
- 5 reviews
- 1 like
- Verified customer
Unhelpful rude etc etc
Same story as all the genuine feedback. Purchased netgear router, wifi worked but not internet connection. Sales person [name removed] didn't read emails, rudely stated you need internet for it to work! I had carefully explained that the old modem worked perfectly on same cords and filter, the worst thing was the lack of any backup, after they sold it. Phone the netgear number and have a 20 mins call then get a case number! I eventually phoned the Australian number and they gave me an international number, that was permanently busy/engaged? ebay policy is seller pays for return of faulty products.
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Highly recommend
Confirmation promptly for the order.
Very fast delivery. Product received after 2 days with Australia Post.
Product was wrapped nicely, in good condition and as new as expected.
Will buy again for sure.
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manni
- 3 reviews
- 8 likes
- Verified customer
Customer service
Very bad after sales customer service, i wanted to return an item, and they told me apart from paying for postage, which is understandable, they also wanted to charge me 15% re packing fee!! Which in this case was around $30
Therefore i kept the item cause it was not worth for me returning it. They said that's their policy.
Very disappointed, never again from Wireless 1, even if they are cheaper than others, pay a bit extra but you get the service regardless.
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So happy to get great service
Just about to go overseas and decided at the last minute to download movies so the kids could watch movies on their ipads but they don't have enough memory. Found the Sandisk 64GB Ixpand flash drive on iwireless site but have only 4 days to departure. I ordered 7am Monday morning and I live in Western NSW was not hopeful but I received it Tuesday at 10:34 am! I phoned IWireless when I put the order in yesterday and asked them to expedite it. The man on the phone told me as I had already paid for express post I would get it the next day but I didn't believe him. Thank you Iwireless for the great service, I will definitely use you again.
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Adam22AU
- 2 reviews
Good experience after reading negative reviews
I purchased a Logitech Harmony remote for a great price and after purchase I thought that it may be too good to be true so I read a few reviews and started to get concerned. This was exacerbated by the email that I received from them asking to prove who I was from a work email address. I went through the process and the waited a day and called the store and spoke to Stephen. He looked up my order and told me he'd send through to the warehouse for shipment. I did mention to him that there were some bad reviews on the internet about the company a...Read more
nd that I was concerned but he was pleasant and reassuring. He told me that my item would ship that afternoon which was a Friday. i didn't get a shipping number back but the item arrived on Monday so true to his word delivered the goods at the best price and then some. The only reason is that I didn't get the shipping number as promised on the Friday but my experience was great!Similar opinion? Write a review on ieatwords.com.au!
Luke OSydney
- 2 reviews
Very Happy, They've had Good Prices Every time I've Checked and the Order was a Breeze
I've seen pretty decent deals from these guys periodically, they often top the static ice list I always consult before buying. Plus it seems like they've got free shipping on their items a good portion of the time, so I decided to finally actually pick something up. Process was painless & easy, shipping was free in this case and no damage sustained in transit. Email communication was good, overall very happy.
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Ash M.Wireless1
Much appreciated Pete!
Not only do we have great customer support via e-mail, but you can also call us if you have any questions or enquiries as well on (02) 9687 8828!... Read more
-Ash