Youfoodz Questions & Answers (page 5 of 12)

Hey Razz,
That is correct! :) Our lamb and beef are from 100% Halal Certified suppliers. I can also confirm that we do not mix any meats together in the same containers at all and we have strict procedures in place to avoid any cross-contamination with thorough cleaning on the equipment used in between each use!
YF Customer Care

Hi there,
Thanks so much for emailing through to us. :)
Our beef, chicken, lamb and fish are supplied to us from Halal-certified suppliers, however, our kitchen is not fully Halal-certified please keep in mind that we do not separate the kitchen areas, and all meals are prepared in the same area.
We do have regular cleaning and sanitisation to ensure we have no x-contamination though.
Youfoodz does not label the meals as Halal, however, we are provided with Halal certified meats.
YF Customer Care

Hi there, thank you so much for your awesome question! We completely understand that not all members of our fam have access to a microwave, so you definitely do have the option of heating up your meals in the oven. We would suggest you completely remove the food from the container, pre-heat your oven at 180 degrees and then leave the food in the oven for up to 10-15 minutes. Given that each oven is different, we would highly recommend that you leave the food in the oven until it looks completely heated as heating meals can vary slightly between ovens. We hope this makes sense and we sincerely hope your parents enjoy the meals :D.

Stay fresh,
-Youfoodz Customer Care

Hi Emma, thank you for getting in touch with your excellent question as the idea of 'fresh food' is in our manta and it is critically important that customers are receiving what we advertise. Depending on where you live, our meals are cooked one or two days before they are sent out to you. This is factored into the shelf life on our containers to ensure that you are receiving the freshest food we can possibly provide. Our meals are in refrigeration as soon as they are cooked, are sent out to you in refrigerated trucks and are only exposed to the elements once they are sent to your doorstep. If you have any further questions, please do not hesitate to drop us a line at [email protected] or give our friendly customer service team a buzz on (07) 3633 0708.

Stay fresh,
-Youfoodz Customer Care

Hi Nat, great question! Accidents certainly do happen, but we would err on the side of caution with this particular case. If you are at all concerned that the plastic has melted into your meal, definitely do not consume the meal. Our recommendation is to pierce the plastic film on the container, remove all sauce sachets and either drizzle the sauce on before or after you heat your meal. This comes down to individual preference, but I would strongly suggest that you don't consume meals in future if the sauce sachet is accidentally left inside the container.

Stay fresh,
-Youfoodz Customer Care

Hi there, Akay. Thanks for your question. Our beef, chicken, lamb, and fish are all supplied to us from Halal-certified suppliers. Our kitchen, however, is not fully Halal certified. Please keep in mind that we do not separate the kitchen areas, and all meals are prepared in the same area. Be assured we do have regular cleaning and sanitisation to ensure we have no x-contamination though #CleanFreaks. Reach out if you have any other questions - Youfoodz Customer Care

Hi there, Joan. Thank you SO much for your question! Our tasty YF menu (including no added gluten meals) is ever-changing, so keep your eyes peeled. This week we have over 25 meals and snacks with no added gluten, with more being added all the time. Woohoo! We have filters on our menu to help you find these bad boys. Unfortunately, this week we don't have any gluten-free pasta dishes. However, we can't have you catching a serious case of FOMO, we'll pass on your feedback to our Menu Development Chefs and let them know your hunger for gluten friendly pasta dishes. Reach out if you have any more questions -Youfoodz Customer Care

Hey Angela,
In regards to esky collections, unfortunately, we do not have a drop-off point. We do, however, love to reuse and recycle these eskies wherever possible so all you need to do is leave your empty esky out on the day of your next delivery and one of our drivers will collect that when dropping off your fresh order. :) Alternatively, if you have a few eskies that you require to be collect you are able to get in touch with us and we can arrange for a separate collection of those for you.
YF Customer Care

Hi there! Great question!
Sadly, we do not have the correct personnel to give the professional advice or opinion on whether or not our meals are suitable for you to enjoy. We do highly recommend that you seek the advice from your local GP or Doctor, as every body type is different, and accepts varying types of food in different ways. We sincerely apologise that we couldn’t be more helpful, however, we do absolutely wish the best for your health. The last thing we would want is to provide you with any false or misleading information -Youfoodz Customer Care

Hey there!
I can confirm that all of the meats that are supplied to us are from Local QLD Farms and are indeed grass fed/free range. This includes all eggs, poultry, beef, lamb and pork that are supplied to us. -Youfoodz Customer Care

Hi Michelle! Trobo is on the money!
We do not have any lock-in contracts and you are able to order at your own convenience! :). -Youfoodz Customer Care

All of our meals are cooked and prepared FRESH, just for you :)

The meals will stay fresh in your fridge for 7-9 days once delivered. You can freeze the meals for them to last longer, however, they are the most flavourful & delicious fresh out of the fridge.

-Youfoodz Customer Care

Hey Laura! Super cool question!
At the moment, we do not collect the plastic containers however they are for sure recyclable. Just ensure the plastic sleeve is taken off and rinsed out :)
That is such an awesome suggestion, we will make sure to pass this onto our trends team!
-Youfoodz Customer Care

Great question! Nicole is 100% on the money! Thanks so much for answering
You can for sure heat the meals up in the oven or fry pan, just make sure to take them out of the plastic container :)
-Youfoodz Customer Care

Hey, Jo jo!
Awesome question! To guarantee our meals meet the delivery minimum standards, we must weigh everything to make sure nothing is over or underweight! Our amazing team of chefs are always on site to ensure maximum quality control and ensure that the calories and quantity amount listed on the website is as accurate as humanly possible!
-Youfoodz Customer Care

Great question! We do always recommend eating fresh as that's when our meals taste their best and hold the highest nutritional value! However, if you do need to freeze you can either thaw before heating and follow our normal heating instructions. Or, if you are heating from frozen, treat it as any other frozen meal

Awesome question, Simone! We do recommend eating your Youfoodz meals fresh as that's when our meals taste their best and hold the highest nutritional value! However, if you do need to freeze you can either thaw before heating (which we would recommend first) and follow our normal heating instructions. Or, if you are heating from frozen, treat it as any other frozen meal.

Hey Cara,

Thanks so much for reaching out! We do not currently have any vegan options however we will be sure to pass this onto our executive team and fingers crossed we will have some vegan options on our menu down the track :)

Thanks again,
YF Customer Care

Hey Georgia, oh no! So sorry to hear you seem to have broken some of your Youfoodz dishes. That's no good. Not quite sure what you mean by this though. Did you drop the whole box and several meals were split open or was it just one or two meals that you've accidentally dropped and have created a bit of a mess?

To fully resolve this, I'd definitely recommend shooting through an email with all details (and possibly any photos if you have them too!) to our Customer Care team at [email protected] and we'll be happy to fix this issue up for you pronto.

Our delivery drivers will usually collect your boxes upon the next delivery, given that they have enough room on the truck to hold those empty boxes. If you're still seeing boxes at your door that haven't been collected, please reach out to us on (07) 3633 0708 or at our aforementioned email address and we can put through an esky collection report to have those boxes collected on their own run, which won't depend on a new delivery.

Hope this information helps and have a wonderful day! Thanks Georgia :)

Hi Kerrie, thanks so much for reaching out! We are so sorry to hear you have had a bad experience with one of your meals, and we would love to resolve this issue for you as soon as possible.

If you could please reach out to our Customer Service Team at either hungry@youfoodz or 07 3633 0708, we would love to assist you further with this. Look forward to hearing from you when you get a chance!

Stay Fresh,

-Youfoodz Customer Care