I don't even know if they have a customer service team at this point, they haven't replied to any of my e-mails.
going on 3 weeks with no response, i've sent 3 follow up e-mails after receiving confirmation my policy is going up by 26%

Absolutely disgusted by Woolworthes, never again will i insurre or shop with this company.

Hello Coles!

Have been waiting for Woolworths insurance to process my claim for over 62 days. 15 phone calls over the last 3 weeks hasn’t even resulted in a decision being made. Woolies blames claims central for holding up the process, claims central blames Woolies. There is no way to further advance my claim. There processes are purely designed to delay and deny your claim. Avoid Woolworths insurance at all costs.

Hi Woolworths Insurance - I haven't had a response to my home claim in over 2 months. If it's not sorted out this week, I'm going to the ombudsman. Claim number is 977043.

I first lodged a claim on 1 Oct 2022 for water damage. I am no where nearing a resolution now, (9 April 2020) then I was back in October.
Woolworths contracts out to another organisation to do the assessment, and it appears these 2 organisations do not communicate well!
Also I have sent emails which have remained answered - and I needed to follow-up several times. When I speak to people on the phone, it's been hours of my life that I will never get back, and it seems that I and the person answering their phones are speaking different languages!
Do yourself a favour and do NOT arrange home insurance through Woolworths.

It’s not at all worth.
I had woollies insurance for 2 years, never claimed anything but when i had really incident and I made claim. They don’t follow up plus you need to wait for at least 1 hour to talk to human being.
It’s crap experience, never will go back to wollies insurance for anything.

After I had supplied all of the required information, my claim was processed quickly with no fuss whatsoever and the money appeared in my bank account instantly. It was so easy & convenient to lodge a claim.

I have recently requested to change my mortgagee information for my refinancing application and it was immediately processed! I have not made any claim on my home insurance (i hope that i will never be) and I'll continue with Woolworth service given that I always get a great customer experirnce with their Support team.

The policy was good value in year one, when you complete online.
However, default renewal is increase cost by 20%!!!

Call up to cancel policy and long wait time of 40 minutes!!!

Do not choose Woolworths Home and Contents Insurance

While the policy was cheap, and the payout eventually happened, it took 10 weeks, and me having to call them every step of the way to prompt them about the next step. I honestly believe that if I did not call them every week, nothing would ever have happened. All in all, I spent around 40 hours on hold with this company. And every time I got through to someone, they are like "How can I help you today?" - Maybe just do your job!

During a storm 6 months ago out roof and shed were damaged. Hundreds of litres of water inundated the ceiling and affected electricals. Being busy I paid the excess and left the repair to Hollard to arrange. The first tradesman they sent was not licenced to carry out the job. They removed that company then allocated another that dragged their feet for 5 months. When the other company did not complete Hollard offered a cash settlement that would not finish the job. Reported to AFCA and will take them to court.

Do not waste you money on this insurance, ok they might be cheaper but they never answer the phone or call you back. might as well pay that little extra and get the right service you need.

i've put in a claim for storm damage over 6 weeks ago with no reply or answer.
i have been on the phone 4 times and each time over an hour on hold with no answer . they make it so easy to take your money yet try putting in a claim and get an answer . i got on the phone again today and still on hold after 58 minutes

Been holding the line to talk to someone from the claims team roughly a total of 5 hours!!! usually for an hour at a time with NO AWNSER!!!

They are happy to take your money but when you have a legitimate claim they don't want to know you

What a joke

Their online chat 'feature' does not work and the wait time on the phone when I called on Saturday was 48 minutes!

I have a simple request, not a claim and I shudder to think how you would get in contact with them in the event of something catastrophic!

Oh and you cannot pay your renewal by credit card!

I am definitely moving on.