Interstate move from Sydney to Adelaide
No communication, informed of a ten day delay to my delivery on the day it was due. I was only informed because i rung up and asked where the delivery was. I took the day off work to be there for the delivery of goods and they just didn't show up.
Given advice by the sales consultant to take out insurance to ensure I am covered in the event of damage. Goods were damaged and my claim has been rejected because Wridgeways did not pack the items. They new this all along as I was always packing the goods mysel...Read more

We moved our home contents of 37 cubic metres from Sydney to Noosa in late November. I can't offer enough praise for the Wridgways removal team. At the Sydney end, they had to shuttle items to the van as there was no street parking available. For the delivery, the road transfer (from the train in Brisbane to our home) should have taken 2 hrs but took 6.5 hrs due to a traffic accident. At the Sydney and Sunshine Coast ends, the Wridgways teams were efficient, courteous, caring, friendly and helpful - despite the challenges they faced. An invent...Read more

We moved from Penrith to Brisbane. We were informed by the salesman that they would arrive with a 20ft container and load it. Then freight by train to Brisbane then Load container onto truck and deliver our goods. Reality is the lady in the Sydney office informed us, very abruptly, we would be getting a truck to pick the goods up because we don't have a full container, that is what actually happened they turned up with 2 trucks and loaded it. That meant our goods would now be handled minimum 3 times possibly 4 if it had be done the same way at ...Read more

I engaged Wridgways to relocate a 1 bedroom apartment worth of items in Melbourne to Sydney in early December 2018. A confirmation of the payment was not sent to me by the move coordinator; [name removed] upon full payment that I had to make a call to ask about the status of the move. Whatever happened to customer service? This should have been the sign of things to come.

The uplift was supposed to happen at 12pm but not only were they late by a whole 2 hours but they did not have the basic courtesy to inform me. It was only after repeated c...Read more

We found out that we needed to be on the other side of Australia with only 2+ weeks to pack-up everything, close everything, organise everything and we were so lucky that Georgia Kelty from WridgWays/Santa Fe Comp walked through our front door.

We had to supply a number of quotes from removalists and Georgia Kelty (WridgWays) impressed us with her professionalism, methodical practicalities and gentle, non pushy way. Georgia supplied us with lots of information in bite size pieces so we could understand what we needed to do, when we needed t...Read more

My partner and I moved from Rochedale South (in Brisbane) to South Melbourne in February this year (2018).
We obtained a quote from two companies and Wridgways were more than $1000 cheaper than the other company. We even tried to negotiate with the other company, but they said they couldn't do any better on their price.
We dealt with Andrew at Wridgways, who was incredibly helpful. Communication was great and he answered all of our questions, which made us feel at ease that the move was going to go smoothly.

On moving day, the removalists ...Read more

Please see a Message sent to Team Wridgways after our 3rd Move with your company. before I was asked to do a testimonial.
Just thought I would send a quick note to say thank you.
All of your teams professional service certainly made the move from Orange NSW to Cairns QLD a much easier proposition than we were expecting.
Everything was on time and done without fuss.
This is the 3rd time we have used Wridgways and each time the service has been above expectation.
Have a great week and thank you again.
Regards

One of these moves was...Read more

Anyone looking to move overseas I would absolutely not recommend Wridgways. They have my entire shipment still in Australia after 13 weeks and are now not responding to my emails with any updates.

I have been patient and understanding and flexible (even in the lead up to the moving day) and I think it only fair for a business to attempt to be transparent and communicative in this process.

I have requested updates multiple times, not to mention expressing frustration consistently at this service now almost being at 13 weeks waiting for my...Read more

To be upfront, I won’t be using your services again and will not be recommending Wridgways to anyone in future.

I had various items broken during the move, including cheeseboards (which had sentimental value due to being a gift) and wine glasses. These were packed in boxes that were marked as “fragile” and also wrapped in layers of newspaper. The fact that only a few were broken, rather than all of them, indicates to me that the break wasn’t due to poor packing, but due to poor/rough handling of the boxes. Although I had purchased insurance...Read more

Use WridgeWays to move a full container load of furniture from Perth to Melbourne. After loading the container they emailed me a statement showing that there is a surcharge $104.50 for an additional packing. I questioned the surcharge as I boxed everything myself, a day later I have been told that they have decided to put a box over a blanket wrapped TV hence the surcharge of $104.50. No one has communicated anything to me regarding the re-packing you have no approval from me that willing or accepting to pay you a box at $104.50. By law you can...Read more

Do NOT use this company. Unprofessional, Liars, Untrustworthy, Unreliable and DO NOT buy insurance, they will not cover you.

My experience has been the most unpleasant ever out of any move I have made.

I move interstate, was quoted 1 week, and 4 weeks AFTER the quote my things arrived with NO explanation why it was late and I consistently called to ask for an update which, blame and responsibility was shifted around. I NEVER got a clear answer, still to this day they can not tell me why it took so long. - OK these things happen, I was j...Read more

We decided to use Wridgways for our move from WA to QLD because initially they seem professional, we needed to move our 3 bedroom house relatively quickly and with all the other hassle of moving states wanted to avoid dealing with the details. Wridgways came out, looked at all our stuff and gave us a quote that was above our budget, so through discussions on the phone we removed lots of very big items ( couches, beds, etc ), and got the quote to a reasonable level, We were assured that we would be provided with a "tight pack", and everything wo...Read more