Youi Home and Contents Questions & Answers

You would need to specify cover for the panels and some insurers wont offer cover others will charge substantially more. Youi is the only insurer with a criminal record with 15 charges and 15 convictions. Youi was investigated by the Royal Commission Inquiry and ASIC for not paying claims. Forget Youi as they are not worth the risk and considering Youi Aust. just sold of their NZ division and Youi Australia is for sale as well, you be the judge.

Sorry. I was a prospective customer. I don't work for YOU I. You will need to call them, get a quote or download the PDS document.

Youi is the only insurer with a criminal record with 15 charges and 15 convictions. Youi was investigated by the Royal Commission Inquiry and ASIC for not paying claims. Forget Youi as they are not worth the risk and considering Youi Aust. just sold of their NZ division and Youi Australia is for sale as well, you be the judge.

Hi Libby D. Main reason for insuring my contents with Youi (for the first time) was a recommendation from Choice magazine (May 2022 issue). Youi were competitive on price and received a good rating (80/100) in the "complaints" category. I can't comment about car insurance but I'll be considering them.

Youi is the only insurer with a criminal record with 15 charges and 15 convictions. Youi was investigated by the Royal Commission Inquiry and ASIC for not paying claims. Forget Youi as they are not worth the risk and considering Youi Aust. just sold of their NZ division and Youi Australia is for sale as well, you be the judge. bye

You can contact them directly for a quote

You may want to consider another insurer since Youi is busy being investigated by the Royal Commission Inquiry for NOT PAYING CLAIMS. You be the judge. bye

You may want to consider another insurer since Youi is busy being investigated by the Royal Commission Inquiry for not paying claims. You be the judge. bye

Thank you for the warning.
This makes sense as to why all the reviews are "so wonderful" instead of reading about how customers faired after making a real claim.

Note. All 5 stars are from people getting a quote or buying insurance. All the 1 stars are from people who tried to claim

I am 49 years old and have lots of different insurance companies but its not until you have to claim do you really understand how good or bad they are. Youi is incredible I stand by it after 4 different claims two over $40000 there were no questions asked and only support I know its hard to believe but they were the cheapest rate and best company. I have had claims rejected by SGIO, QBE and Cuno when it was obvisiouly I was in the right and then had to fight for the money all the way. I have never had to do that with Youi they are supportive and turn up within 24 hours of the report (if needed on big claims). I have never talked highly of an insurance company before and its when you loose your house and see how your company deal with it that you are extremely appreciative of their over the top support.

PS the reason customers remember the Youi Staff names is because they are so friendly and helpful and ring regularly to check that you are OK if you loose your home.

G'day, And here's what Youi wont tell you. Youi was fined for fake reviews on numerous websites. Youi is the only insurer in Australian history that has been and is still being investigated by the Royal Commission Inquiry in 2022 for NOT paying claims !. Youi is also under investigation by ASIC for various matters which includes deceptive sales conduct and defrauding customers. Youi has the following criminal record........15 charges and 15 convictions for fraud and deceptive conduct in 2016 and 2018. Youi's cover is NOT the same or similar to other insurers. Multiple exclusions and if you thought all those questions were, as Youi sais, "to get to know you better" are friendly, BEWARE, the call is recorded and anything you said will be used to deny your claim. Are Youi worth the risk ? NO, unless you are so wealthy that you really don't need insurance in the first place.

I am not a youi consultant. I am a consumer. You will need to contact them direct.

If your contents value is low (around $30k), try AAMI as they have premiums as low as $15 per month. All subject to individual circumstances of course. Cheers.

I am not a Youi advisor or employee - please contact the insurance company

I believe so but dont be afraid to ask them. With Youi I never thought they were trying to trick my and played it honest from start to finish.
Good luck.

thanks for that, Youi won't insure us as we live in a flood zone. They simply said "no". Thanks though

If your contents value is low (around $30k), try AAMI as they have premiums as low as $15 per month. All subject to individual circumstances of course. Cheers.

No I am working full time and this was their price for me. I am based in Mt Evelyn, Victoria.

In simple terms, lets say your house would cost $500,000 to build and the land value was $380,000, total $880,000. You need to take in to account debris removal and disposal after an incident of total loss. This, depending where the house is located can cost from $75,000 to $200,000 on average. Then there's the services like gas and electricity. Allow another $10,000. The worst thing you can do is under insure as insurers have an "Under Insurance" clause that can penalise you. So, $500,000 to build (rebuild) - at that value probably, allow about $150,000 for debris and disposal and $10,000 for services. Total insured $660,000 (guide only). Always best to get a professional to value a rebuild after damage as theres too many variables.

Great questions "Concerne", but I will leave Youi to answer those. One thing I will give you a tip on is question 3. Whilst your home should always comply with relevant building codes at the time of building, repairing or renovating, there's really nothing that I'm aware of that enforces owners to modify homes as codes change EXCEPT: if you become a landlord, i.e.: rent/lease/share/whatever and you have a legal tenant. There are a number of precedents in courts where the landlord has been found in breach of their "duty of care" to a tenant if the property has code faults. Equally, the managing agent has been found liable as well. A recent case was where a person cut their hand severely on front door glass. The court found the glass did not comply with the building code and the tenant was awarded over $800,000 in compensation. I wonder if Youi would cover anyone through their landlord insurance or through the legal liability cover of a contents policy if that was to be claimed against the owner, but somehow I doubt it based on your previous questions.

Be careful of that "insured event" clause, they are evasive when you try to claim in saying that "event" is not an insured event, all subject to their interpretation. Dodgy as.

Nick C is correct dianne1965. Its just one of "40 Reasons" NOT to insure with Youi.

Beware of Youi's Home & Home Contents policies. Be sure to get quotes based on "apples v apples" because Youi's policy is a "LEMON" compared to most other insurers policies. Try Budget Direct who have won many awards and are recommended by Canstar. Also try Woolworths as they have come up trumps. Youi is rated as 67th on Canstar's list - so there's lots of insurers who offer better cover.

A SCAM !. Simply read all the negative reviews here on Product Review about Youi Rewards and dollars.

Go to www.asic.gov.au. And that will give you an update on Youi’s latest $150,000 fine for deceptive sales conduct. Youi has been caught red handed by signing people up to policies without their knowledge or permission.
This is Youi’s 3RD FINE since August 2016 which totals $570,000 in fines.

$100 - $200k clean up and service disconnection is not uncommon these days after a major event. $50 - $75k was the norm to about 2005 if you owned a 2/3 bedroom weatherboard cottage. Tip fees are a killer too.
Remember, many insurers penalise you if you under insured and Youi is bound to be one, so look for an insurer that allows up to 20% under insurance cover if you’re not sure or get a pro to estimate reinstatement.